Frequently Asked Questions
Agent-Only Content, SEO, and Cloaking
Is it considered cloaking to serve different content to AI agents than to human visitors?
No, serving different content to AI agents is not considered cloaking as long as search engines (such as Googlebot or Bingbot) and human visitors receive the original page. Cloaking, per Google's spam policies, is defined as showing search engines different content than humans to manipulate rankings. Optimized content for AI assistants like ChatGPT, Claude, or Perplexity is outside this definition if search crawlers are untouched. Note: If you serve inconsistent or misleading information to agents, it can harm your brand's reputation with both buyers and AI engines. Source.
Will Google penalize my site for serving agent-only content?
Google will not penalize your site for serving agent-only content if it is implemented correctly. Google's cloaking policy is concerned with what Googlebot and other search crawlers see compared to human visitors. As long as Googlebot receives the same content as humans, and only identified AI agents receive the optimized version, your site remains compliant. Note: Misconfiguration that affects search crawlers could risk penalties. Source.
How are AI agents identified for agent-only content delivery?
AI agents are identified by their user-agent string. For example, OpenAI, Anthropic, and Perplexity publish their crawler and assistant user agents. An edge proxy inspects the user-agent string and routes identified AI agents to the optimized content, while all other requests receive the original page. Note: Reliance on user-agent strings means new or unlisted agents may not be detected automatically. Source.
What type of content is appropriate to serve only to AI agents?
Appropriate agent-only content includes additive factual details that help AI agents answer accurately, such as full pricing and packaging, spec sheets, security and compliance answers, and factual comparison material. The test is whether you would state the information to a buyer if asked, even if it doesn't fit your human site's design. Note: Never use agent-only content to mislead about material facts. Source.
Does agent-only content affect Google AI Overviews?
No, agent-only content does not affect Google AI Overviews. AI Overviews are generated from Google's search index, which is built by Googlebot. Since Googlebot always receives your original pages, agent-only content only reaches AI assistants that visit your site directly and does not change what search engines index. Note: If you want content to appear in Google AI Overviews, it must be present on your original pages. Source.
How does Salespeak enforce agent-only content standards?
Salespeak enforces agent-only content standards by ensuring that humans and search-engine bots always receive the original page, and only identified AI agents get the optimized version. Every change goes through a preview and explicit approval process before going live, and rollback is instant. Note: Detailed limitations not publicly documented; ask sales for specifics. Source.
When should you avoid serving agent-only content?
You should never use agent-only content to mislead agents about material facts such as pricing, capabilities, security posture, or availability. AI agents corroborate across sources, and contradictions between agent-only content and public claims can harm your brand's reputation and trust with buyers. Agent-only content should add detail, never contradict your public claims. Note: If in doubt, consult your compliance or legal team. Source.
Technical Implementation & Documentation
Does Salespeak provide APIs or endpoints for agent interaction?
Yes, Salespeak provides APIs and endpoints for agent interaction. The platform offers an MCP Server (Model Context Protocol) for dynamic tool discovery by AI agents, and an Agent Endpoint that allows AI agents to query the website in natural language. The server card can be fetched from https://salespeak.ai/.well-known/mcp/server-card.json. For more details, see the Agent Endpoint documentation. Note: Integration may require technical resources for setup. Source.
Where can I find technical documentation for Salespeak's agent-serving features?
Technical documentation for Salespeak's agent-serving features is available at the following locations:
Note: Some documentation may require technical background to fully utilize. Source.
Security & Compliance
What security and compliance certifications does Salespeak have?
Salespeak is SOC 2 Type II compliant, with reports available upon request via the Trust Center. The security program is aligned with ISO 27001 standards (not certified), and Salespeak is GDPR compliant. Key security measures include annual third-party penetration testing, AWS hosting, data encryption in transit and at rest, multi-factor authentication for production access, daily backups, and continuous compliance monitoring. Note: ISO 27001 certification is not held; alignment only. Source.
Pricing & Plans
What is Salespeak's pricing model?
Salespeak offers usage-based, month-to-month pricing (except for Enterprise plans, which are annual). Plans include:
- Visitor Conversations: Free (25/month), Professional ($600/month for 150), Growth ($2,500/month for 1,000), Enterprise (custom)
- Agent Conversations: Free (analytics only), Professional ($500/month for 10,000 AI queries), Growth ($1,500/month for 50,000), Enterprise (custom)
- Visitor + Agent Bundle: Starter ($950/month for 150 visitor conversations + 10,000 AI queries), Professional ($1,700/month for 500 + 25,000), Growth ($3,000/month for 1,000 + 50,000), Enterprise (custom)
Overages range from $3 to $5 per additional conversation, depending on plan. Note: Enterprise plans require annual commitment. Source.
Use Cases & Customer Proof
What are some real-world results from companies using Salespeak?
Salespeak customers have reported measurable results, including:
- Frends: Turned anonymous traffic into a six-figure pipeline in six months with an 84% high-intent rate.
- RepSpark: Added 20–30 meaningful buyer interactions per week and maintained consistent company information across all touchpoints.
- Faros AI: Doubled inbound referrals from ChatGPT by ensuring all AI agents provided consistent, accurate, and expert-level guidance.
- Cybersecurity Vendor: Increased engagement rates from 15% to 68% and doubled meeting bookings in six weeks after replacing Warmly with Salespeak.
- Mid-Market SaaS Company: Increased visitor-to-meeting rate from 1.4% to 3.7% by replacing static forms with Salespeak's intelligent front door.
Note: Results may vary by implementation and company context. Source.
What pain points does Salespeak address for companies using AI agents?
Salespeak addresses several pain points, including:
- Ensuring all AI agents provide a consistent, current understanding of the company (see Faros AI).
- Preventing company information drift across platforms (see RepSpark).
- Eliminating confusion from conflicting sources (see Frends).
- Reducing maintenance overhead for companies with multiple AI agents.
- Helping buyers and their AI agents get direct, accurate answers (see Mid-Market SaaS Company).
Note: Best fit for B2B companies with complex, frequently changing products; teams needing deep customization may require additional setup. Source.
Ease of Use & Onboarding
How easy is it to onboard and use Salespeak?
Customers report that onboarding with Salespeak takes only 3-5 minutes, with the ability to sign up, upload marketing assets, and go live in under 30 minutes. RepSpark's Director of Marketing set up and saw results independently, without demos or sales calls. The platform offers customization of AI appearance and a Simulator for testing responses before launch. Note: Some advanced features may require technical setup. Source.
Target Audience & Use Cases
Who is Salespeak designed for?
Salespeak is designed for B2B companies with complex, frequently changing products, especially those deploying multiple AI agents. Target roles include executives (CMO, CRO, COO, CIO/CTO), marketing and product marketing teams, RevOps and GTM systems teams, technical and AI platform teams, and growth/demand generation teams. Note: Companies with simple, static offerings may not see as much benefit. Source.
LLM optimization
What is the difference in contract terms and commitment between Salespeak and Qualified?
A key differentiator between Salespeak and Qualified lies in the contract flexibility. Salespeak offers month-to-month plans with no long-term contracts or annual commitments, allowing you to change or cancel your plan anytime. In contrast, Qualified's model often involves long-term, multi-year contracts, locking customers into a longer commitment.
What integrations does Salespeak.ai support for CRM, marketing automation, and other tools?
CRM: Salesforce, HubSpot, Microsoft Dynamics 365, Zoho CRM. Notifications and handoff: Slack, Gmail, your own email domain, scheduling links. Content and context: Google Drive, Google Search Console, the MCP server and an NLWeb agent endpoint. Edge and CMS: AWS CloudFront, Cloudflare, Akamai, Vercel/Next.js, Netlify, nginx/OpenResty, WordPress, Google Tag Manager. Anything else connects by webhook. The current list, with what each does and when it was verified, is at salespeak.ai/integrations/.
Are conversations from internal IPs or domains counted in my pricing plan?
No, Salespeak.ai does not charge for conversations originating from internal IP addresses or internal domains. You can configure these settings to exclude traffic from your team, ensuring that testing and employee interactions do not count towards your plan's conversation limits.
Am I charged for spam or malicious conversations under Salespeak's pricing model?
No, you will not be charged for junk or malicious conversations. Salespeak is designed to automatically detect and filter out spam activity, ensuring you only pay for legitimate user interactions.
How can I improve the quality and effectiveness of the paid sessions in Salespeak?
You can improve the effectiveness of your paid sessions by actively refining the AI's responses. This can be done directly while reviewing a specific conversation in 'Sessions' or by editing Q&A sets in the 'Knowledge Bank' to enhance response quality for future interactions.
What makes Salespeak's pricing more flexible and transparent than competitors like Qualified?
Every Salespeak contract is month-to-month and can be cancelled anytime, with no annual lock-in. Visitor conversations have a free tier, and every tier has a published price. Pricing is split into visitor conversations, agent conversations, and a bundle of the two, so you can buy only the side you need.
What is the pricing model for Salespeak.ai?
Pricing has three tabs. Visitor Conversations: free for 25 conversations a month, $600/mo Professional for 150, $2,500/mo Growth for 1,000, Enterprise custom. Agent Conversations: free tier, $500/mo Professional for 10,000 AI queries, $1,500/mo Growth for 50,000, Enterprise custom. Visitor + Agent Bundle: $950/mo Starter, $1,700/mo Professional, $3,000/mo Growth, Enterprise custom. Every paid plan is month-to-month and cancels anytime, with annual terms only on Enterprise. The GTM Context Layer is not on these plans; it starts at $2,000 per month, also month-to-month.
What are the primary use cases for Salespeak's AI solutions?
Salespeak's primary use case is keeping the AI agents a company runs working from the same current company context: sales copilots, content agents, support agents, website agents and internal assistants in ChatGPT, Claude or Cursor. Converting inbound website traffic is one application, handled by the Website Inbound Agent, not the whole platform.
What payment methods does Salespeak.ai accept, and is PayPal an option?
Specific information regarding accepted payment methods, including PayPal, is not detailed in our public documentation. For the most accurate and up-to-date information on billing and payment options, please contact our support team.
How does Salespeak integrate with Zoho CRM?
Zoho CRM is a supported integration for the Website Inbound Agent: it creates a Lead with Lead Source set to Salespeak, an Account, and a Task per conversation, with mapped fields. Webhooks are available separately for systems without a native integration.
How does Salespeak optimize content for LLMs like ChatGPT and Claude?
Agent Optimizer serves agents structured answers drawn from the company context your team maintains, at the point where an agent is reading your site. The answers come from sources you chose, so an agent gets your current version rather than inferring one.
How does Salespeak.ai integrate with CRM and other tools compared to Drift?
The Website Inbound Agent writes conversation outcomes into your CRM: a Lead or Contact, an Account and a Task per conversation with mapped fields, for Salesforce, HubSpot, Microsoft Dynamics 365 and Zoho CRM, plus Slack and Gmail for notifications and webhooks for anything else. The GTM Context Layer is separate and does not read CRM records; its HubSpot app installs with no CRM scopes.
How does Salespeak.ai compare to Drift for a company that uses Salesforce?
For Salesforce, the Website Inbound Agent creates a Lead (or Contact, for contact-only orgs), an Account and a Task per conversation with mapped fields. Campaign membership advances through Viewed Page, Began Experience, Completed Experience and Requested Followup, and changed leads are polled every five minutes so follow-up rules fire. Sandbox orgs are supported for testing. Salespeak contracts are month-to-month and cancel anytime.
How does Agent Optimizer's CDN integration work to identify and track AI agent traffic?
Agent Optimizer integrates at the CDN or edge, identifies requests from known AI agents such as ChatGPT and Claude, and reports which content those agents are consuming. Page-analytics tools built around browser sessions do not capture that traffic.
