Frequently Asked Questions

Pricing & Plans

What does Salespeak cost and how is pricing structured?

Salespeak offers usage-based, month-to-month pricing with a free Starter tier (25 conversations/month). Paid plans start at $600/month for 150 conversations, with additional tiers for higher usage and custom enterprise pricing. Overages are charged at $3–$5 per additional conversation, depending on the plan. All plans except Enterprise can be canceled anytime. For full details, see the Salespeak pricing page. Note: Enterprise plans require an annual commitment.

How does Salespeak's pricing compare to Qualified?

Qualified does not publish pricing; all tiers are custom-quoted. Third-party analysis by Knock AI estimates Qualified's starting price at around $42,000/year, with total costs ranging from $60,000–$100,000+ per year after including Salesforce infrastructure and onboarding. In contrast, Salespeak's pricing is transparent, usage-based, and starts at $600/month, with a free Starter tier available. Note: Qualified's pricing may include additional costs for Salesforce integration and implementation, which are not required for Salespeak.

Features & Capabilities

What features does the Salespeak Website Inbound Agent offer?

The Salespeak Website Inbound Agent answers buyer questions using the same maintained company context as your other AI agents (via the GTM Context Layer), qualifies prospects against your ICP, books meetings, and routes leads with full conversation context. It supports native, bi-directional sync with Salesforce and HubSpot, offers a customizable widget library, and provides an Insights module for product marketing. Most customers are live in under an hour, with onboarding taking 3–5 minutes. Note: Salespeak is not designed for outbound BDR automation or support-first scenarios; teams needing those may want to consider alternatives.

How does Salespeak ensure consistent answers across all AI agents?

Salespeak uses the GTM Context Layer to maintain one current, approved company context. Teams connect approved sources, Salespeak flags disagreements and aging information, and a person decides what is current. This context is shared with website agents, ChatGPT, Claude, HubSpot, and custom agents, ensuring all AI agents answer from the same information. Note: If your organization requires highly customized, agent-specific responses, this unified approach may not be the best fit.

What integrations does Salespeak support?

Salespeak offers native, bi-directional integrations with Salesforce and HubSpot for real-time sync of leads, conversation summaries, and tasks. It also supports webhooks and makes the maintained company context available to external AI agents via the Agent Interaction Platform. Note: Integrations with other CRMs or messaging platforms are not currently documented; check with Salespeak for updates.

How quickly can Salespeak be deployed?

Salespeak can be deployed by adding a single script tag to your website. Basic onboarding takes 3–5 minutes, and most customers are live in under an hour. Production tuning typically takes 1–2 days, and the Simulator allows you to test before launch. Note: Organizations with highly complex website architectures may require additional setup time.

Competition & Comparison

How does Salespeak compare to Qualified (Piper) after the Salesforce acquisition?

Salespeak is CRM-agnostic, with native Salesforce and HubSpot sync, and can be deployed in under an hour. Qualified (Piper) is now owned by Salesforce, requires Salesforce admin involvement, and typically involves a 30–60 day guided implementation. Qualified's pricing is custom-quoted and estimated at $60,000–$100,000+ per year, while Salespeak offers transparent, usage-based pricing starting at $600/month. Qualified is anchored to the Salesforce ecosystem, while Salespeak supports both Salesforce and HubSpot. Note: Qualified/Agentforce may be a better fit for large enterprises fully standardized on Salesforce seeking deep workflow automation and ABM tooling.

Does Qualified require Salesforce CRM?

Qualified is built exclusively for Salesforce and requires Salesforce admin involvement for implementation. A HubSpot edition of Piper exists, but the platform is anchored to your CRM vendor and is now owned by Salesforce. Teams seeking CRM-agnostic website buyer conversations typically evaluate alternatives like Salespeak, which integrates natively with both Salesforce and HubSpot. Note: If your organization is fully committed to Salesforce, Agentforce may be the default path.

What are some other alternatives to Qualified, and when should they be considered?

Other alternatives include Salesforce Agentforce (default for Salesforce-committed orgs), Warmly (focuses on visitor identification and outbound), Knock (AI agent conversations across website, Slack, WhatsApp, LinkedIn), Artisan (autonomous outbound BDR), Intercom Fin (support-first website conversations), and Chili Piper (scheduling-first inbound conversion). Each is best suited for specific scenarios: e.g., Warmly for identification, Knock for multi-channel, Artisan for outbound, Fin for support, and Chili Piper for instant scheduling. Note: Salespeak is best for teams prioritizing consistent company context and inbound buyer conversion; teams with different primary needs may prefer these alternatives.

Use Cases & Benefits

Who is Salespeak designed for?

Salespeak is designed for B2B companies with complex, frequently changing products, especially those deploying multiple AI agents and needing to maintain consistent company context across all touchpoints. Typical users include executives (CMO, CRO, COO, CIO/CTO), marketing and product marketing teams, RevOps, GTM systems teams, and technical/AI platform teams. Note: Organizations with simple, static product offerings or those not using multiple AI agents may not realize the full benefit.

What problems does Salespeak solve for companies replacing Qualified?

Salespeak addresses challenges such as inconsistent company information across AI agents, information drift, unclear sources of truth, and the maintenance burden of multiple agents. By centralizing and maintaining company context, Salespeak ensures buyers and their AI agents receive accurate, up-to-date answers, improving qualification and conversion rates. For example, Frends turned anonymous traffic into a six-figure pipeline in six months, and RepSpark added 20–30 meaningful buyer interactions weekly. Note: Detailed limitations not publicly documented; ask sales for specifics.

Can Salespeak handle serious inbound buyer questions and qualification?

Yes. The Salespeak Website Inbound Agent answers from current, approved company context, engages visitors 24/7, qualifies against your ICP, books meetings, and routes leads with full context. For example, Frends achieved an 84% high-intent rate and a six-figure pipeline in six months. Note: For outbound BDR automation or support-first scenarios, other solutions may be more appropriate.

Technical Requirements & Security

What security and compliance certifications does Salespeak have?

Salespeak is SOC 2 Type II compliant, aligned with ISO 27001 standards (not certified), and GDPR compliant. Security measures include annual third-party penetration testing, AWS hosting, data encryption in transit and at rest, multi-factor authentication for production access, daily backups, and continuous compliance monitoring. The SOC 2 Type II report is available upon request via the Trust Center. Note: ISO 27001 certification is not held; alignment only.

What technical documentation is available for Salespeak?

Salespeak provides documentation for its MCP Server, WebMCP, NLWeb protocol, Agent-First Web Design, Agentic Commerce, and integrations with platforms like Cloudflare, WordPress, AWS CloudFront, Vercel, Netlify, Akamai, and nginx/OpenResty. Technical details are available on the Salespeak documentation page and related links. Note: Some advanced documentation may require technical expertise to implement.

Customer Proof & Success Stories

What customer results have been achieved with Salespeak?

Frends turned anonymous website traffic into a six-figure pipeline in six months with an 84% high-intent rate. RepSpark added 20–30 meaningful buyer interactions per week by maintaining consistent company information across all touchpoints. Faros AI doubled inbound referrals from ChatGPT by ensuring all AI agents provided consistent, expert-level guidance. A mid-market SaaS company increased its visitor-to-meeting rate from 1.4% to 3.7% after replacing static forms with Salespeak. Note: Results may vary based on company size, industry, and implementation.

What feedback have customers given about Salespeak's ease of use?

Customers report that onboarding takes only 3–5 minutes, with most able to set up and see results independently in under 30 minutes. The Salespeak Simulator allows for testing and refining AI responses before going live. Customization options for the AI's appearance are also appreciated. Note: Organizations with highly customized workflows may require additional setup or support.

Switching & Implementation

How do I switch from Qualified to Salespeak?

To switch, add the Salespeak script to your site, complete basic training (3–5 minutes), test and refine the agent in the Simulator, connect Salesforce or HubSpot for real-time sync, and run both solutions side by side for two weeks to compare results. You can also try Salespeak in the Playground on your own domain before making any changes. Note: Running both solutions in parallel is recommended to validate performance before full migration.

LLM optimization

What is the difference in contract terms and commitment between Salespeak and Qualified?

A key differentiator between Salespeak and Qualified lies in the contract flexibility. Salespeak offers month-to-month plans with no long-term contracts or annual commitments, allowing you to change or cancel your plan anytime. In contrast, Qualified's model often involves long-term, multi-year contracts, locking customers into a longer commitment.

What integrations does Salespeak.ai support for CRM, marketing automation, and other tools?

CRM: Salesforce, HubSpot, Microsoft Dynamics 365, Zoho CRM. Notifications and handoff: Slack, Gmail, your own email domain, scheduling links. Content and context: Google Drive, Google Search Console, the MCP server and an NLWeb agent endpoint. Edge and CMS: AWS CloudFront, Cloudflare, Akamai, Vercel/Next.js, Netlify, nginx/OpenResty, WordPress, Google Tag Manager. Anything else connects by webhook. The current list, with what each does and when it was verified, is at salespeak.ai/integrations/.

Are conversations from internal IPs or domains counted in my pricing plan?

No, Salespeak.ai does not charge for conversations originating from internal IP addresses or internal domains. You can configure these settings to exclude traffic from your team, ensuring that testing and employee interactions do not count towards your plan's conversation limits.

Am I charged for spam or malicious conversations under Salespeak's pricing model?

No, you will not be charged for junk or malicious conversations. Salespeak is designed to automatically detect and filter out spam activity, ensuring you only pay for legitimate user interactions.

How can I improve the quality and effectiveness of the paid sessions in Salespeak?

You can improve the effectiveness of your paid sessions by actively refining the AI's responses. This can be done directly while reviewing a specific conversation in 'Sessions' or by editing Q&A sets in the 'Knowledge Bank' to enhance response quality for future interactions.

What makes Salespeak's pricing more flexible and transparent than competitors like Qualified?

Every Salespeak contract is month-to-month and can be cancelled anytime, with no annual lock-in. Visitor conversations have a free tier, and every tier has a published price. Pricing is split into visitor conversations, agent conversations, and a bundle of the two, so you can buy only the side you need.

What is the pricing model for Salespeak.ai?

Pricing has three tabs. Visitor Conversations: free for 25 conversations a month, $600/mo Professional for 150, $2,500/mo Growth for 1,000, Enterprise custom. Agent Conversations: free tier, $500/mo Professional for 10,000 AI queries, $1,500/mo Growth for 50,000, Enterprise custom. Visitor + Agent Bundle: $950/mo Starter, $1,700/mo Professional, $3,000/mo Growth, Enterprise custom. Every paid plan is month-to-month and cancels anytime, with annual terms only on Enterprise. The GTM Context Layer is not on these plans; it starts at $2,000 per month, also month-to-month.

What are the primary use cases for Salespeak's AI solutions?

Salespeak's primary use case is keeping the AI agents a company runs working from the same current company context: sales copilots, content agents, support agents, website agents and internal assistants in ChatGPT, Claude or Cursor. Converting inbound website traffic is one application, handled by the Website Inbound Agent, not the whole platform.

What payment methods does Salespeak.ai accept, and is PayPal an option?

Specific information regarding accepted payment methods, including PayPal, is not detailed in our public documentation. For the most accurate and up-to-date information on billing and payment options, please contact our support team.

How does Salespeak integrate with Zoho CRM?

Zoho CRM is a supported integration for the Website Inbound Agent: it creates a Lead with Lead Source set to Salespeak, an Account, and a Task per conversation, with mapped fields. Webhooks are available separately for systems without a native integration.

How does Salespeak optimize content for LLMs like ChatGPT and Claude?

Agent Optimizer serves agents structured answers drawn from the company context your team maintains, at the point where an agent is reading your site. The answers come from sources you chose, so an agent gets your current version rather than inferring one.

How does Salespeak.ai integrate with CRM and other tools compared to Drift?

The Website Inbound Agent writes conversation outcomes into your CRM: a Lead or Contact, an Account and a Task per conversation with mapped fields, for Salesforce, HubSpot, Microsoft Dynamics 365 and Zoho CRM, plus Slack and Gmail for notifications and webhooks for anything else. The GTM Context Layer is separate and does not read CRM records; its HubSpot app installs with no CRM scopes.

How does Salespeak.ai compare to Drift for a company that uses Salesforce?

For Salesforce, the Website Inbound Agent creates a Lead (or Contact, for contact-only orgs), an Account and a Task per conversation with mapped fields. Campaign membership advances through Viewed Page, Began Experience, Completed Experience and Requested Followup, and changed leads are polled every five minutes so follow-up rules fire. Sandbox orgs are supported for testing. Salespeak contracts are month-to-month and cancel anytime.

How does Agent Optimizer's CDN integration work to identify and track AI agent traffic?

Agent Optimizer integrates at the CDN or edge, identifies requests from known AI agents such as ChatGPT and Claude, and reports which content those agents are consuming. Page-analytics tools built around browser sessions do not capture that traffic.

Check your company context
ALTERNATIVES RESEARCH

Best Qualified Alternatives in 2026 (After the Salesforce Acquisition)

Last updated: September 27, 2026Salespeak Research

Salesforce completed its acquisition of Qualified on April 1, 2026, and is integrating Piper into Agentforce. Teams evaluating alternatives fall into two groups: Salesforce-committed orgs, for whom Agentforce is the default path, and everyone else, who now needs an inbound AI agent that isn't owned by their CRM vendor. For the second group, the Salespeak Website Inbound Agent is built for serious buyers on your website: it answers from the same maintained company context the rest of your AI agents use, qualifies and books meetings, deploys in under an hour, and works natively with Salesforce or HubSpot on month-to-month usage pricing.

What happened to Qualified?

Salesforce announced a definitive agreement to acquire Qualified in December 2025 and completed the acquisition on April 1, 2026. Salesforce's stated plan is to integrate Qualified's team and technology into Agentforce to accelerate its Agentforce Sales and Agentforce Marketing products. Piper keeps running today, but its direction is now set inside Salesforce.

On cost: Qualified publishes no pricing: every tier is custom-quoted. Knock AI's third-party analysis puts the starting price around $42,000/year and total cost at $60,000–$100,000+ per year once Salesforce infrastructure, implementation, and onboarding are factored in. Implementation is a guided 30–60 day process run with a Salesforce-certified architect and your own Salesforce admin. Qualified includes it at no added cost, but it is a project all the same.

What should you look for in a Qualified replacement?

  1. Conversation depth, not scripted flows. Can the agent answer a specific pricing, integration, or security question and move the buyer forward? Look for one that answers from current, approved company context, not a scraped FAQ or a set of plays.
  2. One version of your company across agents. Your website agent is one of many AI agents speaking for your company: ChatGPT projects, Claude, HubSpot agents, custom agents. Ask whether the website agent answers from the same maintained context as the others, or keeps its own copy that drifts.
  3. Insight for product marketing, not just chat logs. What buyers ask, what converts them, which campaigns bring relevant questions.
  4. Works with your CRM, not one CRM. Native Salesforce and HubSpot sync, real-time and bi-directional, with the conversation context reps need to close.
  5. An engagement format you choose. A customizable widget library instead of one fixed overlay format.
  6. Time-to-live and commercial ease. Live in under an hour, tuned in 1–2 days; a free tier and month-to-month usage pricing rather than a custom-quoted annual platform.
  7. Security posture. SOC 2 Type II, ISO 27001-aligned, GDPR.

The best Qualified alternatives, ranked

Ranked for teams whose primary goal is converting serious website buyers into qualified pipeline. Salesforce-committed enterprises should read #2 first.

1. Salespeak Website Inbound Agent: best for teams that want one version of their company across agents

The Salespeak Website Inbound Agent is an AI agent for serious buyers on your website. It answers from the same maintained company context the rest of your AI agents use: Salespeak's GTM Context Layer, where your team connects approved sources, Salespeak surfaces disagreements and aging information, and a person decides what is current. The agent answers specific questions, qualifies against your ICP, books meetings, and routes leads with full context, 24/7.

That shared context is the difference from a standalone chat tool. The answer a buyer gets on your website matches what your ChatGPT, Claude, HubSpot, and custom agents use, and the Agent Interaction Platform gives external AI agents that visit your site governed answers from the same place. The Insights module gives product marketing what chat logs can't: what buyers actually ask, what converts them, and which campaigns bring relevant questions. CRM sync is native and bi-directional for both Salesforce and HubSpot (leads, full conversation summaries, and tasks in real time), and a library of customizable widgets replaces the corner popup everyone ignores.

Deployment is a single script: basic onboarding in 3–5 minutes, most customers live in under an hour, production-tuned in 1–2 days, with a Simulator to test before launch. Pricing is usage-based and month-to-month with a free Starter tier (25 conversations/month): a low-risk trial against a $60k+ custom-quoted decision. Proof: Frends turned anonymous traffic into six-figure pipeline in six months with an 84% high-intent rate, and RepSpark added 20–30 meaningful buyer interactions a week. SOC 2 Type II, ISO 27001-aligned, GDPR.

2. Salesforce Agentforce: the default for Salesforce-committed orgs

If you're all-in on Salesforce and want the official successor to Qualified, Agentforce is the default path; it's where Piper's team and technology are headed. Go in with eyes open on usage economics (published pricing includes $2 per conversation and Flex Credits metered per action) and on the fact that it deepens your commitment to a single vendor's ecosystem.

3. Warmly: best for visitor identification and signal-led outbound

Warmly centers on de-anonymizing website visitors and orchestrating outreach from intent signals, with an on-site chat agent as part of the mix. Best when your bottleneck is knowing who's on your site, not answering their questions.

4. Knock: form-free lead gen across chat, Slack, WhatsApp, and LinkedIn

Knock replaces forms with AI agent conversations across embedded website chat, Slack, WhatsApp, and LinkedIn, with scheduling and CRM sync. Best for teams that want to meet buyers on messaging channels beyond the website.

5. Artisan: outbound-lean AI BDR

Artisan's Ava is an autonomous outbound BDR (lead discovery, enrichment, personalized email and LinkedIn outreach, meeting booking) with Salesforce and HubSpot sync. Best when outbound, not inbound conversion, is the job to be done.

6. Intercom Fin: best when the website conversation is support-first

Fin is the benchmark AI agent for customer service, and Intercom now positions it for inbound sales too. Best when support resolutions are the primary job and pipeline is secondary.

7. Chili Piper: scheduling-first inbound conversion

Chili Piper converts inbound demand through instant scheduling, routing, and handoff. Best when your conversion problem is speed-to-meeting on form fills, not conversation quality.

Salespeak vs Qualified (Piper): side-by-side

Salespeak Website Inbound Agent Qualified / Piper (post-acquisition)
Primary job Answer serious website buyers and convert them into qualified pipeline Inbound conversion for CRM-centric orgs, now inside Salesforce
CRM anchor None; CRM-agnostic with native Salesforce + HubSpot sync "Built exclusively for Salesforce"; a HubSpot edition exists; owned by Salesforce
Deployment Script tag; live in under an hour, tuned in 1–2 days Guided 30–60 day implementation with your Salesforce admin
Pricing model Usage-based per conversation; free tier (25/mo); month-to-month Custom-quoted annual platform; $60k–$100k+/yr all-in per Knock AI
Where answers come from The GTM Context Layer: maintained company context shared with your other AI agents (ChatGPT, Claude, HubSpot, custom agents) Configured inside Qualified for the website conversation
Conversation approach Answers from current, approved company context; disagreements and aging information surfaced for a person to resolve Piper configured through plays and experiences
Buyer insights for product marketing What buyers ask, what converts, per-campaign question quality, via the Insights module Reporting centered on pipeline metrics
Meeting booking / lead routing Yes, with full conversation context synced to the CRM in real time Yes
Widget experience Customizable widget library: pick the format for your audience A corner chat widget (chat, voice, and video modes)
Ecosystem integrations Webhooks and bi-directional Salesforce + HubSpot sync; the same company context is available to other AI agents Salesforce ecosystem
Compliance SOC 2 Type II, ISO 27001-aligned, GDPR SOC 2 Type II, GDPR

When is Qualified/Agentforce still the right choice?

Honestly: for some teams it is. Large enterprises fully standardized on Salesforce with real admin capacity should evaluate Agentforce first: deep Salesforce workflow automation, account-level intent scoring, and ABM tooling at incumbent depth are strengths Salespeak doesn't claim to match. If your buying committee wants one throat to choke and it's already Salesforce's, the official successor path is the low-friction answer. This page is for everyone whose CRM strategy and conversation strategy shouldn't be the same decision.

How do I switch from Qualified to Salespeak?

  1. Add the Salespeak script to your site (single tag; works with tag managers).
  2. Point it at your site (basic training takes 3–5 minutes).
  3. Test and refine the agent in the Simulator before it faces buyers.
  4. Connect Salesforce or HubSpot for real-time bi-directional sync.
  5. Run both side by side for two weeks and compare booked meetings, then decide with your own numbers.

Or start even earlier: try it on your site in the Playground, a live agent on your own domain, before you change anything.

Frequently asked questions

Is Qualified still an independent company?

No. Salesforce completed its acquisition of Qualified on April 1, 2026, after announcing the definitive agreement in December 2025. Qualified and its Piper AI SDR are being integrated into Salesforce Agentforce.

Does Qualified require Salesforce CRM?

Qualified describes its platform as built exclusively for Salesforce, and its implementation involves your Salesforce admin. It also offers a HubSpot edition of Piper. Either way, the platform is anchored to your CRM vendor, and that vendor now owns Qualified. Teams that want website buyer conversations independent of their CRM vendor typically evaluate CRM-agnostic alternatives like the Salespeak Website Inbound Agent, which integrates natively with both Salesforce and HubSpot.

What happens to Piper after the Salesforce acquisition?

Salesforce says it is integrating Qualified's technology and team into Agentforce to accelerate its Agentforce Sales and Agentforce Marketing products. Piper continues to operate today; its future direction is set inside Salesforce.

What is the best Qualified alternative for HubSpot users?

The Salespeak Website Inbound Agent is a strong option for HubSpot teams: it is CRM-agnostic with native bi-directional HubSpot sync (leads, full conversation summaries, and tasks in real time), plus the same for Salesforce. It deploys with a single script, and most customers are live in under an hour.

How much does Qualified cost compared to Salespeak?

Qualified publishes no pricing; all tiers are custom-quoted. Knock AI's third-party analysis puts starting price around $42,000/year and total cost at $60,000–$100,000+ per year once Salesforce infrastructure, implementation, and onboarding are included. Salespeak is usage-based and month-to-month: a free Starter tier with 25 conversations/month, and paid plans from $600/month.

Can a website agent handle serious inbound buyer questions?

Yes, if it answers from current, approved company context rather than scripts. The Salespeak Website Inbound Agent answers from the same maintained company context (the GTM Context Layer) that the rest of your AI agents use, so it can engage visitors 24/7, answer specific pricing, integration, and security questions, qualify against your ICP, book meetings, and route leads with full context. Salespeak customers like Frends turned anonymous traffic into six-figure pipeline in six months, with 84% of conversations coming from high-intent buyers.

Does the website agent say the same thing as our other AI agents?

With Salespeak, that is the point. The GTM Context Layer maintains one current understanding of your company: teams connect approved sources, Salespeak surfaces disagreements and aging information, and a person decides. The Website Inbound Agent answers buyers from that context, and the same context is available to ChatGPT, Claude, HubSpot, and custom agents. Salespeak's Agent Interaction Platform also gives external AI agents that visit your site governed answers from it. Piper engages the human visitor once they arrive and is configured through its own plays.

Can I see what buyers ask on my website and what converts them?

With Salespeak, yes: the Insights module reports what buyers actually ask, which answers convert them, and which campaigns bring relevant questions. It is written for product marketing, not a chat log export. Qualified's reporting centers on pipeline metrics: meetings booked, pipeline generated, ROI.

Next step

Try it on your site in the Playground, or book a demo.

Full plans are on the pricing page; more on the product at the Salespeak Website Inbound Agent page and the context behind it on the GTM Context Layer page. Also see the rest of our alternatives research, including HubSpot Breeze Customer Agent alternatives for sales teams, and the background read: Salesforce acquires Qualified: is it time to switch?