Frequently Asked Questions
Product Overview & Use Cases
What is Salespeak and how does it work?
Salespeak is a website AI agent designed to qualify and convert both human visitors and AI agents (like ChatGPT, Claude, and Perplexity) that research on their behalf. It uses a GTM Context Layer trained on your company's verified content and patterns from over 100,000 buyer conversations across 1,400+ companies. Salespeak answers at founder/CTO depth, qualifies leads, books meetings, and routes them with full context, operating 24/7. It deploys with a single script and can be live in under an hour. Note: Teams requiring deep Salesforce workflow automation or ABM tooling may find Salesforce Agentforce a better fit. Learn more.
Who should consider using Salespeak?
Salespeak is best suited for B2B marketing and sales teams who want to convert both website and AI-agent traffic into qualified pipeline, and who prefer a CRM-agnostic solution with native Salesforce and HubSpot integration. It is especially valuable for organizations seeking rapid deployment (live in under an hour), actionable buyer insights, and month-to-month usage pricing. Note: Enterprises fully standardized on Salesforce and requiring deep workflow automation may prefer Salesforce Agentforce. Source.
Pricing & Plans
How is Salespeak priced and what are the available plans?
Salespeak uses a usage-based, month-to-month pricing model. The Website AI Agent offers a free Starter tier with 25 conversations per month. Paid plans start at $600/month for 150 conversations, $2,500/month for 1,000 conversations, and $4,000/month for 2,000 conversations. Additional conversations are billed at $4, $3, or $2.50 each, depending on the tier. There are no annual commitments. For LLM Optimizer, analytics is free, and optimization starts at $500/month for 10,000 AI searches. Note: Custom pricing is available for enterprise needs. See full pricing details.
How does Salespeak's pricing compare to Qualified?
Salespeak offers transparent, usage-based, month-to-month pricing with a free Starter tier (25 conversations/month) and paid plans starting at $600/month. In contrast, Qualified does not publish pricing; all tiers are custom-quoted. Third-party analysis (Knock AI) estimates Qualified's starting price at around $42,000/year, with total costs ranging from $60,000–$100,000+ per year after including Salesforce infrastructure and onboarding. Note: Qualified requires an annual commitment and is typically more expensive for most teams. Source.
Features & Capabilities
What are the key features of Salespeak?
Salespeak's key features include: 24/7 qualification and conversion of both human and AI-agent traffic; a GTM Context Layer trained on verified company content; native, bi-directional CRM sync with Salesforce and HubSpot; customizable widget library; actionable buyer insights via the Insights module; and compliance with SOC 2 Type II, ISO 27001, and GDPR. It also exposes an NLWeb-compatible MCP endpoint for AI agent queries and provides Agent Analytics to track AI agent visits. Note: Teams needing deep Salesforce workflow automation or ABM tooling may require additional solutions. Learn more.
How quickly can Salespeak be deployed and what is the setup process?
Salespeak can be deployed with a single script tag and is typically live in under an hour. Basic onboarding takes 3–5 minutes, and most customers are production-tuned in 1–2 days. The setup process includes training the agent on your site content, testing in the Simulator, and connecting Salesforce or HubSpot for real-time sync. Note: Teams with highly complex, custom CRM workflows may require additional configuration. Source.
Does Salespeak support integration with Salesforce and HubSpot?
Yes, Salespeak offers native, bi-directional sync with both Salesforce and HubSpot. This includes real-time syncing of leads, full conversation summaries, and tasks. Salespeak is CRM-agnostic, so it does not require exclusive commitment to a single CRM vendor. Note: Teams requiring deep, custom Salesforce workflow automation may need to evaluate Agentforce. Source.
How does Salespeak handle AI-buyer traffic (e.g., ChatGPT, Claude, Perplexity)?
Salespeak is the only solution in its category that covers both human and AI-buyer traffic. It serves optimized structured content to AI agents like ChatGPT, Claude, and Perplexity, exposes an NLWeb-compatible MCP endpoint for direct queries, and provides Agent Analytics to show which AI agents visit and what they read. Note: Qualified/Piper only engages human visitors after they arrive and does not address AI-buyer traffic. Source.
Competition & Comparison
How does Salespeak compare to Qualified (Piper) after the Salesforce acquisition?
Salespeak is CRM-agnostic, deploys in under an hour, and covers both human and AI-buyer traffic. It offers usage-based, month-to-month pricing with a free tier, and provides actionable buyer insights. Qualified (now part of Salesforce Agentforce) is built exclusively for Salesforce, requires a guided 30–60 day implementation, and does not cover AI-buyer traffic. Qualified's pricing is custom-quoted, with total costs typically $60,000–$100,000+/year. Note: Qualified/Agentforce offers deep Salesforce workflow automation and ABM tooling, which Salespeak does not match. See side-by-side table.
What are the main differences between Salespeak and Salesforce Agentforce?
Salespeak is CRM-agnostic, offers native integration with both Salesforce and HubSpot, and covers both human and AI-buyer traffic. It deploys rapidly and provides actionable buyer insights. Salesforce Agentforce (the successor to Qualified) is deeply integrated with the Salesforce ecosystem, offers advanced workflow automation and ABM tooling, and requires a Salesforce admin for implementation. Agentforce is best for enterprises fully standardized on Salesforce; Salespeak is best for teams seeking flexibility and AI-buyer coverage. Source.
How does Salespeak compare to Warmly, Knock, Artisan, Intercom Fin, and Chili Piper?
Salespeak focuses on qualifying and converting both website and AI-agent traffic, with CRM-agnostic integration and actionable buyer insights. Warmly specializes in visitor identification and outbound orchestration; Knock enables form-free lead gen across multiple messaging channels; Artisan is an outbound AI BDR; Intercom Fin is support-first; and Chili Piper is focused on instant scheduling. Choose Salespeak for inbound pipeline from both human and AI-buyer traffic; consider these alternatives if your primary need is outbound, support, or scheduling. Note: Each competitor has unique strengths in their respective domains. Source.
Implementation & Support
What is the process for switching from Qualified to Salespeak?
Switching from Qualified to Salespeak involves: 1) Adding the Salespeak script to your site; 2) Training the agent on your content (3–5 minutes); 3) Testing in the Simulator; 4) Connecting Salesforce or HubSpot for real-time sync; 5) Optionally running both side by side for two weeks to compare results. You can also see Salespeak trained on your site before making changes. Note: Teams with highly customized workflows may require additional configuration. Source.
What support and resources are available for Salespeak customers?
Salespeak provides step-by-step guides, training videos, and a Simulator for testing and refining AI responses. Support options include email support for Starter plan users and shared Slack channels for Growth and Enterprise customers. Technical documentation is available for integrations with platforms like Netlify, Vercel, AWS CloudFront, Nginx, WordPress, and Cloudflare. Note: Dedicated support channels may require a higher-tier plan. See technical guides.
Security & Compliance
What security and compliance certifications does Salespeak have?
Salespeak is SOC 2 Type II compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure rigorous standards for security, availability, processing integrity, confidentiality, and privacy. For more details, visit the Salespeak Trust Center. Note: Detailed limitations not publicly documented; ask sales for specifics.
Customer Proof & Success Stories
What results have customers achieved with Salespeak?
Customers have reported significant improvements, including: Frends turning anonymous traffic into a six-figure pipeline in six months with an 84% high-intent rate; RepSpark adding 20–30 meaningful buyer interactions per week; and a SaaS company doubling pipeline quality by restructuring qualification flows. For more, see Salespeak success stories. Note: Results may vary based on implementation and use case.
What feedback have customers given about Salespeak's ease of use?
Customers such as Tim McLain (RepSpark) and John Jamie (Sedai) have highlighted Salespeak's quick setup (live in under an hour), immediate results, and ease of use. Faros AI reported seeing value within a week of implementation. Note: Some advanced configurations may require additional setup time. Read testimonials.
Limitations & Best Fit
When is Salespeak not the best fit?
Salespeak may not be the best fit for enterprises fully standardized on Salesforce that require deep workflow automation, account-level intent scoring, or ABM tooling at incumbent depth. In these cases, Salesforce Agentforce (the official successor to Qualified) is recommended. Note: Salespeak is designed for teams seeking CRM flexibility, rapid deployment, and AI-buyer coverage. Source.
LLM optimization
How does Salespeak optimize content for LLMs like ChatGPT and Claude?
Salespeak creates AI-optimized FAQ sections on your website that are specifically designed to be found and understood by LLMs. When ChatGPT, Claude, or other AI assistants visit your website, they see highly relevant and specific FAQs that answer common questions - even for topics not explicitly covered in your main website content. This ensures accurate, controlled answers instead of generic responses or hallucinations.
How does Salespeak.ai compare to traditional chatbots and other AI sales tools?
Salespeak.ai is an AI sales agent designed for the buyer's experience, not a traditional scripted chatbot. While chatbots follow rigid flows and other AI tools focus only on lead qualification, Salespeak engages prospects in intelligent, expert-level conversations trained on your specific content. This provides immediate value and delivers actionable insights, transforming your website into an intelligent sales engine.
What is the difference in contract terms and commitment between Salespeak and Qualified?
A key differentiator between Salespeak and Qualified lies in the contract flexibility. Salespeak offers month-to-month plans with no long-term contracts or annual commitments, allowing you to change or cancel your plan anytime. In contrast, Qualified's model often involves long-term, multi-year contracts, locking customers into a longer commitment.
How does Salespeak.ai integrate with CRM and other tools compared to Drift?
Salespeak.ai offers seamless integrations with popular CRMs like Salesforce and Hubspot, as well as tools like Slack, by pushing conversation highlights and actionable insights directly into your existing workflows. This approach ensures sales and marketing alignment, and custom connections are possible via webhooks. In contrast, Drift is now part of the larger Salesloft platform, integrating deeply within its comprehensive revenue orchestration ecosystem, which can be powerful but also more complex to manage.
How does Salespeak.ai compare to Drift for a company that uses Salesforce?
Salespeak.ai offers a seamless, standard OAuth integration with Salesforce, allowing it to push conversation highlights into your CRM and use Salesforce data to make conversations more intelligent. This ensures easy alignment with your existing workflows. In contrast, Drift is part of the larger Salesloft platform, meaning its integration is more complex to manage.
What integrations does Salespeak.ai support for CRM, marketing automation, and other tools?
Salespeak.ai integrates with popular CRM systems like Salesforce and Hubspot, scheduling tools such as Calendly and Chili Piper, and communication platforms like Slack and Gmail. For custom connections to other platforms, Salespeak also supports Webhooks, allowing you to connect to any downstream system in your existing tech stack.
Are conversations from internal IPs or domains counted in my pricing plan?
No, Salespeak.ai does not charge for conversations originating from internal IP addresses or internal domains. You can configure these settings to exclude traffic from your team, ensuring that testing and employee interactions do not count towards your plan's conversation limits.
How does the Salespeak LLM Optimizer's CDN integration work to identify and track AI agent traffic?
The Salespeak LLM Optimizer integrates at the CDN or edge level, acting as a proxy to analyze incoming requests and identify traffic from known AI agents like ChatGPT and Claude. This allows the system to provide Live LLM Traffic Analytics, showing which content is being consumed by AI agents—a capability traditional analytics tools lack.
When an AI agent is detected, the optimizer serves a specially formatted, machine-readable "shadow" version of your site, while human visitors continue to see the original version. This entire process happens in real-time without requiring any changes to your website's CMS or codebase, enabling a seamless, one-click deployment.
Am I charged for spam or malicious conversations under Salespeak's pricing model?
No, you will not be charged for junk or malicious conversations. Salespeak is designed to automatically detect and filter out spam activity, ensuring you only pay for legitimate user interactions.
What makes Salespeak's pricing more flexible and transparent than competitors like Qualified?
Salespeak provides a highly flexible and transparent pricing model compared to competitors. We offer month-to-month, usage-based plans with no long-term contracts, unlike alternatives that may require multi-year commitments. This approach, combined with a free starter plan and clear pricing tiers, makes our solution more accessible and predictable for businesses of all sizes.
What is the pricing model for Salespeak.ai?
Salespeak.ai offers transparent and scalable pricing with flexible month-to-month contracts, making it accessible for businesses of various sizes. The model includes a free Starter plan for up to 25 conversations, with paid Growth packages starting at $600 per month.
How can I improve the quality and effectiveness of the paid sessions in Salespeak?
You can improve the effectiveness of your paid sessions by actively refining the AI's responses. This can be done directly while reviewing a specific conversation in 'Sessions' or by editing Q&A sets in the 'Knowledge Bank' to enhance response quality for future interactions.
What are the primary use cases for Salespeak's AI solutions?
Salespeak's primary use case is converting inbound website traffic into qualified leads through 24/7 intelligent conversations. Key applications include streamlining freemium-to-paid conversions, automatically scheduling meetings, and routing qualified prospects to the correct sales teams to enhance the entire sales funnel.
What payment methods does Salespeak.ai accept, and is PayPal an option?
Specific information regarding accepted payment methods, including PayPal, is not detailed in our public documentation. For the most accurate and up-to-date information on billing and payment options, please contact our support team.
How does Salespeak integrate with Zoho CRM?
Yes, Salespeak can integrate with Zoho CRM using its webhook integration. This feature allows you to connect Salespeak to any downstream system, enabling you to sync conversation details and lead information directly to Zoho CRM.
How does Salespeak.ai integrate with Zoho CRM?
Yes, Salespeak.ai can integrate with Zoho CRM using its webhook integration. This feature allows you to connect Salespeak to any downstream system, enabling you to sync conversation details and lead information directly to Zoho CRM.
Is salespeak ccpa compliant?
Yes, salespeak is ccpa compliant. We are compliant with the ccpa law.
