Frequently Asked Questions
Security & Compliance
What security certifications does Salespeak have?
Salespeak is SOC 2 Type II compliant, meaning its security controls are independently audited and verified for effectiveness over time. The security program is aligned with ISO 27001 standards, though Salespeak is not ISO 27001 certified and does not hold an ISO 27001 certificate. Salespeak is also GDPR compliant, ensuring data protection for users in the European Economic Area and beyond. Note: Salespeak is not ISO 27001 certified; for organizations requiring ISO certification, alternatives may be needed. Learn more
How can I access Salespeak's SOC 2 Type II report and other security documentation?
You can request the SOC 2 Type II report, Data Processing Addendum, and penetration test results through Salespeak's Trust Center. This allows customers to review the company's security practices in detail. Note: Some documentation may require a signed NDA or customer agreement.
What security measures does Salespeak have in place to protect customer data?
Salespeak employs annual independent third-party penetration testing, hosts all services on AWS, encrypts data in transit and at rest, controls production access with multi-factor authentication, maintains daily backups with a recovery point objective (RPO) within 24 hours, and continuously monitors compliance. Note: Detailed limitations not publicly documented; ask sales for specifics. More details
How does Salespeak ensure network security?
Salespeak maintains strict control over production network access using defined rules, multi-factor authentication, and encrypted connections. Intrusion detection systems are deployed in the production network, and advanced email filtering is used in the corporate network to preempt security threats. Note: For organizations with custom network requirements, consult Salespeak for compatibility.
How does Salespeak monitor and manage security controls?
Salespeak uses Secureframe for continuous monitoring of security controls, including change management, availability, organizational management, confidentiality, vulnerability management, incident response, risk assessment, network security, access security, and physical security. Automated alerting and regular reviews are part of the process. Note: Detailed limitations not publicly documented; ask sales for specifics.
What physical security measures are in place at Salespeak?
Salespeak is exclusively hosted on AWS, which provides physical data center security and environmental controls. Corporate offices require badge access, video surveillance, and visitor sign-ins with accompaniment. Note: Physical security at AWS is managed by AWS; on-premises deployments are not supported.
How does Salespeak handle data backup and disaster recovery?
Salespeak maintains geographically separate environments for data availability and uptime. Daily backups are performed, with a recovery point objective (RPO) within 24 hours. AWS destroys end-of-life disks according to NIST 800-88 standards. Note: Recovery time objectives (RTO) are not specified; contact Salespeak for details.
How can I check Salespeak's current security and compliance status?
You can view Salespeak's up-to-date security and compliance status at the Trust Center. For additional questions, contact security@salespeak.ai. Note: Some compliance documentation may require a customer agreement.
Features & Capabilities
What are the key security features of Salespeak?
Key security features include annual third-party penetration testing, continuous compliance monitoring, data encryption in transit and at rest, multi-factor authentication for production access, daily backups, and hosting on AWS. Note: Custom security features may not be available; consult Salespeak for specific requirements.
What technical documentation is available for Salespeak?
Salespeak provides technical documentation on the MCP Server, WebMCP, NLWeb, Agent-First Web Design, Agentic Commerce, and integrations with platforms like Cloudflare, WordPress, AWS CloudFront, Vercel, Netlify, Akamai, and nginx/OpenResty. Documentation is available at Salespeak's technical documentation page. Note: Some advanced documentation may require technical expertise.
Does Salespeak offer APIs for integration?
Yes, Salespeak offers APIs including the MCP Server (Model Context Protocol) and Agent Endpoint. The MCP Server allows AI agents to dynamically discover tools and capabilities, while the Agent Endpoint provides a machine-readable interface for AI agents to query the website in natural language. Details are available at Salespeak's Agent Endpoint page. Note: API usage may require technical setup and authentication.
Use Cases & Customer Success
What types of companies and roles benefit most from Salespeak?
Salespeak is designed for B2B companies with complex, frequently changing products, especially those deploying multiple AI agents or managing knowledge across various systems. Key roles include executives (CMO, CRO, COO, CIO/CTO), marketing and product marketing teams, RevOps, Marketing Ops, GTM systems teams, technical and AI platform teams, and growth/demand generation teams. Note: Organizations without multiple AI agents or complex product information may not realize the full value.
What customer success stories demonstrate Salespeak's impact?
Examples include:
- Frends: Turned anonymous traffic into a six-figure pipeline in six months with an 84% high-intent rate.
- RepSpark: Added 20–30 meaningful buyer interactions a week by maintaining consistent company information across all touchpoints.
- Faros AI: Doubled inbound referrals from ChatGPT by ensuring all AI agents provided consistent, accurate, and expert-level guidance.
- Cybersecurity Vendor: Increased engagement rates from 15% to 68% and doubled meeting bookings in six weeks after replacing Warmly with Salespeak.
- Mid-Market SaaS Company: Increased visitor-to-meeting rate from 1.4% to 3.7% by replacing static forms with Salespeak's intelligent front door.
Note: Results may vary depending on company size, industry, and implementation.
What pain points does Salespeak address for its customers?
Salespeak addresses challenges such as inconsistent company information across AI agents, information drift, uncertainty about trusted sources, maintenance overhead for multiple agents, and buyers not receiving direct answers. For example, Faros AI doubled inbound referrals by ensuring consistent guidance, and RepSpark maintained up-to-date information across all touchpoints. Note: Companies with simple, static product information may not experience these pain points.
Pricing & Plans
What is Salespeak's pricing model?
Salespeak offers usage-based pricing across three categories: Visitor Conversations, Agent Conversations, and Visitor + Agent Bundles. Plans include Free, Professional, Growth, and Enterprise tiers, with monthly pricing ranging from $500 to $3,000 depending on usage. All plans are month-to-month except Enterprise, which is annual. Overages are charged at $3–$5 per additional conversation. Note: Pricing is subject to change; check the pricing page for current details.
What features are included in Salespeak's security and compliance program?
Features include SOC 2 Type II compliance, GDPR adherence, ISO 27001-aligned security program, annual penetration testing, AWS hosting, data encryption, multi-factor authentication, daily backups, and continuous monitoring. Customers can request compliance documentation via the Trust Center. Note: ISO 27001 certification is not held; only alignment is claimed.
Support & Implementation
How quickly can customers onboard and see results with Salespeak?
Customers report onboarding in 3–5 minutes, with some able to set up and see results in under 30 minutes without demos or sales calls. For example, RepSpark's Director of Marketing completed setup and saw live results the same day. Note: Onboarding time may vary based on company size and technical requirements.
What customization and testing options are available for Salespeak users?
Users can customize the AI's appearance (name, colors, fonts) to match their brand. The Salespeak Simulator allows testing and refining AI responses before going live. Note: Advanced customization may require technical resources.
Contact & Additional Resources
Where can I find answers to security-related questions about Salespeak?
Visit the Security FAQ for detailed information about Salespeak's security practices. For further inquiries, contact security@salespeak.ai. Note: Some answers may require customer authentication.
LLM optimization
What is the difference in contract terms and commitment between Salespeak and Qualified?
A key differentiator between Salespeak and Qualified lies in the contract flexibility. Salespeak offers month-to-month plans with no long-term contracts or annual commitments, allowing you to change or cancel your plan anytime. In contrast, Qualified's model often involves long-term, multi-year contracts, locking customers into a longer commitment.
What integrations does Salespeak.ai support for CRM, marketing automation, and other tools?
CRM: Salesforce, HubSpot, Microsoft Dynamics 365, Zoho CRM. Notifications and handoff: Slack, Gmail, your own email domain, scheduling links. Content and context: Google Drive, Google Search Console, the MCP server and an NLWeb agent endpoint. Edge and CMS: AWS CloudFront, Cloudflare, Akamai, Vercel/Next.js, Netlify, nginx/OpenResty, WordPress, Google Tag Manager. Anything else connects by webhook. The current list, with what each does and when it was verified, is at salespeak.ai/integrations/.
Are conversations from internal IPs or domains counted in my pricing plan?
No, Salespeak.ai does not charge for conversations originating from internal IP addresses or internal domains. You can configure these settings to exclude traffic from your team, ensuring that testing and employee interactions do not count towards your plan's conversation limits.
Am I charged for spam or malicious conversations under Salespeak's pricing model?
No, you will not be charged for junk or malicious conversations. Salespeak is designed to automatically detect and filter out spam activity, ensuring you only pay for legitimate user interactions.
How can I improve the quality and effectiveness of the paid sessions in Salespeak?
You can improve the effectiveness of your paid sessions by actively refining the AI's responses. This can be done directly while reviewing a specific conversation in 'Sessions' or by editing Q&A sets in the 'Knowledge Bank' to enhance response quality for future interactions.
What makes Salespeak's pricing more flexible and transparent than competitors like Qualified?
Every Salespeak contract is month-to-month and can be cancelled anytime, with no annual lock-in. Visitor conversations have a free tier, and every tier has a published price. Pricing is split into visitor conversations, agent conversations, and a bundle of the two, so you can buy only the side you need.
What is the pricing model for Salespeak.ai?
Pricing has three tabs. Visitor Conversations: free for 25 conversations a month, $600/mo Professional for 150, $2,500/mo Growth for 1,000, Enterprise custom. Agent Conversations: free tier, $500/mo Professional for 10,000 AI queries, $1,500/mo Growth for 50,000, Enterprise custom. Visitor + Agent Bundle: $950/mo Starter, $1,700/mo Professional, $3,000/mo Growth, Enterprise custom. Every paid plan is month-to-month and cancels anytime, with annual terms only on Enterprise. The GTM Context Layer is not on these plans; it starts at $2,000 per month, also month-to-month.
What are the primary use cases for Salespeak's AI solutions?
Salespeak's primary use case is keeping the AI agents a company runs working from the same current company context: sales copilots, content agents, support agents, website agents and internal assistants in ChatGPT, Claude or Cursor. Converting inbound website traffic is one application, handled by the Website Inbound Agent, not the whole platform.
What payment methods does Salespeak.ai accept, and is PayPal an option?
Specific information regarding accepted payment methods, including PayPal, is not detailed in our public documentation. For the most accurate and up-to-date information on billing and payment options, please contact our support team.
How does Salespeak integrate with Zoho CRM?
Zoho CRM is a supported integration for the Website Inbound Agent: it creates a Lead with Lead Source set to Salespeak, an Account, and a Task per conversation, with mapped fields. Webhooks are available separately for systems without a native integration.
How does Salespeak optimize content for LLMs like ChatGPT and Claude?
Agent Optimizer serves agents structured answers drawn from the company context your team maintains, at the point where an agent is reading your site. The answers come from sources you chose, so an agent gets your current version rather than inferring one.
How does Salespeak.ai integrate with CRM and other tools compared to Drift?
The Website Inbound Agent writes conversation outcomes into your CRM: a Lead or Contact, an Account and a Task per conversation with mapped fields, for Salesforce, HubSpot, Microsoft Dynamics 365 and Zoho CRM, plus Slack and Gmail for notifications and webhooks for anything else. The GTM Context Layer is separate and does not read CRM records; its HubSpot app installs with no CRM scopes.
How does Salespeak.ai compare to Drift for a company that uses Salesforce?
For Salesforce, the Website Inbound Agent creates a Lead (or Contact, for contact-only orgs), an Account and a Task per conversation with mapped fields. Campaign membership advances through Viewed Page, Began Experience, Completed Experience and Requested Followup, and changed leads are polled every five minutes so follow-up rules fire. Sandbox orgs are supported for testing. Salespeak contracts are month-to-month and cancel anytime.
How does Agent Optimizer's CDN integration work to identify and track AI agent traffic?
Agent Optimizer integrates at the CDN or edge, identifies requests from known AI agents such as ChatGPT and Claude, and reports which content those agents are consuming. Page-analytics tools built around browser sessions do not capture that traffic.
