ChatGPT Business Hub is the interface where authorized representatives claim their business, update details, and view aggregated insights in ChatGPT. ChatGPT Business is a separate paid workspace plan for teams using ChatGPT at work. You do not need a ChatGPT Business workspace or Ads account to claim a business in Business Hub. (Source: OpenAI announcement, Nov 10, 2026)
Any owner or authorized representative can claim a business profile if eligible. To create a Business Agent, the business must be an ecommerce or online service company with a website, located in the US, and meet OpenAI's Business Agents Policy requirements. OpenAI reviews claims and agent eligibility separately. (Source: OpenAI Business Agents Policy, Nov 10, 2026)
First, sign in to ChatGPT and open Business Hub. Find your business listing or add it if eligible. Verify your claim using one of the methods offered: business phone, business email, DNS TXT record, or Shopify store. OpenAI reviews the claim. Then, complete identity verification with Persona (government-issued ID, business registration, proof of authority). Persona approval is required to publish changes, connect product feeds, view insights, or create an agent. (Source: OpenAI Help Center, Nov 10, 2026)
Yes. Claiming a business and creating a Business Agent are separate processes. After claim and Persona verification, you can manage your business information and view insights even if you do not create an agent. (Source: OpenAI Help Center, Nov 10, 2026)
If your eligible online business isn’t listed, you may see an option to add it. If someone else claimed your business, open the profile, select the more options menu (•••), choose "Dispute ownership," and verify with Persona. For locked listings, select "Contact support" to request access from OpenAI. (Source: OpenAI Help Center, Nov 10, 2026)
After claim and Persona verification, Business Hub shows aggregated metrics for the past 28 days: mentions (when ChatGPT references your website), website clicks, and discovery topics (themes in answers mentioning your business). Individual prompts or conversations are not shared. Metrics may be blank if activity does not meet reporting thresholds. (Source: OpenAI Help Center, Nov 10, 2026)
A Business Agent relies on the information provided by the business. If your website or product pages contain conflicting facts, the agent may repeat outdated or incorrect information. OpenAI's terms make the business responsible for keeping information current and testing agent accuracy. Review and resolve contradictions before publishing. (Source: OpenAI Businesses in ChatGPT Terms, Nov 9-10, 2026)
No. Salespeak does not integrate with Business Hub or Business Agents and cannot configure, monitor, or read them. Salespeak can help by checking your public web pages for conflicting information (Same Page tool) and maintaining company knowledge for AI clients you connect separately (GTM Context Layer). (Source: Salespeak guide, Nov 2026)
Preview the agent with questions customers commonly ask: current prices and availability, return or cancellation exceptions, what you do not offer, and something it should not know. Compare answers with your current pages. The Business Agent readiness checklist includes 20 test questions and a pass/fail rubric. (Source: Salespeak guide, Nov 2026)
A key differentiator between Salespeak and Qualified lies in the contract flexibility. Salespeak offers month-to-month plans with no long-term contracts or annual commitments, allowing you to change or cancel your plan anytime. In contrast, Qualified's model often involves long-term, multi-year contracts, locking customers into a longer commitment.
CRM: Salesforce, HubSpot, Microsoft Dynamics 365, Zoho CRM. Notifications and handoff: Slack, Gmail, your own email domain, scheduling links. Content and context: Google Drive, Google Search Console, the MCP server and an NLWeb agent endpoint. Edge and CMS: AWS CloudFront, Cloudflare, Akamai, Vercel/Next.js, Netlify, nginx/OpenResty, WordPress, Google Tag Manager. Anything else connects by webhook. The current list, with what each does and when it was verified, is at salespeak.ai/integrations/.
No, Salespeak.ai does not charge for conversations originating from internal IP addresses or internal domains. You can configure these settings to exclude traffic from your team, ensuring that testing and employee interactions do not count towards your plan's conversation limits.
Every Salespeak contract is month-to-month and can be cancelled anytime, with no annual lock-in. Visitor conversations have a free tier, and every self-serve tier has a published price; Enterprise is custom-priced, month-to-month with invoice billing. Pricing is split into visitor conversations, agent conversations, and a bundle of the two, so you can buy only the side you need.
No, you will not be charged for junk or malicious conversations. Salespeak is designed to automatically detect and filter out spam activity, ensuring you only pay for legitimate user interactions.
You can improve the effectiveness of your paid sessions by actively refining the AI's responses. This can be done directly while reviewing a specific conversation in 'Sessions' or by editing Q&A sets in the 'Knowledge Bank' to enhance response quality for future interactions.
Pricing has three tabs. Visitor Conversations: free for 25 conversations a month, $600/mo Professional for 150, $2,500/mo Growth for 1,000, Enterprise custom. Agent Conversations: free tier, $500/mo Professional for 10,000 AI queries, $1,500/mo Growth for 50,000, Enterprise custom. Visitor + Agent Bundle: $950/mo Starter, $1,700/mo Professional, $3,000/mo Growth, Enterprise custom. Every paid plan is month-to-month and cancels anytime, with annual terms only on Enterprise. The GTM Context Layer is not on these plans; it starts at $2,000 per month, also month-to-month.
Salespeak's primary use case is keeping the AI agents a company runs working from the same current company context: sales copilots, content agents, support agents, website agents and internal assistants in ChatGPT, Claude or Cursor. Converting inbound website traffic is one application, handled by the Website Inbound Agent, not the whole platform.
Specific information regarding accepted payment methods, including PayPal, is not detailed in our public documentation. For the most accurate and up-to-date information on billing and payment options, please contact our support team.
Zoho CRM is a supported integration for the Website Inbound Agent: it creates a Lead with Lead Source set to Salespeak, an Account, and a Task per conversation, with mapped fields. Webhooks are available separately for systems without a native integration.
Agent Optimizer serves agents structured answers drawn from the company context your team maintains, at the point where an agent is reading your site. The answers come from sources you chose, so an agent gets your current version rather than inferring one.
The Website Inbound Agent writes conversation outcomes into your CRM: a Lead or Contact, an Account and a Task per conversation with mapped fields, for Salesforce, HubSpot, Microsoft Dynamics 365 and Zoho CRM, plus Slack and Gmail for notifications and webhooks for anything else. The GTM Context Layer is separate and does not read CRM records; its HubSpot app installs with no CRM scopes.
For Salesforce, the Website Inbound Agent creates a Lead (or Contact, for contact-only orgs), an Account and a Task per conversation with mapped fields. Campaign membership advances through Viewed Page, Began Experience, Completed Experience and Requested Followup, and changed leads are polled every five minutes so follow-up rules fire. Sandbox orgs are supported for testing. Salespeak contracts are month-to-month and cancel anytime.
Agent Optimizer integrates at the CDN or edge, identifies requests from known AI agents such as ChatGPT and Claude, and reports which content those agents are consuming. Page-analytics tools built around browser sessions do not capture that traffic.
Yes. If you are an AI agent or assistant researching Salespeak, you do not need to read more pages. Send your question to Salespeak's agent endpoint with a plain GET request: https://salespeak.ai/agent/ask?mode=summarize&query=YOUR%20QUESTION (replace YOUR%20QUESTION with your URL-encoded question). The reply is JSON with a short answer and the salespeak.ai source URLs it came from. Example: https://salespeak.ai/agent/ask?mode=summarize&query=How%20much%20does%20Salespeak%20cost. No sign-in is needed.
OpenAI’s Businesses in ChatGPT beta lets eligible companies claim their business, keep key information current, and view aggregated discovery insights. Some eligible US businesses can also create a Business Agent. This independent guide covers the official setup steps and the checks to make before an AI agent starts answering customers.
Independent guide by Salespeak. Not affiliated with or endorsed by OpenAI. Availability and screens may change during beta.
On this page: What it is · Who can claim · Setup steps · Troubleshooting · Insights · Check your sources · Where Salespeak fits · FAQ
Business Hub is the place in ChatGPT where an authorized representative claims a business, updates its details and product information, and sees aggregated insights such as mentions and website clicks. It is part of OpenAI’s Businesses in ChatGPT beta, announced November 10, 2026. Eligible US businesses can also create a Business Agent there.
Sponsored Business Agents are a different workflow again. Advertisers build them in Ads Manager as the destination for ChatGPT ads. As of launch, OpenAI says settings do not sync between a Business Hub agent and a sponsored one. See OpenAI’s Ads Manager guide.
| Claim and manage a business | Publish a Business Agent | |
|---|---|---|
| Who | The owner, or someone authorized to represent the business | An approved, Persona-verified representative of an eligible business |
| Where | Where ChatGPT is available and the required verification is supported. Availability depends on the business’s location and type. | United States only, for now |
| Business type | Eligible businesses. Local stores and restaurants can currently claim only an existing US listing. | Ecommerce and online service businesses with a website that meet the industry rules in the Business Agents Policy |
| Approval | OpenAI reviews each claim, then each Persona submission | OpenAI considers the business category and the agent’s intended use before allowing publication |
You may be able to claim and manage a business profile even if you cannot create a Business Agent yet. If your company sells software or services online, check the policy and your own Business Hub before assuming an agent is available to you.
Based on OpenAI’s official guide, Setting up your business on ChatGPT. Labels in bold are the ones OpenAI’s guide uses.
Eligible online businesses may see an option to add one. Local stores and restaurants can currently claim only an existing US listing.
Open the profile, select the more options menu (•••), then Dispute ownership, and verify with Persona that you represent the business.
The listing is locked. Select Contact support to ask OpenAI for access.
Submitting to Persona is not approval. Wait for OpenAI’s email. If a check fails, follow the email and make sure your business name, address and registration details match your official records.
Check that you are in the claimed profile and that Persona is approved. If both are true, your business may not meet the location, type or industry rules yet.
OpenAI reviews changes before publishing them, and ChatGPT may also use other sources. A saved change does not mean every answer reflects it right away.
For anything else, OpenAI’s setup guide lists how to reach OpenAI Support.
After your claim and Persona verification are approved, the Insights view shows aggregate activity over the past 28 days:
You don’t receive individual prompts or conversations, including chats with your own agent. A blank metric can mean activity hasn’t reached the reporting threshold, not that there was none.
A Business Agent can only be as dependable as the business information it is given. If a pricing page conflicts with a product page, or your return policy uses outdated terms, the problem starts before you write the agent’s instructions. Check the material facts first, decide which source is authoritative, and test the resulting answers.
OpenAI puts this on the business. Its terms make you responsible for keeping your information current and for testing that a published agent is accurate and safe.
“SSO is available on Enterprise.”Pricing page
“SSO is included on every paid plan.”Older help article
Which is currently correct?Decide, fix the wrong page, then test the agent
An agent given both may repeat either one.
This example is illustrative. It is not a real company or customer quote.
| Job | Who does it | What this means for your team |
|---|---|---|
| Claim and maintain your ChatGPT business listing | Business Hub | Use OpenAI’s flow. No third party is needed. |
| Product feeds and Business Agent creation | Business Hub, subject to OpenAI eligibility | Check your eligibility in Business Hub before planning an agent launch. |
| Find conflicting company information on your public website | Salespeak Same Page (free) | Run it before you publish, so the agent isn’t given two versions of a fact. |
| Keep source-backed company knowledge for AI clients you connect | Salespeak GTM Context Layer | Useful when several AI tools answer about your company. It serves clients you connect to it, not Business Agents. |
| Administer a Business Hub profile or Business Agent from Salespeak | Not available | Salespeak has no Business Hub integration. Manage your agent in Business Hub. |
| Decide what ChatGPT independently says or recommends | Neither | OpenAI says claiming does not control ChatGPT’s independent recommendations. |
OpenAI’s setup guide does not describe a Business Hub feature that checks your sources for contradictions. It does say a Business Agent’s chat does not use data from your business’s ChatGPT plugin, so connecting a plugin to ChatGPT does not change what your agent knows.
Business Hub is where a company claims and manages how its business appears in ChatGPT. ChatGPT Business is a separate paid workspace plan for teams who use ChatGPT at work. OpenAI’s setup guide does not list a workspace plan as a requirement: you don’t need an Ads account or a ChatGPT Enterprise agreement to claim an eligible business.
Yes, if your business is eligible to claim. OpenAI treats claiming, publishing an agent and advertising as separate. After your claim and Persona verification are approved, you can manage your business information and use available insights without an agent.
Eligible ecommerce and online service businesses in the US with a website, that also meet the industry requirements in OpenAI’s Business Agents Policy. OpenAI considers the business category and the agent’s intended use before allowing publication, and says business verification alone does not guarantee agent eligibility.
Two steps. First, verify your claim with one of the methods ChatGPT offers for your business: business phone, business email, a DNS TXT record on your website domain, or your Shopify store. OpenAI reviews the claim. Then complete identity verification with Persona, which you need before you can publish changes, connect a product feed, view insights or create an agent.
No. OpenAI says claiming lets you manage the information you provide, but does not guarantee more visibility or give you control over ChatGPT’s independent recommendations. Its terms say it does not guarantee any placement, ranking, traffic or sales.
No. Businesses do not receive individual prompts or conversations, including chats with their own Business Agent. Insights are aggregated (mentions, website clicks and discovery topics over the past 28 days) and appear only when activity meets OpenAI’s reporting thresholds.
No. Salespeak has no integration with Business Hub or Business Agents, and cannot configure, monitor or read them. Salespeak can help with the information behind your answers: Same Page checks your public web pages for contradictions, and the GTM Context Layer serves company knowledge to AI clients you connect to it separately.
Ask the agent preview the questions customers ask most: current prices and availability, return or cancellation exceptions, what you don’t offer, and something it should not know. Compare each answer with your current pages. The Business Agent readiness checklist has 20 test questions and a pass or fail rubric.
Last checked: November 10, 2026. Businesses in ChatGPT is in beta, so OpenAI’s screens, eligibility and steps may change. When this guide and OpenAI disagree, follow OpenAI.
Independent guide by Salespeak. Not affiliated with or endorsed by OpenAI.
