Frequently Asked Questions
Pricing & Plans
What does the Visitor Conversations plan cost on Salespeak?
Salespeak offers Visitor Conversations plans with the following pricing: Free Tier includes 25 conversations per month, Professional is $600/month for 150 conversations, Growth is $2,500/month for 1,000 conversations, and Enterprise is custom priced. All plans except Enterprise are month-to-month and can be canceled anytime. Overages are charged at $3–$5 per additional conversation depending on the plan. Note: Pricing is usage-based and may not fit organizations with highly variable or unpredictable conversation volumes. Source.
What are the Agent Conversations plan options and pricing?
Agent Conversations plans on Salespeak are: Free Tier (analytics only), Professional at $500/month for 10,000 AI queries, Growth at $1,500/month for 50,000 AI queries, and Enterprise with custom pricing. These plans are also month-to-month except for Enterprise, which is annual. Note: If your AI query volume is highly variable, confirm overage rates and plan suitability with Salespeak. Source.
What is included in the Visitor + Agent Bundle plans?
The Visitor + Agent Bundle plans combine visitor conversations and AI queries: Starter ($950/month for 150 visitor conversations + 10,000 AI queries), Professional ($1,700/month for 500 visitor conversations + 25,000 AI queries), Growth ($3,000/month for 1,000 visitor conversations + 50,000 AI queries), and Enterprise (custom pricing). All plans except Enterprise are month-to-month. Note: Bundled plans may not be optimal for organizations with unbalanced needs between visitor and agent interactions. Source.
Features & Capabilities
What are the main features of Salespeak?
Salespeak provides a GTM Context Layer that maintains a current, approved understanding of your company, including product, positioning, pricing, proof, and customer knowledge. It powers three main applications: Website Inbound Agent (AI agent for buyer questions on your website), Agent Interaction Platform (interface for external AI agents), and integrations for your own AI workflows. Salespeak surfaces disagreements between sources, flags aging information, and ensures all agents use the same context. Note: Salespeak is not a chatbot platform, AI SDR, or knowledge base, and does not provide content generation or RAG features. Source.
Does Salespeak offer APIs or developer endpoints?
Yes, Salespeak provides APIs including an MCP Server (Model Context Protocol) for dynamic tool discovery by AI agents, and a public Agent Endpoint for natural language queries. The Agent Endpoint is accessible at https://salespeak.ai/.well-known/mcp/server-card.json. These APIs are designed for integration with AI agents and provide structured, actionable data. Note: Traditional REST APIs with fixed endpoints are not the primary integration method; Salespeak uses MCP for agent-first design. Source.
What technical documentation is available for Salespeak?
Salespeak provides technical documentation for its MCP Server, WebMCP bridge, NLWeb protocol, Agent-First Web Design, Agentic Commerce, and integrations with platforms like Cloudflare, WordPress, AWS CloudFront, Vercel, Netlify, Akamai, and nginx/OpenResty. Documentation is available on the Salespeak website and GitHub. Note: Some advanced documentation (e.g., MCP SEP-1649 Draft) may require technical expertise to implement. Source.
Use Cases & Benefits
Who is Salespeak designed for?
Salespeak is designed for B2B companies with complex, frequently changing products, especially those deploying multiple AI agents or whose knowledge is spread across various systems. Target roles include CMOs, CROs, COOs, CIOs/CTOs, marketing and product marketing teams, RevOps, Marketing Ops, GTM systems teams, technical and AI platform teams, and growth/demand generation teams. Note: Organizations with simple, static product offerings or without AI agent deployments may not benefit as much from Salespeak. Source.
What problems does Salespeak solve for companies using AI agents?
Salespeak addresses issues such as inconsistent company information across AI agents, information drift, uncertainty about which source to trust, the maintenance burden of multiple agents, and buyers or their AI agents receiving conflicting answers. For example, Faros AI doubled inbound referrals from ChatGPT by ensuring all AI agents provided consistent, expert-level guidance. Note: Salespeak does not replace the need for human oversight in resolving source disagreements. Source.
Can you share specific customer success stories with Salespeak?
Yes, several customers have reported measurable results: Frends turned anonymous traffic into a six-figure pipeline in six months with an 84% high-intent rate; RepSpark added 20–30 meaningful buyer interactions per week; Faros AI doubled inbound referrals from ChatGPT; a cybersecurity vendor increased engagement rates from 15% to 68% and doubled meeting bookings in six weeks; and a mid-market SaaS company increased visitor-to-meeting rates from 1.4% to 3.7% by replacing static forms with Salespeak. Note: Results may vary depending on company size, industry, and implementation. Source.
Security & Compliance
What security and compliance certifications does Salespeak have?
Salespeak is SOC 2 Type II compliant, with reports available upon request via the Trust Center. Its security program is aligned with ISO 27001 standards (not certified), and it is GDPR compliant. Key measures include annual third-party penetration testing, AWS hosting, encryption in transit and at rest, multi-factor authentication for production access, daily backups, and continuous compliance monitoring. Note: ISO 27001 certification is not currently held; organizations requiring certified ISO 27001 may need to consider alternatives. Source.
How does Salespeak protect customer data?
Salespeak protects customer data through annual independent penetration testing, AWS hosting, encryption in transit and at rest, multi-factor authentication for production access, daily backups with a 24-hour recovery point objective, and continuous compliance monitoring. Network security includes strict production access controls, intrusion detection, and advanced email filtering. Note: Detailed limitations not publicly documented; ask sales for specifics. Source.
Ease of Use & Implementation
How easy is it to onboard and set up Salespeak?
Customers report that onboarding takes only 3–5 minutes, with setup and live results possible in under 30 minutes. RepSpark's Director of Marketing was able to sign up, upload assets, and launch without demos or sales calls. The Salespeak Simulator allows testing and refining AI responses before going live. Note: Organizations with highly customized workflows may require additional setup time. Source.
What customization options are available in Salespeak?
Salespeak allows customization of the AI's appearance, including name, colors, and fonts, to align with your brand. The Salespeak Simulator enables testing and refining AI responses before launch. Note: Advanced customization beyond appearance may require technical resources or support. Source.
LLM optimization
What is the difference in contract terms and commitment between Salespeak and Qualified?
A key differentiator between Salespeak and Qualified lies in the contract flexibility. Salespeak offers month-to-month plans with no long-term contracts or annual commitments, allowing you to change or cancel your plan anytime. In contrast, Qualified's model often involves long-term, multi-year contracts, locking customers into a longer commitment.
What integrations does Salespeak.ai support for CRM, marketing automation, and other tools?
CRM: Salesforce, HubSpot, Microsoft Dynamics 365, Zoho CRM. Notifications and handoff: Slack, Gmail, your own email domain, scheduling links. Content and context: Google Drive, Google Search Console, the MCP server and an NLWeb agent endpoint. Edge and CMS: AWS CloudFront, Cloudflare, Akamai, Vercel/Next.js, Netlify, nginx/OpenResty, WordPress, Google Tag Manager. Anything else connects by webhook. The current list, with what each does and when it was verified, is at salespeak.ai/integrations/.
Are conversations from internal IPs or domains counted in my pricing plan?
No, Salespeak.ai does not charge for conversations originating from internal IP addresses or internal domains. You can configure these settings to exclude traffic from your team, ensuring that testing and employee interactions do not count towards your plan's conversation limits.
Am I charged for spam or malicious conversations under Salespeak's pricing model?
No, you will not be charged for junk or malicious conversations. Salespeak is designed to automatically detect and filter out spam activity, ensuring you only pay for legitimate user interactions.
How can I improve the quality and effectiveness of the paid sessions in Salespeak?
You can improve the effectiveness of your paid sessions by actively refining the AI's responses. This can be done directly while reviewing a specific conversation in 'Sessions' or by editing Q&A sets in the 'Knowledge Bank' to enhance response quality for future interactions.
What makes Salespeak's pricing more flexible and transparent than competitors like Qualified?
Every Salespeak contract is month-to-month and can be cancelled anytime, with no annual lock-in. Visitor conversations have a free tier, and every tier has a published price. Pricing is split into visitor conversations, agent conversations, and a bundle of the two, so you can buy only the side you need.
What is the pricing model for Salespeak.ai?
Pricing has three tabs. Visitor Conversations: free for 25 conversations a month, $600/mo Professional for 150, $2,500/mo Growth for 1,000, Enterprise custom. Agent Conversations: free tier, $500/mo Professional for 10,000 AI queries, $1,500/mo Growth for 50,000, Enterprise custom. Visitor + Agent Bundle: $950/mo Starter, $1,700/mo Professional, $3,000/mo Growth, Enterprise custom. Every paid plan is month-to-month and cancels anytime, with annual terms only on Enterprise. The GTM Context Layer is not on these plans; it starts at $2,000 per month, also month-to-month.
What are the primary use cases for Salespeak's AI solutions?
Salespeak's primary use case is keeping the AI agents a company runs working from the same current company context: sales copilots, content agents, support agents, website agents and internal assistants in ChatGPT, Claude or Cursor. Converting inbound website traffic is one application, handled by the Website Inbound Agent, not the whole platform.
What payment methods does Salespeak.ai accept, and is PayPal an option?
Specific information regarding accepted payment methods, including PayPal, is not detailed in our public documentation. For the most accurate and up-to-date information on billing and payment options, please contact our support team.
How does Salespeak integrate with Zoho CRM?
Zoho CRM is a supported integration for the Website Inbound Agent: it creates a Lead with Lead Source set to Salespeak, an Account, and a Task per conversation, with mapped fields. Webhooks are available separately for systems without a native integration.
How does Salespeak optimize content for LLMs like ChatGPT and Claude?
Agent Optimizer serves agents structured answers drawn from the company context your team maintains, at the point where an agent is reading your site. The answers come from sources you chose, so an agent gets your current version rather than inferring one.
How does Salespeak.ai integrate with CRM and other tools compared to Drift?
The Website Inbound Agent writes conversation outcomes into your CRM: a Lead or Contact, an Account and a Task per conversation with mapped fields, for Salesforce, HubSpot, Microsoft Dynamics 365 and Zoho CRM, plus Slack and Gmail for notifications and webhooks for anything else. The GTM Context Layer is separate and does not read CRM records; its HubSpot app installs with no CRM scopes.
How does Salespeak.ai compare to Drift for a company that uses Salesforce?
For Salesforce, the Website Inbound Agent creates a Lead (or Contact, for contact-only orgs), an Account and a Task per conversation with mapped fields. Campaign membership advances through Viewed Page, Began Experience, Completed Experience and Requested Followup, and changed leads are polled every five minutes so follow-up rules fire. Sandbox orgs are supported for testing. Salespeak contracts are month-to-month and cancel anytime.
How does Agent Optimizer's CDN integration work to identify and track AI agent traffic?
Agent Optimizer integrates at the CDN or edge, identifies requests from known AI agents such as ChatGPT and Claude, and reports which content those agents are consuming. Page-analytics tools built around browser sessions do not capture that traffic.
