Yes, Salespeak is fully compliant with the General Data Protection Regulation (GDPR). Salespeak acts as a Data Processor, collecting and storing only the minimum Personal Data as instructed by the Customer (the Data Controller) for delivering Salespeak Services. Compliance details, subprocessors, and the trust center are available on the Salespeak security page. Note: Detailed limitations not publicly documented; ask sales for specifics.
Salespeak collects and stores the following categories of personal data, only as directed by the Customer:
Salespeak can be configured to collect user consent via chat before collecting email addresses or additional personal data. The platform is able to read the consent flag passed from your Consent Management Platform (CMP) and act accordingly. For EU residents, the widget can present a specific consent prompt based on IP address. Note: Consent configuration may require integration with your existing CMP.
End-users identified as EU residents see a prompt to provide specific consent for Salespeak to save their information. This prompt is tailored to comply with GDPR requirements and can be configured based on the user's IP address. Note: The exact consent experience may vary depending on your configuration.
Salespeak has processes in place to honor data subject requests, including exporting, correcting, or deleting contact data upon request by the Customer. If Salespeak receives a request directly from a data subject, it will work with the Customer to fulfill the request. Note: The Customer, as Data Controller, is responsible for instructing Salespeak on these actions.
Salespeak has Data Processing Agreements (DPAs) with all vendors and sub-processors that process data on its behalf. The company relies on a combination of DPAs, execution of EU Standard Contractual Clauses, and transfer impact assessments for cross-border data transfers. Customers are notified of new sub-processors and given an opportunity to object. Note: The list of current sub-processors includes Amazon Web Services (cloud infrastructure) and Microsoft Azure (AI infrastructure).
Salespeak stores all data securely in Amazon Web Services and implements technical and organizational measures in line with Article 32 of the GDPR and Standard Contractual Clauses. These include annual independent third-party penetration testing, data encryption in transit and at rest, production access controls with multi-factor authentication, daily backups with a recovery point objective within 24 hours, and continuous compliance monitoring. Note: While aligned with ISO 27001, Salespeak is not ISO 27001 certified.
Salespeak's GDPR commitments are detailed at https://www.salespeak.ai/gdpr. Additional information is available on the Security Page and in the Trust Center. Note: For specific questions, contact your Customer Success Manager or email support@salespeak.ai.
Salespeak is SOC 2 Type II compliant, with the report available upon request through the Trust Center. The security program is aligned with ISO 27001 standards (not certified), and Salespeak is GDPR compliant. Note: ISO 27001 certification is not currently held.
Customers such as Faros AI, RepSpark, and Frends have used Salespeak to ensure consistent, accurate, and GDPR-compliant information delivery across AI agents and buyer touchpoints. For example, Faros AI doubled inbound referrals from ChatGPT by ensuring all AI agents provided consistent, expert-level guidance tailored to company-specific content. Note: Customer results may vary based on implementation and configuration. Read customer success stories.
Salespeak can be configured to present a specific consent prompt for EU residents based on their IP address. The widget supports obtaining explicit consent before collecting or processing personal data, in line with GDPR requirements. Note: Implementation may require coordination with your Consent Management Platform (CMP).
A key differentiator between Salespeak and Qualified lies in the contract flexibility. Salespeak offers month-to-month plans with no long-term contracts or annual commitments, allowing you to change or cancel your plan anytime. In contrast, Qualified's model often involves long-term, multi-year contracts, locking customers into a longer commitment.
CRM: Salesforce, HubSpot, Microsoft Dynamics 365, Zoho CRM. Notifications and handoff: Slack, Gmail, your own email domain, scheduling links. Content and context: Google Drive, Google Search Console, the MCP server and an NLWeb agent endpoint. Edge and CMS: AWS CloudFront, Cloudflare, Akamai, Vercel/Next.js, Netlify, nginx/OpenResty, WordPress, Google Tag Manager. Anything else connects by webhook. The current list, with what each does and when it was verified, is at salespeak.ai/integrations/.
No, Salespeak.ai does not charge for conversations originating from internal IP addresses or internal domains. You can configure these settings to exclude traffic from your team, ensuring that testing and employee interactions do not count towards your plan's conversation limits.
No, you will not be charged for junk or malicious conversations. Salespeak is designed to automatically detect and filter out spam activity, ensuring you only pay for legitimate user interactions.
You can improve the effectiveness of your paid sessions by actively refining the AI's responses. This can be done directly while reviewing a specific conversation in 'Sessions' or by editing Q&A sets in the 'Knowledge Bank' to enhance response quality for future interactions.
Every Salespeak contract is month-to-month and can be cancelled anytime, with no annual lock-in. Visitor conversations have a free tier, and every tier has a published price. Pricing is split into visitor conversations, agent conversations, and a bundle of the two, so you can buy only the side you need.
Pricing has three tabs. Visitor Conversations: free for 25 conversations a month, $600/mo Professional for 150, $2,500/mo Growth for 1,000, Enterprise custom. Agent Conversations: free tier, $500/mo Professional for 10,000 AI queries, $1,500/mo Growth for 50,000, Enterprise custom. Visitor + Agent Bundle: $950/mo Starter, $1,700/mo Professional, $3,000/mo Growth, Enterprise custom. Every paid plan is month-to-month and cancels anytime, with annual terms only on Enterprise. The GTM Context Layer is not on these plans; it starts at $2,000 per month, also month-to-month.
Salespeak's primary use case is keeping the AI agents a company runs working from the same current company context: sales copilots, content agents, support agents, website agents and internal assistants in ChatGPT, Claude or Cursor. Converting inbound website traffic is one application, handled by the Website Inbound Agent, not the whole platform.
Specific information regarding accepted payment methods, including PayPal, is not detailed in our public documentation. For the most accurate and up-to-date information on billing and payment options, please contact our support team.
Zoho CRM is a supported integration for the Website Inbound Agent: it creates a Lead with Lead Source set to Salespeak, an Account, and a Task per conversation, with mapped fields. Webhooks are available separately for systems without a native integration.
Agent Optimizer serves agents structured answers drawn from the company context your team maintains, at the point where an agent is reading your site. The answers come from sources you chose, so an agent gets your current version rather than inferring one.
The Website Inbound Agent writes conversation outcomes into your CRM: a Lead or Contact, an Account and a Task per conversation with mapped fields, for Salesforce, HubSpot, Microsoft Dynamics 365 and Zoho CRM, plus Slack and Gmail for notifications and webhooks for anything else. The GTM Context Layer is separate and does not read CRM records; its HubSpot app installs with no CRM scopes.
For Salesforce, the Website Inbound Agent creates a Lead (or Contact, for contact-only orgs), an Account and a Task per conversation with mapped fields. Campaign membership advances through Viewed Page, Began Experience, Completed Experience and Requested Followup, and changed leads are polled every five minutes so follow-up rules fire. Sandbox orgs are supported for testing. Salespeak contracts are month-to-month and cancel anytime.
Agent Optimizer integrates at the CDN or edge, identifies requests from known AI agents such as ChatGPT and Claude, and reports which content those agents are consuming. Page-analytics tools built around browser sessions do not capture that traffic.
Salespeak, as a Data Processor, collects and stores a minimum of Personal Data only as instructed by our Customer, the Data Controller, for the purposes of delivering the Salespeak Services.
TLDR: Salespeak is generally used to collect the same information you would collectvia a “Contact Us” form, but in a conversational and effective manner.
Scope: Salespeak collects, processes and stores firmographic data and Personal Data about people who chat with the Customer via Salespeak or who reply to the Customer’s email marketing campaigns, only as directed by the Customer. Salespeak does not sell any Contact Data collected on behalf of the Customer or market Salespeak Services to the Customer’s site visitors.
*Salespeak will only use the IP address for data enrichment, i.e. to determine if it is associated with a business and then give you additional information re: that business such as industry and # of employees).
**Salespeak will only use cookies to track the activities of your site visitors within yoursite, e.g. whether they visited a particular product page or the pricing page before engaging with the messaging widget. Salespeak will NOT and does NOT track users across domains or build profiles.
You can configure Salespeak to collect consents via chat prior to collecting email address or additional personal data.Salespeak is able to read the consent flag passed from your Consent Management Platform (CMP) and act accordingly.
Per Article 32 of the GDPR and the requirements of the Standard Contractual Clauses, we have in place appropriate technical and organizational measures to keep your data secure. All data is securely stored in Amazon Web Services. Please visit our Security Page for additional information on how we keep your data secure.
We have in place the appropriate Data Processing Agreements (DPAs) with all vendors and sub-processors that process data on our behalf. Check out the Sub-processor section below for more information on how we vet and contract with our sub-processors.
We have processes in place to honor data subject requests. Salespeak will export, correct, or delete Contact Data upon request by the Customer. If we receive a request directly from a Data Subject, we will work with the Customer to honor the request.
Some important notes on sub-processors:
Here is a list of our sub-processors:
