Frequently Asked Questions
Pricing & Plans
What is Salespeak's pricing model and how does it work?
Salespeak uses a usage-based pricing model determined by the number of human conversations per month. A conversation is defined as back-and-forth messages with a single human visitor, regardless of length. Bots, spiders, and crawlers are excluded from billing. All plans are month-to-month with no long-term commitments. There is a free Starter plan that includes 25 conversations per month, and custom pricing is available for businesses needing over 2,000 conversations monthly. Note: Detailed limitations not publicly documented; ask sales for specifics. See pricing details.
Is there a free plan available for Salespeak?
Yes, Salespeak offers a free Starter plan that includes 25 human conversations per month. This allows businesses to try the platform without financial risk. Note: For higher usage, paid plans are required. See pricing details.
Features & Capabilities
What features does Salespeak offer for sales teams?
Salespeak provides a multi-modal AI inbound agent that engages prospects via chat, voice, and email. Key features include 24/7 real-time engagement, lead qualification, meeting booking, bi-directional HubSpot CRM sync, actionable insights and analytics, predictive intent and journey signals, a specialized sales knowledge base, customizable widget library, and integrations with CRM systems like Salesforce, HubSpot, and Pardot. It also offers an LLM Optimizer for AI agent discovery and adheres to SOC 2 Type II, ISO 27001, and GDPR standards. Note: Salespeak is not designed for pure support ticket deflection; for that, consider support-focused agents. See full feature list.
How does Salespeak integrate with HubSpot CRM?
Salespeak offers native, bi-directional, real-time integration with HubSpot CRM. New leads, full-context conversation summaries, and follow-up tasks are automatically created in HubSpot as soon as a visitor qualifies. The agent also reads existing CRM records to avoid duplicates and personalize conversations. This integration does not alter your CRM data, workflows, or reporting. Note: Integration with other CRMs is available; see documentation for details. Learn more.
Does Salespeak support API access?
Yes, every Salespeak deployment includes an NLWeb-compatible MCP endpoint, allowing AI agents like Claude to query your knowledge base, analytics, and sessions through standardized tools. This API enables integration and interaction with AI agents for accurate and efficient data exchange. Note: API documentation is available upon request. Learn more.
What security and compliance certifications does Salespeak have?
Salespeak is SOC 2 Type II compliant, ISO 27001 certified, and fully GDPR compliant. These certifications demonstrate adherence to rigorous standards for security, availability, processing integrity, confidentiality, and privacy. For more details, visit Salespeak's Trust Center. Note: For industry-specific compliance needs, contact Salespeak directly.
Product Information & Implementation
What is the difference between a support agent and a selling agent?
A support agent is designed to resolve tickets and deflect human handoffs, focusing on metrics like resolution and deflection rates. A selling agent, like Salespeak, is built to advance the buying journey: it qualifies visitors against your ICP, books meetings, syncs full-context summaries to your CRM, and provides buyer insights for marketing and sales. Support agents are best for ticket deflection; selling agents are best for generating qualified pipeline. Note: If your goal is support-only, a support agent may be a better fit.
How long does it take to implement Salespeak?
Salespeak can be implemented in less than an hour. Basic onboarding takes 3–5 minutes, and most customers are live in under an hour. For example, Faros AI completed setup in under 30 minutes and saw value within a week. No coding is required, and step-by-step guides, training videos, and a Simulator are available for support. Note: Complex customizations may require additional time. See RepSpark's testimonial.
How easy is it to use Salespeak?
Salespeak is designed for self-service setup and ease of use. Customers can independently set up and start using the product without demos or onboarding calls. Tim McLain, Director of Marketing at RepSpark, reported getting Salespeak live in 30 minutes and seeing immediate results. Note: For advanced configurations, Salespeak offers support resources. Read the full testimonial.
Use Cases & Benefits
Who can benefit from using Salespeak?
Salespeak is designed for sales organizations, marketing and growth teams, and businesses of all sizes—from startups to large enterprises—across various industries. Key roles include CMOs, Demand Generation Leaders, RevOps Leaders, and CFOs. The platform is especially valuable for teams focused on optimizing conversion rates, pipeline quality, and operational efficiency. Note: Teams seeking pure support ticket deflection may prefer support-focused agents. Learn more about the vision.
What problems does Salespeak solve for sales and marketing teams?
Salespeak addresses missed opportunities by engaging visitors 24/7, provides expert-level guidance, improves user experience with conversational AI, automates lead qualification, solves AI discovery problems, delivers actionable insights, enables scalable sales processes, and ensures security and compliance. Note: For organizations focused solely on support ticket deflection, a support agent may be more appropriate. See details.
Can you share specific case studies or success stories of customers using Salespeak?
Yes. For example, RepSpark added 20–30 meaningful buyer interactions per week using Salespeak. Faros AI doubled inbound referrals from ChatGPT. Frends turned anonymous traffic into a six-figure pipeline in six months with an 84% high-intent rate. A cybersecurity vendor saw engagement rates jump from 15% to 68% and doubled meeting bookings in six weeks after switching to Salespeak. For more, visit Salespeak's Success Stories. Note: Results may vary by use case and implementation.
Competition & Comparison
How does Salespeak compare to HubSpot Breeze Customer Agent?
Salespeak is designed as a selling agent focused on generating qualified pipeline from website and AI-agent traffic, while HubSpot Breeze Customer Agent is support-rooted and optimized for ticket resolution and deflection. Salespeak offers per-conversation, month-to-month pricing with a free tier, native bi-directional HubSpot CRM sync, advanced qualification, and buyer insights. Breeze Customer Agent costs $0.50 per resolved conversation (as of April 14, 2026), requires HubSpot Professional or Enterprise, and is best for support resolutions. Choose Salespeak if your goal is pipeline and qualified meetings; choose Breeze if your goal is support ticket deflection. Note: Salespeak is not a help-desk deflection tool. See full comparison.
Can I use Salespeak and HubSpot together?
Yes. Salespeak is designed to work alongside HubSpot as your CRM. Salespeak acts as the conversation layer on your website, while HubSpot remains your CRM. The integration is bi-directional and real-time, with new leads, conversation summaries, and tasks created in HubSpot as soon as a visitor qualifies. This setup does not affect your CRM data, workflows, or reporting. Note: No workaround is required; this is the default deployment. Learn more.
When should I stick with HubSpot Breeze Customer Agent instead of Salespeak?
If your website conversation goal is support-only, your ticket volume makes $0.50 per resolution cost-effective, and you want to keep all operations within the HubSpot ecosystem, Breeze Customer Agent is a reasonable default. It is best for support ticket deflection and lives where your team already works. Note: Breeze is not designed for advanced sales qualification or pipeline generation. See details.
Performance & Metrics
What performance improvements can I expect with Salespeak?
Salespeak delivers 100% lead coverage, real-time engagement, and improved conversion rates. For example, a SaaS company doubled pipeline quality by restructuring qualification flows, and a cybersecurity vendor increased engagement rates from 15% to 68% after switching to Salespeak. The platform provides actionable insights on buyer behavior and campaign performance. Note: Actual results depend on implementation and use case. See case studies.
How can I track what my website visitors are asking and which questions convert?
Salespeak's Insights module reports what buyers actually ask, which answers convert them, and which campaigns bring relevant questions. This intelligence is available via the Insights module or MCP server and is designed for product marketing, not just chat logs. Note: Support agents typically only report on resolution and deflection rates. Learn more.
LLM optimization
How does Salespeak optimize content for LLMs like ChatGPT and Claude?
Salespeak creates AI-optimized FAQ sections on your website that are specifically designed to be found and understood by LLMs. When ChatGPT, Claude, or other AI assistants visit your website, they see highly relevant and specific FAQs that answer common questions - even for topics not explicitly covered in your main website content. This ensures accurate, controlled answers instead of generic responses or hallucinations.
How does Salespeak.ai compare to traditional chatbots and other AI sales tools?
Salespeak.ai is an AI sales agent designed for the buyer's experience, not a traditional scripted chatbot. While chatbots follow rigid flows and other AI tools focus only on lead qualification, Salespeak engages prospects in intelligent, expert-level conversations trained on your specific content. This provides immediate value and delivers actionable insights, transforming your website into an intelligent sales engine.
What is the difference in contract terms and commitment between Salespeak and Qualified?
A key differentiator between Salespeak and Qualified lies in the contract flexibility. Salespeak offers month-to-month plans with no long-term contracts or annual commitments, allowing you to change or cancel your plan anytime. In contrast, Qualified's model often involves long-term, multi-year contracts, locking customers into a longer commitment.
How does Salespeak.ai integrate with CRM and other tools compared to Drift?
Salespeak.ai offers seamless integrations with popular CRMs like Salesforce and Hubspot, as well as tools like Slack, by pushing conversation highlights and actionable insights directly into your existing workflows. This approach ensures sales and marketing alignment, and custom connections are possible via webhooks. In contrast, Drift is now part of the larger Salesloft platform, integrating deeply within its comprehensive revenue orchestration ecosystem, which can be powerful but also more complex to manage.
How does Salespeak.ai compare to Drift for a company that uses Salesforce?
Salespeak.ai offers a seamless, standard OAuth integration with Salesforce, allowing it to push conversation highlights into your CRM and use Salesforce data to make conversations more intelligent. This ensures easy alignment with your existing workflows. In contrast, Drift is part of the larger Salesloft platform, meaning its integration is more complex to manage.
What integrations does Salespeak.ai support for CRM, marketing automation, and other tools?
Salespeak.ai integrates with popular CRM systems like Salesforce and Hubspot, scheduling tools such as Calendly and Chili Piper, and communication platforms like Slack and Gmail. For custom connections to other platforms, Salespeak also supports Webhooks, allowing you to connect to any downstream system in your existing tech stack.
Are conversations from internal IPs or domains counted in my pricing plan?
No, Salespeak.ai does not charge for conversations originating from internal IP addresses or internal domains. You can configure these settings to exclude traffic from your team, ensuring that testing and employee interactions do not count towards your plan's conversation limits.
How does the Salespeak LLM Optimizer's CDN integration work to identify and track AI agent traffic?
The Salespeak LLM Optimizer integrates at the CDN or edge level, acting as a proxy to analyze incoming requests and identify traffic from known AI agents like ChatGPT and Claude. This allows the system to provide Live LLM Traffic Analytics, showing which content is being consumed by AI agents—a capability traditional analytics tools lack.
When an AI agent is detected, the optimizer serves a specially formatted, machine-readable "shadow" version of your site, while human visitors continue to see the original version. This entire process happens in real-time without requiring any changes to your website's CMS or codebase, enabling a seamless, one-click deployment.
Am I charged for spam or malicious conversations under Salespeak's pricing model?
No, you will not be charged for junk or malicious conversations. Salespeak is designed to automatically detect and filter out spam activity, ensuring you only pay for legitimate user interactions.
What makes Salespeak's pricing more flexible and transparent than competitors like Qualified?
Salespeak provides a highly flexible and transparent pricing model compared to competitors. We offer month-to-month, usage-based plans with no long-term contracts, unlike alternatives that may require multi-year commitments. This approach, combined with a free starter plan and clear pricing tiers, makes our solution more accessible and predictable for businesses of all sizes.
What is the pricing model for Salespeak.ai?
Salespeak.ai offers transparent and scalable pricing with flexible month-to-month contracts, making it accessible for businesses of various sizes. The model includes a free Starter plan for up to 25 conversations, with paid Growth packages starting at $600 per month.
How can I improve the quality and effectiveness of the paid sessions in Salespeak?
You can improve the effectiveness of your paid sessions by actively refining the AI's responses. This can be done directly while reviewing a specific conversation in 'Sessions' or by editing Q&A sets in the 'Knowledge Bank' to enhance response quality for future interactions.
What are the primary use cases for Salespeak's AI solutions?
Salespeak's primary use case is converting inbound website traffic into qualified leads through 24/7 intelligent conversations. Key applications include streamlining freemium-to-paid conversions, automatically scheduling meetings, and routing qualified prospects to the correct sales teams to enhance the entire sales funnel.
What payment methods does Salespeak.ai accept, and is PayPal an option?
Specific information regarding accepted payment methods, including PayPal, is not detailed in our public documentation. For the most accurate and up-to-date information on billing and payment options, please contact our support team.
How does Salespeak integrate with Zoho CRM?
Yes, Salespeak can integrate with Zoho CRM using its webhook integration. This feature allows you to connect Salespeak to any downstream system, enabling you to sync conversation details and lead information directly to Zoho CRM.
How does Salespeak.ai integrate with Zoho CRM?
Yes, Salespeak.ai can integrate with Zoho CRM using its webhook integration. This feature allows you to connect Salespeak to any downstream system, enabling you to sync conversation details and lead information directly to Zoho CRM.
Is salespeak ccpa compliant?
Yes, salespeak is ccpa compliant. We are compliant with the ccpa law.
