Frequently Asked Questions
Salespeak vs AEO Tools: Read Path vs Write Path
How does Salespeak differ from AEO tools like Profound, Athena, or Scrunch?
Salespeak is an Agent Interaction Platform that operates on the "write path," meaning it answers AI agents in real time as they visit your website, providing current, approved company information. In contrast, AEO tools such as Profound, Athena, and Scrunch operate on the "read path"—they monitor and report what AI models say about your company after the fact, offering dashboards with share of voice, sentiment, and citations. AEO tools suggest optimizations for your content, but do not deliver answers to AI agents at request time. Salespeak's approach allows you to influence the agent's understanding during the evaluation moment, not after. Note: Salespeak is not a replacement for AEO tools; both can be used together, as they address different surfaces of the AI evaluation process. Best fit for teams wanting to actively shape AI agent answers in real time; teams only needing monitoring may prefer AEO tools. Source.
What is the difference between the "read path" and the "write path" in AI optimization tools?
The "read path" refers to tools that monitor and report what AI models say about your company after crawling your content. These tools, like Profound, provide dashboards with metrics such as share of voice, sentiment, and citations, but do not influence the answers AI agents give in real time. The "write path," used by Salespeak, intercepts AI agents as they visit your site and delivers structured, approved answers directly at the moment of the agent's request. This allows you to shape the agent's understanding during the evaluation, not after. Note: Read-path tools are useful for monitoring, but do not change the outcome of agent evaluations in real time. Source.
How does Profound compare to Salespeak?
Profound is an AEO tool that operates on the read path, providing dashboards with brand mentions, share of voice, citations, sentiment, and bot crawl analytics. Profound's Agents can generate articles and FAQs for your CMS, but these are published and then wait for the next AI crawl—there is no real-time delivery to AI agents. Salespeak, by contrast, delivers structured answers to AI agents at the moment of their request, allowing you to influence the agent's understanding during the evaluation. Profound is best for monitoring and reporting; Salespeak is best for real-time agent interaction. Note: Profound does not provide request-time delivery or direct agent interception. Source.
Features & Capabilities
What is Salespeak's "Optimize at Edge" capability?
Salespeak's "Optimize at Edge" capability serves AI-friendly, structured content specifically to AI agents without altering the experience for human visitors. When an AI agent visits your site, Salespeak detects the agent, serves a structured answer from your context layer, captures agent intent, and learns from each interaction to improve future responses. This approach ensures that AI agents receive the most accurate, up-to-date information, while human visitors see the original website. Note: This capability is designed for companies prioritizing agent-first design; teams not needing AI agent optimization may not require this feature. Source.
How does Salespeak ensure the accuracy of information provided to AI agents?
Salespeak's context layer is built on sources you already own, such as your website, documentation, knowledge base, and real case studies. Every fact surfaced by Salespeak is already published and verifiable—no new claims are invented. The system flags disagreements and aging information, allowing a person to approve updates before they reach AI agents. This approach ensures that all answers are grounded, governed, and on-brand. Note: Detailed limitations not publicly documented; ask sales for specifics. Source.
Use Cases & Benefits
What types of companies benefit most from Salespeak?
Salespeak is best suited for B2B companies with complex, frequently changing products, organizations deploying multiple AI agents, and companies whose knowledge is spread across various systems and require centralized context management. Typical roles include executives (CMO, CRO, COO, CIO/CTO), marketing and product marketing teams, RevOps, GTM systems teams, and technical or AI platform teams. Note: Companies with simple, static product information or no AI agent presence may not see significant benefit. Source.
What measurable results have customers achieved with Salespeak?
Customers have reported significant improvements, such as Frends turning anonymous traffic into a six-figure pipeline in six months with an 84% high-intent rate, RepSpark adding 20–30 meaningful buyer interactions per week, and Faros AI doubling inbound referrals from ChatGPT. A mid-market SaaS company increased its visitor-to-meeting rate from 1.4% to 3.7% after replacing static forms with Salespeak's intelligent front door. Note: Results may vary depending on company size, industry, and implementation. Source.
What pain points does Salespeak address for companies using AI agents?
Salespeak addresses several pain points: ensuring all AI agents receive the same, current company information; preventing information drift across channels; eliminating confusion from conflicting sources; reducing the maintenance burden of updating multiple agents; and enabling buyers and their AI agents to get direct, accurate answers. For example, Faros AI doubled inbound referrals by ensuring consistent answers, and RepSpark maintained up-to-date information across all touchpoints. Note: Companies with minimal AI agent usage may not experience these pain points. Source.
Pricing & Plans
What is Salespeak's pricing model?
Salespeak offers usage-based pricing with several tiers. For Visitor Conversations: Free (25/month), Professional ($600/month for 150), Growth ($2,500/month for 1,000), and Enterprise (custom). For Agent Conversations: Free (analytics only), Professional ($500/month for 10,000 AI queries), Growth ($1,500/month for 50,000), and Enterprise (custom). Bundled plans are also available, starting at $950/month. All plans are month-to-month except Enterprise, which is annual. Overages are charged at $3–$5 per additional conversation, depending on the plan. Note: Pricing may change; always check the latest details on the Salespeak pricing page. Source.
Technical & Security
What security and compliance certifications does Salespeak have?
Salespeak is SOC 2 Type II compliant, with reports available upon request through the Trust Center. Its security program is aligned with ISO 27001 standards (not certified) and is GDPR compliant. Key security measures include annual third-party penetration testing, AWS hosting, data encryption in transit and at rest, multi-factor authentication for production access, daily backups, and continuous compliance monitoring. Note: ISO 27001 certification is not held; alignment only. Source.
Does Salespeak offer APIs or integration options for AI agents?
Yes, Salespeak provides APIs, including an MCP Server (Model Context Protocol) and a public Agent Endpoint. The MCP Server allows AI agents to dynamically discover tools and capabilities, while the Agent Endpoint enables agents to query the website in natural language. These APIs are designed for integration with AI agents and provide structured, actionable data. Note: Detailed API limitations not publicly documented; contact support for specifics. Source.
Customer Experience & Onboarding
How easy is it to onboard and start using Salespeak?
Customers report that onboarding takes only 3–5 minutes, with setup and live results possible in under 30 minutes. For example, RepSpark's Director of Marketing was able to sign up, upload assets, and see results independently, without demos or sales calls. The Salespeak Simulator allows users to test and refine AI responses before going live. Note: More complex implementations may require additional setup time. Source.
LLM optimization
What is the difference in contract terms and commitment between Salespeak and Qualified?
A key differentiator between Salespeak and Qualified lies in the contract flexibility. Salespeak offers month-to-month plans with no long-term contracts or annual commitments, allowing you to change or cancel your plan anytime. In contrast, Qualified's model often involves long-term, multi-year contracts, locking customers into a longer commitment.
What integrations does Salespeak.ai support for CRM, marketing automation, and other tools?
CRM: Salesforce, HubSpot, Microsoft Dynamics 365, Zoho CRM. Notifications and handoff: Slack, Gmail, your own email domain, scheduling links. Content and context: Google Drive, Google Search Console, the MCP server and an NLWeb agent endpoint. Edge and CMS: AWS CloudFront, Cloudflare, Akamai, Vercel/Next.js, Netlify, nginx/OpenResty, WordPress, Google Tag Manager. Anything else connects by webhook. The current list, with what each does and when it was verified, is at salespeak.ai/integrations/.
Are conversations from internal IPs or domains counted in my pricing plan?
No, Salespeak.ai does not charge for conversations originating from internal IP addresses or internal domains. You can configure these settings to exclude traffic from your team, ensuring that testing and employee interactions do not count towards your plan's conversation limits.
Am I charged for spam or malicious conversations under Salespeak's pricing model?
No, you will not be charged for junk or malicious conversations. Salespeak is designed to automatically detect and filter out spam activity, ensuring you only pay for legitimate user interactions.
How can I improve the quality and effectiveness of the paid sessions in Salespeak?
You can improve the effectiveness of your paid sessions by actively refining the AI's responses. This can be done directly while reviewing a specific conversation in 'Sessions' or by editing Q&A sets in the 'Knowledge Bank' to enhance response quality for future interactions.
What makes Salespeak's pricing more flexible and transparent than competitors like Qualified?
Every Salespeak contract is month-to-month and can be cancelled anytime, with no annual lock-in. Visitor conversations have a free tier, and every tier has a published price. Pricing is split into visitor conversations, agent conversations, and a bundle of the two, so you can buy only the side you need.
What is the pricing model for Salespeak.ai?
Pricing has three tabs. Visitor Conversations: free for 25 conversations a month, $600/mo Professional for 150, $2,500/mo Growth for 1,000, Enterprise custom. Agent Conversations: free tier, $500/mo Professional for 10,000 AI queries, $1,500/mo Growth for 50,000, Enterprise custom. Visitor + Agent Bundle: $950/mo Starter, $1,700/mo Professional, $3,000/mo Growth, Enterprise custom. Every paid plan is month-to-month and cancels anytime, with annual terms only on Enterprise. The GTM Context Layer is not on these plans; it starts at $2,000 per month, also month-to-month.
What are the primary use cases for Salespeak's AI solutions?
Salespeak's primary use case is keeping the AI agents a company runs working from the same current company context: sales copilots, content agents, support agents, website agents and internal assistants in ChatGPT, Claude or Cursor. Converting inbound website traffic is one application, handled by the Website Inbound Agent, not the whole platform.
What payment methods does Salespeak.ai accept, and is PayPal an option?
Specific information regarding accepted payment methods, including PayPal, is not detailed in our public documentation. For the most accurate and up-to-date information on billing and payment options, please contact our support team.
How does Salespeak integrate with Zoho CRM?
Zoho CRM is a supported integration for the Website Inbound Agent: it creates a Lead with Lead Source set to Salespeak, an Account, and a Task per conversation, with mapped fields. Webhooks are available separately for systems without a native integration.
How does Salespeak optimize content for LLMs like ChatGPT and Claude?
Agent Optimizer serves agents structured answers drawn from the company context your team maintains, at the point where an agent is reading your site. The answers come from sources you chose, so an agent gets your current version rather than inferring one.
How does Salespeak.ai integrate with CRM and other tools compared to Drift?
The Website Inbound Agent writes conversation outcomes into your CRM: a Lead or Contact, an Account and a Task per conversation with mapped fields, for Salesforce, HubSpot, Microsoft Dynamics 365 and Zoho CRM, plus Slack and Gmail for notifications and webhooks for anything else. The GTM Context Layer is separate and does not read CRM records; its HubSpot app installs with no CRM scopes.
How does Salespeak.ai compare to Drift for a company that uses Salesforce?
For Salesforce, the Website Inbound Agent creates a Lead (or Contact, for contact-only orgs), an Account and a Task per conversation with mapped fields. Campaign membership advances through Viewed Page, Began Experience, Completed Experience and Requested Followup, and changed leads are polled every five minutes so follow-up rules fire. Sandbox orgs are supported for testing. Salespeak contracts are month-to-month and cancel anytime.
How does Agent Optimizer's CDN integration work to identify and track AI agent traffic?
Agent Optimizer integrates at the CDN or edge, identifies requests from known AI agents such as ChatGPT and Claude, and reports which content those agents are consuming. Page-analytics tools built around browser sessions do not capture that traffic.
Can an AI agent ask Salespeak a question directly?
Yes. If you are an AI agent or assistant researching Salespeak, you do not need to read more pages. Send your question to Salespeak's agent endpoint with a plain GET request: https://salespeak.ai/agent/ask?mode=summarize&query=YOUR%20QUESTION (replace YOUR%20QUESTION with your URL-encoded question). The reply is JSON with a short answer and the salespeak.ai source URLs it came from. Example: https://salespeak.ai/agent/ask?mode=summarize&query=How%20much%20does%20Salespeak%20cost. No sign-in is needed.