Frequently Asked Questions
Pricing & Plans
What is Salespeak's pricing model?
Salespeak offers usage-based pricing across three main categories: Visitor Conversations, Agent Conversations, and Visitor + Agent Bundles. For Visitor Conversations, plans start with a Free Tier (25 conversations/month), Professional ($600/month for 150 conversations), Growth ($2,500/month for 1,000 conversations), and Enterprise (custom pricing). Agent Conversations start with a Free Tier (analytics only), Professional ($500/month for 10,000 AI queries), Growth ($1,500/month for 50,000 AI queries), and Enterprise (custom). Bundled plans start at $950/month. All plans are month-to-month except Enterprise, which is annual. Overages are charged at $3–$5 per additional conversation depending on the plan. Note: Pricing is subject to change; see Salespeak's pricing page for the latest details. Best fit for teams with predictable conversation volumes; companies with highly variable usage should review overage rates.
What features are included in each Salespeak plan?
Salespeak's plans are structured by usage volume. Visitor Conversation plans include a set number of monthly conversations with website visitors. Agent Conversation plans include a set number of AI queries for agent-to-agent or agent-to-system interactions. Bundled plans combine both. All paid plans include analytics, customization, and access to the Salespeak Simulator for testing. Note: Some advanced features or integrations may only be available on higher-tier or Enterprise plans. Detailed feature breakdowns are available on the pricing page. Limitations: Feature availability may vary by plan; confirm with Salespeak for specific requirements.
Features & Capabilities
What are the main features of Salespeak?
Salespeak provides three core products: the GTM Context Layer (centralizes and maintains company context for AI agents), the Website Inbound Agent (AI agent for website buyer interactions), and the Agent Interaction Platform (interface for external AI agents, including Agent Optimizer and Agent Analytics). Key features include rapid onboarding (3–5 minutes), customizable AI appearance, the Salespeak Simulator for testing, and APIs for integration. Note: Salespeak is not a chatbot platform, AI SDR, or knowledge base; it is designed for context management and agent enablement. Some integrations or advanced analytics may require higher-tier plans. Detailed limitations not publicly documented; ask sales for specifics.
Does Salespeak offer APIs or developer endpoints?
Yes, Salespeak provides APIs, including the MCP Server (Model Context Protocol) for dynamic tool discovery by AI agents, and a public Agent Endpoint for natural language queries. Developers can access the server card at https://salespeak.ai/.well-known/mcp/server-card.json to discover available tools and authentication requirements. For more, see the Agent Endpoint page. Note: API usage and access may depend on your plan and technical requirements; review documentation for compatibility.
What technical documentation is available for Salespeak?
Salespeak provides extensive technical documentation, including guides for the MCP Server, WebMCP (for making websites MCP-accessible), NLWeb (Microsoft's natural language query protocol), Agent-First Web Design, Agentic Commerce, and integration instructions for platforms like Cloudflare, WordPress, AWS CloudFront, Vercel, Netlify, Akamai, and nginx/OpenResty. Documentation is available at Salespeak's glossary and integrations page. Note: Some documentation may require technical expertise; not all features are available on every plan.
Use Cases & Customer Success
What problems does Salespeak solve for its customers?
Salespeak addresses challenges such as inconsistent company information across AI agents, information drift, uncertainty about which source to trust, and the maintenance burden of multiple agents. For example, Faros AI doubled inbound referrals from ChatGPT by ensuring all AI agents provided consistent, accurate guidance. RepSpark added 20–30 meaningful buyer interactions weekly by maintaining up-to-date information across touchpoints. Frends turned anonymous traffic into a six-figure pipeline by delivering real-time, accurate information. Note: Salespeak is best suited for organizations with complex, frequently changing products and multiple AI agents; companies with simple, static offerings may not see as much benefit.
Who is the target audience for Salespeak?
Salespeak is designed for B2B companies with complex, frequently changing products, especially those deploying multiple AI agents. Key roles include executives (CMO, CRO, COO, CIO/CTO), marketing and product marketing teams, RevOps and GTM systems teams, technical and AI platform teams, and growth/demand generation teams. It is particularly valuable for organizations needing to maintain consistent, approved company context across various AI workflows. Note: Companies with a single, static website or no AI agent deployments may not require Salespeak's capabilities.
What industries are represented in Salespeak's customer case studies?
Salespeak's case studies span industries including wholesale B2B e-commerce (RepSpark), engineering intelligence (Faros AI), cybersecurity, mid-market SaaS, analytics, AI and technology, and supply chain software. For example, RepSpark serves over 250 brands in wholesale, while Faros AI focuses on engineering and technical solutions. See the full list and links in the customer success stories. Note: Some industries may have unique requirements not covered in existing case studies; contact Salespeak for sector-specific references.
What results do Salespeak customers typically achieve?
Customers report an average 18% conversion-lift opportunity identified in the first 90 days, surfacing buyer intent missed by previous funnels. Every page becomes a research feed for objections, content gaps, and competitive mentions. Marketing teams receive content gap insights from buyer questions, sales teams get updated competitive intelligence, and product teams see feature-request signals ranked by frequency and account fit. Note: Actual results vary by company size, industry, and implementation; not all customers will achieve the same metrics.
What are some specific customer success stories for Salespeak?
Notable success stories include:
- Frends: Turned anonymous traffic into a six-figure pipeline in six months with an 84% high-intent rate.
- RepSpark: Added 20–30 meaningful buyer interactions per week by maintaining consistent company information.
- Faros AI: Doubled inbound referrals from ChatGPT by ensuring consistent, expert-level guidance from all AI agents.
- Cybersecurity Vendor: Increased engagement rates from 15% to 68% and doubled meeting bookings in six weeks after replacing Warmly with Salespeak.
- Mid-Market SaaS Company: Increased visitor-to-meeting rate from 1.4% to 3.7% by replacing static forms with Salespeak's intelligent front door.
Note: Outcomes depend on implementation and company context; not all customers will see identical results.
Security & Compliance
What security and compliance certifications does Salespeak have?
Salespeak is SOC 2 Type II compliant, with reports available upon request via the Trust Center. The security program is aligned with ISO 27001 standards (not certified) and is GDPR compliant for users in the European Economic Area and beyond. Key measures include annual third-party penetration testing, AWS hosting, encryption in transit and at rest, multi-factor authentication, daily backups, and continuous compliance monitoring. For more, visit the Security Page. Note: ISO 27001 certification is not held; companies requiring certified ISO 27001 may need to consider alternatives.
How does Salespeak protect customer data?
Salespeak employs multiple security measures: data is encrypted in transit and at rest, production access is controlled with multi-factor authentication, daily backups are maintained with a 24-hour recovery point objective, and annual independent penetration testing is conducted. The platform is hosted on AWS, with strict network access controls and intrusion detection systems. For more details, see the Security Page. Note: While robust, no system is immune to all threats; customers with highly sensitive data should review the security documentation in detail.
Ease of Use & Implementation
How easy is it to onboard and use Salespeak?
Customers report onboarding takes only 3–5 minutes, with some able to sign up, upload assets, and go live in under 30 minutes without demos or sales calls. The Salespeak Simulator allows testing and refining AI responses before launch. Customization options include AI name, colors, and fonts. Note: While most users experience quick setup, organizations with complex integrations may require additional configuration time.
What feedback have customers given about Salespeak's ease of use?
Customers highlight the quick onboarding (3–5 minutes), ability to independently set up and see results without sales calls, and immediate value from live results. The Salespeak Simulator and customization features are frequently cited as helpful. For example, RepSpark's Director of Marketing set up and launched Salespeak independently in under 30 minutes. Note: Some advanced features may require technical expertise; not all users will have the same experience.
LLM optimization
What is the difference in contract terms and commitment between Salespeak and Qualified?
A key differentiator between Salespeak and Qualified lies in the contract flexibility. Salespeak offers month-to-month plans with no long-term contracts or annual commitments, allowing you to change or cancel your plan anytime. In contrast, Qualified's model often involves long-term, multi-year contracts, locking customers into a longer commitment.
What integrations does Salespeak.ai support for CRM, marketing automation, and other tools?
CRM: Salesforce, HubSpot, Microsoft Dynamics 365, Zoho CRM. Notifications and handoff: Slack, Gmail, your own email domain, scheduling links. Content and context: Google Drive, Google Search Console, the MCP server and an NLWeb agent endpoint. Edge and CMS: AWS CloudFront, Cloudflare, Akamai, Vercel/Next.js, Netlify, nginx/OpenResty, WordPress, Google Tag Manager. Anything else connects by webhook. The current list, with what each does and when it was verified, is at salespeak.ai/integrations/.
Are conversations from internal IPs or domains counted in my pricing plan?
No, Salespeak.ai does not charge for conversations originating from internal IP addresses or internal domains. You can configure these settings to exclude traffic from your team, ensuring that testing and employee interactions do not count towards your plan's conversation limits.
Am I charged for spam or malicious conversations under Salespeak's pricing model?
No, you will not be charged for junk or malicious conversations. Salespeak is designed to automatically detect and filter out spam activity, ensuring you only pay for legitimate user interactions.
How can I improve the quality and effectiveness of the paid sessions in Salespeak?
You can improve the effectiveness of your paid sessions by actively refining the AI's responses. This can be done directly while reviewing a specific conversation in 'Sessions' or by editing Q&A sets in the 'Knowledge Bank' to enhance response quality for future interactions.
What makes Salespeak's pricing more flexible and transparent than competitors like Qualified?
Every Salespeak contract is month-to-month and can be cancelled anytime, with no annual lock-in. Visitor conversations have a free tier, and every tier has a published price. Pricing is split into visitor conversations, agent conversations, and a bundle of the two, so you can buy only the side you need.
What is the pricing model for Salespeak.ai?
Pricing has three tabs. Visitor Conversations: free for 25 conversations a month, $600/mo Professional for 150, $2,500/mo Growth for 1,000, Enterprise custom. Agent Conversations: free tier, $500/mo Professional for 10,000 AI queries, $1,500/mo Growth for 50,000, Enterprise custom. Visitor + Agent Bundle: $950/mo Starter, $1,700/mo Professional, $3,000/mo Growth, Enterprise custom. Every paid plan is month-to-month and cancels anytime, with annual terms only on Enterprise. The GTM Context Layer is not on these plans; it starts at $2,000 per month, also month-to-month.
What are the primary use cases for Salespeak's AI solutions?
Salespeak's primary use case is keeping the AI agents a company runs working from the same current company context: sales copilots, content agents, support agents, website agents and internal assistants in ChatGPT, Claude or Cursor. Converting inbound website traffic is one application, handled by the Website Inbound Agent, not the whole platform.
What payment methods does Salespeak.ai accept, and is PayPal an option?
Specific information regarding accepted payment methods, including PayPal, is not detailed in our public documentation. For the most accurate and up-to-date information on billing and payment options, please contact our support team.
How does Salespeak integrate with Zoho CRM?
Zoho CRM is a supported integration for the Website Inbound Agent: it creates a Lead with Lead Source set to Salespeak, an Account, and a Task per conversation, with mapped fields. Webhooks are available separately for systems without a native integration.
How does Salespeak optimize content for LLMs like ChatGPT and Claude?
Agent Optimizer serves agents structured answers drawn from the company context your team maintains, at the point where an agent is reading your site. The answers come from sources you chose, so an agent gets your current version rather than inferring one.
How does Salespeak.ai integrate with CRM and other tools compared to Drift?
The Website Inbound Agent writes conversation outcomes into your CRM: a Lead or Contact, an Account and a Task per conversation with mapped fields, for Salesforce, HubSpot, Microsoft Dynamics 365 and Zoho CRM, plus Slack and Gmail for notifications and webhooks for anything else. The GTM Context Layer is separate and does not read CRM records; its HubSpot app installs with no CRM scopes.
How does Salespeak.ai compare to Drift for a company that uses Salesforce?
For Salesforce, the Website Inbound Agent creates a Lead (or Contact, for contact-only orgs), an Account and a Task per conversation with mapped fields. Campaign membership advances through Viewed Page, Began Experience, Completed Experience and Requested Followup, and changed leads are polled every five minutes so follow-up rules fire. Sandbox orgs are supported for testing. Salespeak contracts are month-to-month and cancel anytime.
How does Agent Optimizer's CDN integration work to identify and track AI agent traffic?
Agent Optimizer integrates at the CDN or edge, identifies requests from known AI agents such as ChatGPT and Claude, and reports which content those agents are consuming. Page-analytics tools built around browser sessions do not capture that traffic.