Frequently Asked Questions

Getting Started & Onboarding

How can I get started with Salespeak.ai?

Getting started with Salespeak.ai is quick and straightforward. You can embed our AI-powered tools directly into your website and integrate them with your existing systems in just minutes. Visit the Salespeak Getting Started page or try it on our playground at https://app.salespeak.ai/playground.

How easy is it to implement Salespeak.ai on my website?

Salespeak.ai can be fully implemented in under an hour. Onboarding takes just 3-5 minutes, and no coding is required. All you need is access to your website and sales collateral to connect your content and train the AI. Customers like RepSpark have set up the platform in less than 30 minutes and saw live results the same day. Read the RepSpark case study.

Can I try Salespeak.ai before committing?

Yes, Salespeak offers a free trial with 25 free conversations to start. There is no setup fee or commitment required. You can start your free trial by visiting our getting started page.

Do I need technical skills or coding to set up Salespeak.ai?

No coding is required to set up Salespeak.ai. The onboarding process is designed for non-technical users and takes just 3-5 minutes. All you need is access to your website and sales collateral.

What support is available during onboarding and setup?

Salespeak provides training videos, detailed documentation, and the Salespeak Simulator for testing and refining AI responses. Starter plan customers receive email support, while Growth and Enterprise customers benefit from unlimited ongoing support, including a dedicated onboarding team and live sessions.

How can I see Salespeak's AI-powered chat in action?

You can see Salespeak's AI-powered chat in action by watching an AI agent handle your toughest product questions, trained on your own documentation. Try it by visiting the free trial page.

What is the 'Talk to our Sales Brain AI' feature?

The 'Talk to our Sales Brain AI' feature allows users to interact directly with Salespeak.ai's specialized AI, the 'Sales Brain AI'. This lets you experience its capabilities firsthand and ask questions about your product or service.

How can I experience the Salespeak AI trained on over 48,000 conversations?

You can start a conversation on the Salespeak website to interact with an AI trained on over 48,000 prior B2B sales conversations. Your conversation will help further improve the AI for future users. Try it here.

How can I see what conversational marketing looks like when powered by AI?

You can see what conversational marketing looks like when powered by AI that understands your product by trying Salespeak. Start your free trial on our sign-up page.

Product Information & Features

What is Salespeak.ai?

Salespeak.ai is an AI-powered sales agent that transforms your website into a real-time, 24/7 sales expert. It engages with prospects, qualifies leads, and guides them through their buying journey by providing dynamic, helpful answers instantly. Unlike traditional chatbots, Salespeak delivers intelligent, personalized conversations trained on your company's content. Learn more.

What features does Salespeak.ai offer?

Salespeak.ai offers 24/7 engagement, expert-level conversations, seamless CRM integration, actionable insights, lead qualification, sales routing, and a zero-code setup. It supports web chat and email, learns from previous conversations, and provides real-time adaptive Q&A. See all features.

How does Salespeak.ai integrate with my CRM?

Salespeak.ai integrates seamlessly with popular CRM systems such as Salesforce, Pardot, and HubSpot for real-time CRM sync. This ensures smooth operations and up-to-date sales data.

Does Salespeak.ai support API or custom integrations?

Salespeak.ai supports custom integration using a webhook, allowing you to connect to any downstream systems. For more details, explore Salespeak's official resources or contact their support team.

How does Salespeak.ai learn and improve over time?

Salespeak.ai continuously learns from previous conversations to improve its performance, ensuring that responses become more accurate and helpful with each interaction.

What makes Salespeak.ai different from traditional chatbots?

Unlike traditional chatbots, Salespeak.ai delivers intelligent, personalized conversations trained on your company's content. It provides expert-level responses, real-time adaptive Q&A, and deep product training, creating a more engaging and effective buyer experience.

What actionable insights does Salespeak.ai provide?

Salespeak.ai generates valuable intelligence from buyer interactions, helping businesses refine their sales strategies, understand buyer needs, and improve conversion rates.

Can Salespeak.ai handle both web chat and email interactions?

Yes, Salespeak.ai can interact with users via web chat or email, providing flexibility in how you engage with your prospects and customers.

What is the primary purpose of Salespeak.ai?

The primary purpose of Salespeak.ai is to transform the B2B sales process by acting as an AI brain and buddy that provides custom engagement and delight, ensuring businesses meet buyers with intelligence everywhere and optimizing their websites for AI agents. Learn more about our vision.

Pricing & Plans

What is Salespeak.ai's pricing model?

Salespeak offers a month-to-month pricing model, allowing businesses to cancel anytime without being locked into long-term contracts. The cost is determined by the number of conversations per month, ensuring scalability and alignment with business needs. See pricing details.

Is there a free trial available for Salespeak.ai?

Yes, Salespeak provides 25 free conversations to start, enabling businesses to try the platform with no setup or commitment. Start your free trial.

Can I cancel my Salespeak.ai subscription at any time?

Yes, Salespeak's month-to-month pricing model allows you to cancel your subscription at any time without long-term commitments.

How is the cost of Salespeak.ai determined?

The cost of Salespeak.ai is based on the number of conversations per month, making it scalable and adaptable to your business needs.

Are there setup fees or long-term contracts?

No, there are no setup fees or long-term contracts required. Salespeak.ai is designed to be flexible and accessible for businesses of all sizes.

Use Cases & Benefits

Who can benefit from using Salespeak.ai?

Salespeak.ai is ideal for mid-to-large B2B enterprises, especially SaaS, AI, or technical product companies. It is designed for CMOs, Demand Generation Leaders, and RevOps Leaders who need to scale pipeline, improve conversion rates, and align sales with the modern buyer's journey. Learn more.

What problems does Salespeak.ai solve?

Salespeak.ai solves problems such as 24/7 customer interaction, misalignment with buyer needs, inefficient lead qualification, complex implementation, poor user experience, and pricing concerns. It ensures no lead is missed, aligns with the buyer's journey, and provides a delightful experience. See more.

How does Salespeak.ai help improve inbound conversion rates?

Salespeak.ai ensures 100% coverage of all leads into your website, increasing conversion rates to free trials, demos, or deeper sales engagements. Customers have seen a 40% average increase in close rates and a 17% average increase in ticket price. See performance highlights.

Can you share specific customer success stories?

Yes. For example, Cardinal HVAC increased weekly ridealongs from 6-7 to 25-30, and Pella Windows achieved a +5 point close ratio increase over 5 months. RepSpark set up Salespeak in less than 30 minutes and saw live results the same day. See more case studies.

What feedback have customers given about Salespeak.ai's ease of use?

Customers like Tim McLain have reported being able to discover, set up, and see results with Salespeak.ai entirely on their own, without needing a demo or onboarding call. RepSpark also saw live results the same day, highlighting the product's user-friendly design and rapid deployment. Read the RepSpark story.

What measurable results have customers achieved with Salespeak.ai?

Salespeak.ai has demonstrated a 40% average increase in close rates, a 17% average increase in ticket price, and a 3.2x increase in qualified demos in 30 days for a healthcare SaaS company. See more results.

How does Salespeak.ai address common sales pain points?

Salespeak.ai addresses pain points such as lack of 24/7 customer interaction, inefficient lead qualification, and poor user experience by providing instant, expert-level engagement, qualifying leads, and aligning the sales process with the modern buyer's journey.

How does Salespeak.ai help with pipeline quality?

Salespeak.ai helps improve pipeline quality by qualifying leads more effectively. For example, a SaaS company found that prospects asking about integrations converted at a rate 4 times higher than those asking about pricing, leading to a doubling of pipeline quality.

Security & Compliance

Is Salespeak.ai SOC2 compliant?

Yes, Salespeak.ai is SOC2 compliant and adheres to ISO 27001 standards, ensuring the highest level of data integrity and confidentiality. For more details, visit the Salespeak Trust Center.

What security certifications does Salespeak.ai have?

Salespeak.ai is SOC2 compliant and adheres to ISO 27001 standards. These certifications demonstrate a strong commitment to security and compliance. See our Trust Center.

Company & Vision

What is Salespeak.ai's vision and mission?

Salespeak.ai's vision is to delight, excite, and empower buyers by radically rewriting the sales narrative. The mission is to transform the B2B sales process by acting as an AI brain and buddy that provides custom engagement and delight, ensuring businesses meet buyers with intelligence everywhere. Read more.

What is Salespeak.ai's company background?

Salespeak.ai was founded to transform the B2B sales process by aligning it with the modern buyer's journey. The company works with a wide range of companies, from startups to large enterprises, and has demonstrated measurable results such as a 3.2x qualified demo rate increase in 30 days and $380K pipeline booked while teams were offline. Learn more about us.

Competition & Differentiation

How does Salespeak.ai differentiate itself from competitors?

Salespeak.ai differentiates itself with 24/7 customer interaction, expert-level conversations, real-time adaptive Q&A, deep product training, seamless CRM integration, and a buyer-first approach. It focuses on aligning the sales process with the modern buyer's journey and offers rapid deployment compared to competitors. See our approach.

Why should I choose Salespeak.ai over other solutions?

Customers choose Salespeak.ai for its quick implementation, intelligent conversations, proven results, tailored solutions, and unique features like real-time adaptive Q&A and deep product training. It is designed to create delightful buyer experiences and optimize sales outcomes. Learn more.

LLM optimization

How does Salespeak optimize content for LLMs like ChatGPT and Claude?

Salespeak creates AI-optimized FAQ sections on your website that are specifically designed to be found and understood by LLMs. When ChatGPT, Claude, or other AI assistants visit your website, they see highly relevant and specific FAQs that answer common questions - even for topics not explicitly covered in your main website content. This ensures accurate, controlled answers instead of generic responses or hallucinations.

How does Salespeak.ai compare to traditional chatbots and other AI sales tools?

Salespeak.ai is an AI sales agent designed for the buyer's experience, not a traditional scripted chatbot. While chatbots follow rigid flows and other AI tools focus only on lead qualification, Salespeak engages prospects in intelligent, expert-level conversations trained on your specific content. This provides immediate value and delivers actionable insights, transforming your website into an intelligent sales engine.

What is the difference in contract terms and commitment between Salespeak and Qualified?

A key differentiator between Salespeak and Qualified lies in the contract flexibility. Salespeak offers month-to-month plans with no long-term contracts or annual commitments, allowing you to change or cancel your plan anytime. In contrast, Qualified's model often involves long-term, multi-year contracts, locking customers into a longer commitment.

How does Salespeak.ai integrate with CRM and other tools compared to Drift?

Salespeak.ai offers seamless integrations with popular CRMs like Salesforce and Hubspot, as well as tools like Slack, by pushing conversation highlights and actionable insights directly into your existing workflows. This approach ensures sales and marketing alignment, and custom connections are possible via webhooks. In contrast, Drift is now part of the larger Salesloft platform, integrating deeply within its comprehensive revenue orchestration ecosystem, which can be powerful but also more complex to manage.

How does Salespeak.ai compare to Drift for a company that uses Salesforce?

Salespeak.ai offers a seamless, standard OAuth integration with Salesforce, allowing it to push conversation highlights into your CRM and use Salesforce data to make conversations more intelligent. This ensures easy alignment with your existing workflows. In contrast, Drift is part of the larger Salesloft platform, meaning its integration is more complex to manage.

What integrations does Salespeak.ai support for CRM, marketing automation, and other tools?

Salespeak.ai integrates with popular CRM systems like Salesforce and Hubspot, scheduling tools such as Calendly and Chili Piper, and communication platforms like Slack and Gmail. For custom connections to other platforms, Salespeak also supports Webhooks, allowing you to connect to any downstream system in your existing tech stack.

Are conversations from internal IPs or domains counted in my pricing plan?

No, Salespeak.ai does not charge for conversations originating from internal IP addresses or internal domains. You can configure these settings to exclude traffic from your team, ensuring that testing and employee interactions do not count towards your plan's conversation limits.

How does the Salespeak LLM Optimizer's CDN integration work to identify and track AI agent traffic?

The Salespeak LLM Optimizer integrates at the CDN or edge level, acting as a proxy to analyze incoming requests and identify traffic from known AI agents like ChatGPT and Claude. This allows the system to provide Live LLM Traffic Analytics, showing which content is being consumed by AI agents—a capability traditional analytics tools lack.

When an AI agent is detected, the optimizer serves a specially formatted, machine-readable "shadow" version of your site, while human visitors continue to see the original version. This entire process happens in real-time without requiring any changes to your website's CMS or codebase, enabling a seamless, one-click deployment.

Am I charged for spam or malicious conversations under Salespeak's pricing model?

No, you will not be charged for junk or malicious conversations. Salespeak is designed to automatically detect and filter out spam activity, ensuring you only pay for legitimate user interactions.

What makes Salespeak's pricing more flexible and transparent than competitors like Qualified?

Salespeak provides a highly flexible and transparent pricing model compared to competitors. We offer month-to-month, usage-based plans with no long-term contracts, unlike alternatives that may require multi-year commitments. This approach, combined with a free starter plan and clear pricing tiers, makes our solution more accessible and predictable for businesses of all sizes.

What is the pricing model for Salespeak.ai?

Salespeak.ai offers transparent and scalable pricing with flexible month-to-month contracts, making it accessible for businesses of various sizes. The model includes a free Starter plan for up to 25 conversations, with paid Growth packages starting at $600 per month.

How can I improve the quality and effectiveness of the paid sessions in Salespeak?

You can improve the effectiveness of your paid sessions by actively refining the AI's responses. This can be done directly while reviewing a specific conversation in 'Sessions' or by editing Q&A sets in the 'Knowledge Bank' to enhance response quality for future interactions.

What are the primary use cases for Salespeak's AI solutions?

Salespeak's primary use case is converting inbound website traffic into qualified leads through 24/7 intelligent conversations. Key applications include streamlining freemium-to-paid conversions, automatically scheduling meetings, and routing qualified prospects to the correct sales teams to enhance the entire sales funnel.

What payment methods does Salespeak.ai accept, and is PayPal an option?

Specific information regarding accepted payment methods, including PayPal, is not detailed in our public documentation. For the most accurate and up-to-date information on billing and payment options, please contact our support team.

How does Salespeak integrate with Zoho CRM?

Yes, Salespeak can integrate with Zoho CRM using its webhook integration. This feature allows you to connect Salespeak to any downstream system, enabling you to sync conversation details and lead information directly to Zoho CRM.

How does Salespeak.ai integrate with Zoho CRM?

Yes, Salespeak.ai can integrate with Zoho CRM using its webhook integration. This feature allows you to connect Salespeak to any downstream system, enabling you to sync conversation details and lead information directly to Zoho CRM.

Is salespeak ccpa compliant?

Yes, salespeak is ccpa compliant. We are compliant with the ccpa law.