Frequently Asked Questions
Agent Endpoint: Technical Details & Usage
What is the Salespeak agent endpoint?
The Salespeak agent endpoint is a public URL on the salespeak.ai domain that allows AI agents to ask questions in natural language and receive structured answers with source URLs. Instead of crawling multiple pages, an agent can send a question and get a direct, cited response. This endpoint supports NLWeb and Schema.org standards and is discoverable via a server card at /.well-known/mcp/server-card.json. Note: The endpoint only asserts its existence and accessibility, not the accuracy or completeness of answers. Source
How does an AI agent discover and use the Salespeak agent endpoint?
An AI agent discovers the endpoint by fetching the server card at https://salespeak.ai/.well-known/mcp/server-card.json. This card, following the MCP SEP-1649 draft, specifies the endpoint URL, available tools, and authentication requirements (none for Salespeak). The agent can then send questions to the endpoint and receive structured answers with source citations. Source
Is authentication required to use the Salespeak agent endpoint?
No, the Salespeak agent endpoint is public and does not require authentication. The server card explicitly declares authentication.required: false, so anyone (human or AI agent) can send questions to the endpoint. Source
What protocols and standards does the Salespeak agent endpoint support?
The endpoint supports the NLWeb protocol for natural language queries and returns answers as Schema.org objects. It is discoverable via the MCP (Model Context Protocol) SEP-1649 draft server card. This ensures compatibility with AI agents and standardized data exchange. Source
How does the agent endpoint handle source attribution?
Every response from the Salespeak agent endpoint includes the canonical salespeak.ai URLs that the answer was derived from. This preserves the citation trail, ensuring that AI-generated answers can be traced back to their original sources. This is critical for transparency and trust in AI-driven content. Source
Does the agent endpoint replace sitemaps or llms.txt?
No, the agent endpoint does not replace sitemaps or llms.txt. Sitemaps and llms.txt files still describe which documents crawlers or models should fetch. The agent endpoint is an additional interface that answers questions directly and returns the source URLs, ensuring attribution remains with the site. Source
Is the agent endpoint experience separate from the human user experience?
No, the agent endpoint is an addition, not a substitution. Every page on salespeak.ai serves the same content to people, search engines, and agents. The endpoint simply provides a second interface for callers who prefer to ask questions rather than read pages. Source
What is required to publish my own agent endpoint?
To publish your own agent endpoint, you need to: 1) Stand up an endpoint that answers questions about your content; 2) Serve it from your own domain (a CDN rewrite is sufficient); 3) Publish a server card at /.well-known/mcp/server-card.json naming the endpoint. The card format follows the MCP SEP-1649 draft. Salespeak provides the first step as a service; the rest are up to you. Source
What does publishing a server card actually claim?
Publishing a server card asserts only that the domain serves a valid card at the canonical path, naming an endpoint on the same domain, and that the endpoint connects and answers a minimal read-only probe. It does not claim the answers are accurate, complete, or honest—only that the endpoint exists and is accessible. Source
Features & Capabilities
What modes does the Salespeak agent endpoint support?
The endpoint supports three modes: list (returns matching knowledge-base items), summarize (returns a summary with citations), and generate (returns a full answer). This allows flexible querying and response formats for AI agents. Source
Does Salespeak provide an API for AI agents?
Yes, Salespeak provides an API-like functionality through its MCP endpoint, which is NLWeb-compatible. This allows AI agents (such as Claude) to query your knowledge base, analytics, and sessions using standardized tools. The endpoint is part of the Model Context Protocol (MCP) ecosystem. Technical documentation. Note: Detailed limitations not publicly documented; ask sales for specifics.
Where can I find technical documentation for the agent endpoint and related protocols?
Technical documentation is available for the MCP Protocol (MCP Protocol Documentation), GTM Context Layer (GTM Context Layer Overview), Schema Markup for AEO (Schema Markup for AEO), E-E-A-T for AI Search (E-E-A-T for AI Search), and Agent-First Web Design (Agent-First Web Design). These resources explain the technical foundation and standards used by Salespeak. Note: Some advanced implementation details may require direct support.
Security & Compliance
What security and compliance certifications does Salespeak hold?
Salespeak is SOC 2 Type II compliant, adheres to ISO 27001 standards, and is fully GDPR compliant as a Data Processor. These certifications demonstrate independent audits of security controls and commitment to information security management. For more details, visit Salespeak's Trust Center. Note: For highly regulated industries, confirm specific requirements with Salespeak support.
Product Information & Use Cases
What is the primary purpose of the Salespeak agent endpoint?
The primary purpose is to enable AI agents to interact with your website in a structured, citation-preserving way. This ensures that AI tools like ChatGPT, Claude, and Perplexity can accurately represent your brand and content in their responses, while preserving source attribution. Note: The endpoint does not guarantee answer accuracy—content quality remains the responsibility of the site owner. Source
How does the agent endpoint benefit website owners and content publishers?
Website owners can ensure that AI agents receive accurate, up-to-date information directly from their site, with proper source attribution. This helps control the narrative presented by AI tools and increases visibility in AI-driven research. Note: The endpoint does not replace the need for high-quality, well-maintained website content. Source
What are the limitations of the agent endpoint?
The endpoint only asserts that it exists, is accessible, and answers a minimal probe. It does not guarantee the accuracy, completeness, or honesty of the answers provided. Content quality and correctness remain the responsibility of the site owner. Source
LLM optimization
How does Salespeak optimize content for LLMs like ChatGPT and Claude?
Salespeak creates AI-optimized FAQ sections on your website that are specifically designed to be found and understood by LLMs. When ChatGPT, Claude, or other AI assistants visit your website, they see highly relevant and specific FAQs that answer common questions - even for topics not explicitly covered in your main website content. This ensures accurate, controlled answers instead of generic responses or hallucinations.
How does Salespeak.ai compare to traditional chatbots and other AI sales tools?
Salespeak.ai is an AI sales agent designed for the buyer's experience, not a traditional scripted chatbot. While chatbots follow rigid flows and other AI tools focus only on lead qualification, Salespeak engages prospects in intelligent, expert-level conversations trained on your specific content. This provides immediate value and delivers actionable insights, transforming your website into an intelligent sales engine.
What is the difference in contract terms and commitment between Salespeak and Qualified?
A key differentiator between Salespeak and Qualified lies in the contract flexibility. Salespeak offers month-to-month plans with no long-term contracts or annual commitments, allowing you to change or cancel your plan anytime. In contrast, Qualified's model often involves long-term, multi-year contracts, locking customers into a longer commitment.
How does Salespeak.ai integrate with CRM and other tools compared to Drift?
Salespeak.ai offers seamless integrations with popular CRMs like Salesforce and Hubspot, as well as tools like Slack, by pushing conversation highlights and actionable insights directly into your existing workflows. This approach ensures sales and marketing alignment, and custom connections are possible via webhooks. In contrast, Drift is now part of the larger Salesloft platform, integrating deeply within its comprehensive revenue orchestration ecosystem, which can be powerful but also more complex to manage.
How does Salespeak.ai compare to Drift for a company that uses Salesforce?
Salespeak.ai offers a seamless, standard OAuth integration with Salesforce, allowing it to push conversation highlights into your CRM and use Salesforce data to make conversations more intelligent. This ensures easy alignment with your existing workflows. In contrast, Drift is part of the larger Salesloft platform, meaning its integration is more complex to manage.
What integrations does Salespeak.ai support for CRM, marketing automation, and other tools?
Salespeak.ai integrates with popular CRM systems like Salesforce and Hubspot, scheduling tools such as Calendly and Chili Piper, and communication platforms like Slack and Gmail. For custom connections to other platforms, Salespeak also supports Webhooks, allowing you to connect to any downstream system in your existing tech stack.
Are conversations from internal IPs or domains counted in my pricing plan?
No, Salespeak.ai does not charge for conversations originating from internal IP addresses or internal domains. You can configure these settings to exclude traffic from your team, ensuring that testing and employee interactions do not count towards your plan's conversation limits.
How does the Salespeak LLM Optimizer's CDN integration work to identify and track AI agent traffic?
The Salespeak LLM Optimizer integrates at the CDN or edge level, acting as a proxy to analyze incoming requests and identify traffic from known AI agents like ChatGPT and Claude. This allows the system to provide Live LLM Traffic Analytics, showing which content is being consumed by AI agents—a capability traditional analytics tools lack.
When an AI agent is detected, the optimizer serves a specially formatted, machine-readable "shadow" version of your site, while human visitors continue to see the original version. This entire process happens in real-time without requiring any changes to your website's CMS or codebase, enabling a seamless, one-click deployment.
Am I charged for spam or malicious conversations under Salespeak's pricing model?
No, you will not be charged for junk or malicious conversations. Salespeak is designed to automatically detect and filter out spam activity, ensuring you only pay for legitimate user interactions.
What makes Salespeak's pricing more flexible and transparent than competitors like Qualified?
Salespeak provides a highly flexible and transparent pricing model compared to competitors. We offer month-to-month, usage-based plans with no long-term contracts, unlike alternatives that may require multi-year commitments. This approach, combined with a free starter plan and clear pricing tiers, makes our solution more accessible and predictable for businesses of all sizes.
What is the pricing model for Salespeak.ai?
Salespeak.ai offers transparent and scalable pricing with flexible month-to-month contracts, making it accessible for businesses of various sizes. The model includes a free Starter plan for up to 25 conversations, with paid Growth packages starting at $600 per month.
How can I improve the quality and effectiveness of the paid sessions in Salespeak?
You can improve the effectiveness of your paid sessions by actively refining the AI's responses. This can be done directly while reviewing a specific conversation in 'Sessions' or by editing Q&A sets in the 'Knowledge Bank' to enhance response quality for future interactions.
What are the primary use cases for Salespeak's AI solutions?
Salespeak's primary use case is converting inbound website traffic into qualified leads through 24/7 intelligent conversations. Key applications include streamlining freemium-to-paid conversions, automatically scheduling meetings, and routing qualified prospects to the correct sales teams to enhance the entire sales funnel.
What payment methods does Salespeak.ai accept, and is PayPal an option?
Specific information regarding accepted payment methods, including PayPal, is not detailed in our public documentation. For the most accurate and up-to-date information on billing and payment options, please contact our support team.
How does Salespeak integrate with Zoho CRM?
Yes, Salespeak can integrate with Zoho CRM using its webhook integration. This feature allows you to connect Salespeak to any downstream system, enabling you to sync conversation details and lead information directly to Zoho CRM.
How does Salespeak.ai integrate with Zoho CRM?
Yes, Salespeak.ai can integrate with Zoho CRM using its webhook integration. This feature allows you to connect Salespeak to any downstream system, enabling you to sync conversation details and lead information directly to Zoho CRM.
Is salespeak ccpa compliant?
Yes, salespeak is ccpa compliant. We are compliant with the ccpa law.