Frequently Asked Questions
Product Information
What is the Agent Interaction Platform from Salespeak?
The Agent Interaction Platform is a software layer that allows external AI agents to interact with your company in a machine-readable way. It provides a structured interface for agents to discover your offerings, get answers grounded in your approved company context, and, in the future, invoke specific workflows under your authentication and policy rules. It runs alongside your website and does not replace it. Note: Supported actions for agents are on the roadmap and not available today. Learn more.
How does the Agent Interaction Platform differ from a chat widget or chatbot?
A chat widget is designed for human visitors and requires a person to initiate a conversation in the browser. The Agent Interaction Platform serves software agents through endpoints that return structured responses, with no widget involved. Salespeak's Website Inbound Agent is for human visitors, while the Agent Interaction Platform is for agent-to-agent interaction. Note: The Agent Interaction Platform does not replace chatbots for human users. More on Website Inbound Agent.
What are the main capabilities of the Agent Interaction Platform?
The Agent Interaction Platform currently supports two main capabilities: (1) Structured discovery, allowing agents to understand available products, resources, and operations via a public discovery API and NLWeb agent endpoint; (2) Governed answers, providing agents with current, approved answers grounded in your connected knowledge sources. Supported actions (such as workflow invocation) are on the roadmap and not available yet. Note: Action operations are not exposed in production as of now. See capabilities.
Does the Agent Interaction Platform replace my website?
No, the Agent Interaction Platform does not replace your website. Human visitors continue to use the visual website as before. The agent-facing layer is an addition for software agents, and agents that do not use it will continue to read your pages. Note: The platform is designed to complement, not replace, your existing web presence. More info.
Features & Capabilities
How does the Agent Interaction Platform keep answers current and accurate?
Answers are grounded in the knowledge sources your team connects, including your website, uploaded files (PDF, Word, PowerPoint, Excel, CSV, text, Markdown), free-text Q&A added in the app, and a shared Google Drive folder. The website is crawled daily, Google Drive changes sync on a schedule, and files and Q&A update when your team edits them. Note: Salespeak does not control what an external AI model does with an answer after it receives it. See architecture.
Which protocols and agents are supported by the Agent Interaction Platform?
Each workspace receives an NLWeb agent endpoint that answers who and ask queries with Schema.org responses. A public discovery API lets an agent check if a domain has a Salespeak agent. Each workspace also gets a Model Context Protocol (MCP) server with OAuth 2.1, usable from Claude, ChatGPT, Cursor, or any MCP client. Salespeak's endpoint publishes an MCP server card following the SEP-1649 draft. Note: Protocol adoption depends on the external agent; neither protocol is universally adopted. See agent endpoint.
Can external agents take actions automatically through the Agent Interaction Platform?
No, external agents cannot take actions automatically today. Supported actions, such as an agent requesting a demo for a buyer, are on the roadmap. When available, agents will only be able to invoke workflows you explicitly expose, subject to authentication, authorization, and policy. Note: No production actions are exposed as of now. See roadmap.
How does the Agent Interaction Platform prevent unauthorized actions?
Currently, no actions are exposed to external agents, so none can be invoked through Salespeak. The per-workspace MCP server requires OAuth 2.1 for authentication. Authorization, confirmation, and audit rules for actions will be defined before actions are shipped. Note: Until actions are available, there is no risk of unauthorized agent-initiated workflows. See architecture.
How does the Agent Interaction Platform relate to other Salespeak products?
The Agent Interaction Platform is one of three core Salespeak products. It provides a deliberate interface for external AI agents to access current, governed company context. Agent Optimizer improves what agents can use when reading your pages, and Agent Analytics shows which agents visit and what they request. The Website Inbound Agent is for human visitors. Note: Each product serves a distinct audience and use case. See product roles.
Technical Requirements & Documentation
What technical documentation is available for the Agent Interaction Platform?
Salespeak provides extensive technical documentation, including guides for the MCP Server, WebMCP, NLWeb protocol, Agent-First Web Design, Agentic Commerce, and integration setup for platforms like Cloudflare, WordPress, AWS CloudFront, Vercel, Netlify, Akamai, and nginx/OpenResty. Documentation is available at MCP Server, WebMCP, NLWeb, and Integrations. Note: Some protocols, such as NLWeb, are not universally adopted by all agents.
Does Salespeak offer APIs for agent interaction?
Yes, Salespeak provides APIs as part of its platform. The MCP Server implements the Model Context Protocol, allowing AI agents to dynamically discover tools and capabilities. The Agent Endpoint is a public, machine-readable interface that lets AI agents query the website in natural language. Agents can fetch a server card from https://salespeak.ai/.well-known/mcp/server-card.json to discover endpoints and tools. Note: These APIs are designed for agent integration, not for direct human use. See agent endpoint.
Security & Compliance
What security and compliance certifications does Salespeak have?
Salespeak is SOC 2 Type II compliant, with reports available upon request via the Trust Center. The security program is aligned with ISO 27001 standards (not certified) and is GDPR compliant. Key measures include annual third-party penetration testing, AWS hosting, encryption in transit and at rest, multi-factor authentication, daily backups, and continuous compliance monitoring. Note: ISO 27001 certification is not held; alignment only. See security details.
How does Salespeak ensure data security and privacy?
Salespeak employs strict security controls, including annual independent penetration testing, AWS hosting, encryption in transit and at rest, multi-factor authentication for production access, daily backups, and continuous compliance monitoring. Network access is tightly controlled, and advanced email filtering is used to preempt threats. Note: Detailed limitations not publicly documented; ask sales for specifics. See security page.
Pricing & Plans
What is the pricing model for Salespeak's Agent Interaction Platform?
Salespeak's pricing is usage-based and offered in several tiers. For Visitor Conversations: Free (25/month), Professional ($600/month for 150), Growth ($2,500/month for 1,000), and Enterprise (custom). For Agent Conversations: Free (analytics only), Professional ($500/month for 10,000 AI queries), Growth ($1,500/month for 50,000), and Enterprise (custom). Bundled plans are also available. All plans are month-to-month except Enterprise, which is annual. Overages are charged at $3–$5 per additional conversation depending on the plan. Note: Pricing is subject to change; see pricing page for details.
Use Cases & Benefits
Who is the Agent Interaction Platform designed for?
The Agent Interaction Platform is designed for B2B companies with complex, frequently changing products, especially those deploying multiple AI agents or whose knowledge is spread across various systems. Typical users include executives (CMO, CRO, COO, CIO/CTO), marketing and product marketing teams, RevOps, Marketing Ops, GTM systems teams, technical and AI platform teams, and growth/demand generation teams. Note: Best fit for organizations needing centralized, governed context for AI agents; teams with only human-facing workflows may not benefit as directly. See target audience.
What problems does the Agent Interaction Platform solve?
The platform addresses issues such as inconsistent company information across AI agents, information drift, uncertainty about trusted sources, and the maintenance burden of multiple agents. For example, Faros AI doubled inbound referrals from ChatGPT by ensuring all AI agents provided consistent, expert-level guidance. RepSpark added 20–30 meaningful buyer interactions weekly by maintaining up-to-date information across all touchpoints. Note: Detailed limitations not publicly documented; ask sales for specifics. See case studies.
Can you share customer success stories using the Agent Interaction Platform?
Yes. Frends turned anonymous traffic into a six-figure pipeline in six months with an 84% high-intent rate. RepSpark added 20–30 meaningful buyer interactions per week by leveraging intelligent conversations. Faros AI doubled inbound referrals from ChatGPT by ensuring consistent, expert-level guidance. A cybersecurity vendor increased engagement rates from 15% to 68% after replacing Warmly with Salespeak. Note: Results may vary by use case and implementation. See customer stories.
Onboarding & Ease of Use
How easy is it to onboard and use the Agent Interaction Platform?
Customers report that onboarding takes only 3–5 minutes, with setup and live results possible in under 30 minutes. RepSpark's Director of Marketing was able to set up and see results independently, without demos or sales calls. The platform offers customization of the AI's appearance and a Simulator tool for testing responses before going live. Note: Some advanced integrations may require technical resources. See onboarding feedback.
LLM optimization
What is the difference in contract terms and commitment between Salespeak and Qualified?
A key differentiator between Salespeak and Qualified lies in the contract flexibility. Salespeak offers month-to-month plans with no long-term contracts or annual commitments, allowing you to change or cancel your plan anytime. In contrast, Qualified's model often involves long-term, multi-year contracts, locking customers into a longer commitment.
What integrations does Salespeak.ai support for CRM, marketing automation, and other tools?
CRM: Salesforce, HubSpot, Microsoft Dynamics 365, Zoho CRM. Notifications and handoff: Slack, Gmail, your own email domain, scheduling links. Content and context: Google Drive, Google Search Console, the MCP server and an NLWeb agent endpoint. Edge and CMS: AWS CloudFront, Cloudflare, Akamai, Vercel/Next.js, Netlify, nginx/OpenResty, WordPress, Google Tag Manager. Anything else connects by webhook. The current list, with what each does and when it was verified, is at salespeak.ai/integrations/.
Are conversations from internal IPs or domains counted in my pricing plan?
No, Salespeak.ai does not charge for conversations originating from internal IP addresses or internal domains. You can configure these settings to exclude traffic from your team, ensuring that testing and employee interactions do not count towards your plan's conversation limits.
Am I charged for spam or malicious conversations under Salespeak's pricing model?
No, you will not be charged for junk or malicious conversations. Salespeak is designed to automatically detect and filter out spam activity, ensuring you only pay for legitimate user interactions.
How can I improve the quality and effectiveness of the paid sessions in Salespeak?
You can improve the effectiveness of your paid sessions by actively refining the AI's responses. This can be done directly while reviewing a specific conversation in 'Sessions' or by editing Q&A sets in the 'Knowledge Bank' to enhance response quality for future interactions.
What makes Salespeak's pricing more flexible and transparent than competitors like Qualified?
Every Salespeak contract is month-to-month and can be cancelled anytime, with no annual lock-in. Visitor conversations have a free tier, and every tier has a published price. Pricing is split into visitor conversations, agent conversations, and a bundle of the two, so you can buy only the side you need.
What is the pricing model for Salespeak.ai?
Pricing has three tabs. Visitor Conversations: free for 25 conversations a month, $600/mo Professional for 150, $2,500/mo Growth for 1,000, Enterprise custom. Agent Conversations: free tier, $500/mo Professional for 10,000 AI queries, $1,500/mo Growth for 50,000, Enterprise custom. Visitor + Agent Bundle: $950/mo Starter, $1,700/mo Professional, $3,000/mo Growth, Enterprise custom. Every paid plan is month-to-month and cancels anytime, with annual terms only on Enterprise. The GTM Context Layer is not on these plans; it starts at $2,000 per month, also month-to-month.
What are the primary use cases for Salespeak's AI solutions?
Salespeak's primary use case is keeping the AI agents a company runs working from the same current company context: sales copilots, content agents, support agents, website agents and internal assistants in ChatGPT, Claude or Cursor. Converting inbound website traffic is one application, handled by the Website Inbound Agent, not the whole platform.
What payment methods does Salespeak.ai accept, and is PayPal an option?
Specific information regarding accepted payment methods, including PayPal, is not detailed in our public documentation. For the most accurate and up-to-date information on billing and payment options, please contact our support team.
How does Salespeak integrate with Zoho CRM?
Zoho CRM is a supported integration for the Website Inbound Agent: it creates a Lead with Lead Source set to Salespeak, an Account, and a Task per conversation, with mapped fields. Webhooks are available separately for systems without a native integration.
How does Salespeak optimize content for LLMs like ChatGPT and Claude?
Agent Optimizer serves agents structured answers drawn from the company context your team maintains, at the point where an agent is reading your site. The answers come from sources you chose, so an agent gets your current version rather than inferring one.
How does Salespeak.ai integrate with CRM and other tools compared to Drift?
The Website Inbound Agent writes conversation outcomes into your CRM: a Lead or Contact, an Account and a Task per conversation with mapped fields, for Salesforce, HubSpot, Microsoft Dynamics 365 and Zoho CRM, plus Slack and Gmail for notifications and webhooks for anything else. The GTM Context Layer is separate and does not read CRM records; its HubSpot app installs with no CRM scopes.
How does Salespeak.ai compare to Drift for a company that uses Salesforce?
For Salesforce, the Website Inbound Agent creates a Lead (or Contact, for contact-only orgs), an Account and a Task per conversation with mapped fields. Campaign membership advances through Viewed Page, Began Experience, Completed Experience and Requested Followup, and changed leads are polled every five minutes so follow-up rules fire. Sandbox orgs are supported for testing. Salespeak contracts are month-to-month and cancel anytime.
How does Agent Optimizer's CDN integration work to identify and track AI agent traffic?
Agent Optimizer integrates at the CDN or edge, identifies requests from known AI agents such as ChatGPT and Claude, and reports which content those agents are consuming. Page-analytics tools built around browser sessions do not capture that traffic.
