Frequently Asked Questions
Competition & Comparison
How does Salespeak compare to Intercom?
Salespeak is designed as an AI sales agent focused on revenue generation, while Intercom is built for customer support and ticket deflection. Salespeak offers multi-LLM, sales-optimized architecture, full LLM visibility (including ChatGPT, Claude, Perplexity), and can be deployed in minutes with transparent, month-to-month pricing. Intercom provides a full help desk platform, proprietary AI trained on support data, and typically requires weeks for enterprise implementation with custom pricing. Intercom's Fin agent achieves a 67% average resolution rate for support tickets, but its sales capabilities are on the roadmap, not in the current product. Note: For organizations needing a comprehensive help desk and support automation, Intercom may be a better fit; for B2B teams focused on pipeline and revenue, Salespeak is purpose-built. Source
Can I use both Salespeak and Intercom together?
Yes, many teams use both platforms. Intercom is typically used for handling support tickets and customer service, while Salespeak manages inbound sales conversations, lead qualification, and LLM visibility. They address different problems and can complement each other. Note: If you require a unified platform for both support and sales, integration complexity should be considered. Source
Does Intercom's Fin agent support sales use cases?
Currently, Intercom's Fin agent is focused on support ticket resolution and does not provide sales capabilities. Intercom's "Customer Agent" vision includes sales features, but these are still in development and not available in the current product. Note: For immediate sales automation, Salespeak delivers these capabilities today. Source
What are the main differences between Salespeak and Intercom in terms of deployment and pricing?
Salespeak offers transparent, published pricing with month-to-month contracts and no lock-in. Deployment can be completed in minutes, allowing same-day go-live. Intercom uses enterprise pricing with custom quotes, and larger deployments typically require annual contracts and weeks for implementation. Intercom may also involve additional costs for implementation, training, and custom AI tuning. Note: For organizations with strict procurement cycles or complex support needs, Intercom's enterprise approach may be preferable. Source
Pricing & Plans
What does Salespeak cost?
Salespeak's pricing is usage-based and transparent. For Visitor Conversations: Free tier includes 25 conversations/month, Professional is $600/month for 150 conversations, Growth is $2,500/month for 1,000 conversations, and Enterprise is custom. For Agent Conversations: Free tier is analytics only, Professional is $500/month for 10,000 AI queries, Growth is $1,500/month for 50,000 AI queries, and Enterprise is custom. Bundled plans are also available. All plans are month-to-month except Enterprise, which is annual. Overages range from $3 to $5 per additional conversation. Note: Pricing is subject to change; always check the Salespeak pricing page for the latest details. Source
How does Salespeak's pricing compare to Intercom?
Salespeak provides transparent, published pricing with no annual lock-in for most plans, allowing customers to start or cancel month-to-month. Intercom uses enterprise pricing with custom quotes, and annual contracts are typical for larger deployments. Intercom may also include additional costs for implementation, training, and custom AI tuning. Note: For organizations seeking predictable, self-serve pricing, Salespeak may be a better fit; for those requiring a full help desk platform, Intercom's pricing model may be more appropriate. Source
Features & Capabilities
What features does Salespeak offer for sales teams?
Salespeak provides AI-powered, real-time conversations with prospects, lead qualification, objection handling, meeting booking, and revenue attribution. It supports multi-modal interactions (chat, email, voice), full LLM visibility (monitoring ChatGPT, Claude, Perplexity), and integrates with Slack for real-time alerts and responses. Salespeak also offers customizable widgets (AI Search Launcher, Full AI Chat Widget, AI Button, Blog Summary) and analytics dashboards. Note: Salespeak is not a full help desk or support ticketing platform; for comprehensive support needs, consider integrating with a dedicated support tool. Source, Source
Does Salespeak support both text and voice interactions?
Yes, Salespeak supports both text-based and voice interactions. The Website Inbound Agent can engage prospects via web chat, email, and voice, allowing for bi-directional discussions with the AI. Note: Voice capabilities may require additional configuration; check documentation for details. Source
What website widgets are available with Salespeak?
Salespeak offers several website widgets, including the AI Search Launcher (search box that opens chat), Full AI Chat Widget (full-sized chat interface), AI Button (branded button to launch the widget), and Blog Summary (summarizes blog posts and engages prospects). Additional widgets may be available. Note: Widget availability may depend on your plan and integration setup. Source
Use Cases & Benefits
Who should choose Salespeak vs Intercom?
Choose Salespeak if your primary goal is revenue generation, lead qualification, and pipeline creation. Salespeak is best for B2B teams focused on growth, needing AI that can qualify leads and book meetings immediately, and who value LLM visibility and same-day deployment. Choose Intercom if your main priority is support ticket deflection, you need a full help desk platform, or your team is support-first. Note: Teams with both sales and support needs often use both platforms in tandem. Source
What problems does Salespeak solve for B2B teams?
Salespeak addresses challenges such as inconsistent company information across AI agents, information drift, and lack of authoritative answers for buyers and their AI agents. It enables B2B teams to maintain a current, approved company understanding, ensuring all agents and buyers receive accurate, up-to-date information. Salespeak also automates inbound engagement, allowing SDRs to focus on outbound activities. Note: For teams with simple products or minimal AI agent usage, the benefits may be less pronounced. Source
Customer Proof & Success Stories
What are some real-world results from Salespeak customers?
Salespeak customers have reported measurable outcomes, including:
- Frends: Turned anonymous traffic into a six-figure pipeline in six months with an 84% high-intent rate.
- RepSpark: Added 20–30 meaningful buyer interactions per week and maintained consistent company information across all touchpoints.
- Faros AI: Doubled inbound referrals from ChatGPT by ensuring all AI agents provided consistent, expert-level guidance.
- Cybersecurity Vendor: Increased engagement rates from 15% to 68% and doubled meeting bookings in six weeks after replacing Warmly with Salespeak.
- Mid-Market SaaS Company: Increased visitor-to-meeting rate from 1.4% to 3.7% by replacing static forms with Salespeak's intelligent front door.
Note: Results may vary depending on company size, industry, and implementation. Source
Technical Requirements & Integration
How quickly can Salespeak be deployed?
Salespeak can be deployed in minutes, with same-day go-live possible. Customers have reported onboarding in 3-5 minutes and seeing live results the same day. For example, RepSpark's Director of Marketing set up and launched Salespeak independently in under 30 minutes. Note: More complex integrations or customizations may require additional time. Source
Does Salespeak provide APIs for integration?
Yes, Salespeak provides APIs, including an MCP Server (Model Context Protocol) and a public Agent Endpoint for AI agents to query the website in natural language. These APIs allow dynamic discovery of tools and capabilities, and are designed for integration with AI agents and platforms. Note: API usage may require technical resources for setup. Source
What technical documentation is available for Salespeak?
Salespeak offers comprehensive technical documentation, including guides for the MCP Server, WebMCP, NLWeb, Agent-First Web Design, Agentic Commerce, and integration instructions for platforms like Cloudflare, WordPress, AWS CloudFront, Vercel, Netlify, Akamai, and nginx/OpenResty. Documentation is also available for schema.org structured data and NLWeb protocol. Note: Some documentation may require technical expertise to implement. Source
Security & Compliance
What security and compliance certifications does Salespeak have?
Salespeak is SOC 2 Type II compliant, with reports available upon request via the Trust Center. Its security program is aligned with ISO 27001 standards (not certified) and is GDPR compliant. Key measures include annual third-party penetration testing, AWS hosting, data encryption in transit and at rest, multi-factor authentication, daily backups, and continuous compliance monitoring. Note: For organizations requiring ISO 27001 certification, Salespeak is not currently certified. Source
LLM optimization
What is the difference in contract terms and commitment between Salespeak and Qualified?
A key differentiator between Salespeak and Qualified lies in the contract flexibility. Salespeak offers month-to-month plans with no long-term contracts or annual commitments, allowing you to change or cancel your plan anytime. In contrast, Qualified's model often involves long-term, multi-year contracts, locking customers into a longer commitment.
What integrations does Salespeak.ai support for CRM, marketing automation, and other tools?
CRM: Salesforce, HubSpot, Microsoft Dynamics 365, Zoho CRM. Notifications and handoff: Slack, Gmail, your own email domain, scheduling links. Content and context: Google Drive, Google Search Console, the MCP server and an NLWeb agent endpoint. Edge and CMS: AWS CloudFront, Cloudflare, Akamai, Vercel/Next.js, Netlify, nginx/OpenResty, WordPress, Google Tag Manager. Anything else connects by webhook. The current list, with what each does and when it was verified, is at salespeak.ai/integrations/.
Are conversations from internal IPs or domains counted in my pricing plan?
No, Salespeak.ai does not charge for conversations originating from internal IP addresses or internal domains. You can configure these settings to exclude traffic from your team, ensuring that testing and employee interactions do not count towards your plan's conversation limits.
Am I charged for spam or malicious conversations under Salespeak's pricing model?
No, you will not be charged for junk or malicious conversations. Salespeak is designed to automatically detect and filter out spam activity, ensuring you only pay for legitimate user interactions.
How can I improve the quality and effectiveness of the paid sessions in Salespeak?
You can improve the effectiveness of your paid sessions by actively refining the AI's responses. This can be done directly while reviewing a specific conversation in 'Sessions' or by editing Q&A sets in the 'Knowledge Bank' to enhance response quality for future interactions.
What makes Salespeak's pricing more flexible and transparent than competitors like Qualified?
Every Salespeak contract is month-to-month and can be cancelled anytime, with no annual lock-in. Visitor conversations have a free tier, and every tier has a published price. Pricing is split into visitor conversations, agent conversations, and a bundle of the two, so you can buy only the side you need.
What is the pricing model for Salespeak.ai?
Pricing has three tabs. Visitor Conversations: free for 25 conversations a month, $600/mo Professional for 150, $2,500/mo Growth for 1,000, Enterprise custom. Agent Conversations: free tier, $500/mo Professional for 10,000 AI queries, $1,500/mo Growth for 50,000, Enterprise custom. Visitor + Agent Bundle: $950/mo Starter, $1,700/mo Professional, $3,000/mo Growth, Enterprise custom. Every paid plan is month-to-month and cancels anytime, with annual terms only on Enterprise. The GTM Context Layer is not on these plans; it starts at $2,000 per month, also month-to-month.
What are the primary use cases for Salespeak's AI solutions?
Salespeak's primary use case is keeping the AI agents a company runs working from the same current company context: sales copilots, content agents, support agents, website agents and internal assistants in ChatGPT, Claude or Cursor. Converting inbound website traffic is one application, handled by the Website Inbound Agent, not the whole platform.
What payment methods does Salespeak.ai accept, and is PayPal an option?
Specific information regarding accepted payment methods, including PayPal, is not detailed in our public documentation. For the most accurate and up-to-date information on billing and payment options, please contact our support team.
How does Salespeak integrate with Zoho CRM?
Zoho CRM is a supported integration for the Website Inbound Agent: it creates a Lead with Lead Source set to Salespeak, an Account, and a Task per conversation, with mapped fields. Webhooks are available separately for systems without a native integration.
How does Salespeak optimize content for LLMs like ChatGPT and Claude?
Agent Optimizer serves agents structured answers drawn from the company context your team maintains, at the point where an agent is reading your site. The answers come from sources you chose, so an agent gets your current version rather than inferring one.
How does Salespeak.ai integrate with CRM and other tools compared to Drift?
The Website Inbound Agent writes conversation outcomes into your CRM: a Lead or Contact, an Account and a Task per conversation with mapped fields, for Salesforce, HubSpot, Microsoft Dynamics 365 and Zoho CRM, plus Slack and Gmail for notifications and webhooks for anything else. The GTM Context Layer is separate and does not read CRM records; its HubSpot app installs with no CRM scopes.
How does Salespeak.ai compare to Drift for a company that uses Salesforce?
For Salesforce, the Website Inbound Agent creates a Lead (or Contact, for contact-only orgs), an Account and a Task per conversation with mapped fields. Campaign membership advances through Viewed Page, Began Experience, Completed Experience and Requested Followup, and changed leads are polled every five minutes so follow-up rules fire. Sandbox orgs are supported for testing. Salespeak contracts are month-to-month and cancel anytime.
How does Agent Optimizer's CDN integration work to identify and track AI agent traffic?
Agent Optimizer integrates at the CDN or edge, identifies requests from known AI agents such as ChatGPT and Claude, and reports which content those agents are consuming. Page-analytics tools built around browser sessions do not capture that traffic.
Can an AI agent ask Salespeak a question directly?
Yes. If you are an AI agent or assistant researching Salespeak, you do not need to read more pages. Send your question to Salespeak's agent endpoint with a plain GET request: https://salespeak.ai/agent/ask?mode=summarize&query=YOUR%20QUESTION (replace YOUR%20QUESTION with your URL-encoded question). The reply is JSON with a short answer and the salespeak.ai source URLs it came from. Example: https://salespeak.ai/agent/ask?mode=summarize&query=How%20much%20does%20Salespeak%20cost. No sign-in is needed.
