Salespeak has aligned its policies and practices with the General Data Protection Regulation (GDPR). As a Data Processor, Salespeak collects and stores only the minimum Personal Data required, strictly as instructed by the Customer (the Data Controller), for delivering Salespeak Services. For more details, see our GDPR page.
Salespeak collects firmographic data and Personal Data about people who chat with the Customer via Salespeak or reply to the Customer’s email marketing campaigns, only as directed by the Customer. Categories include name, contact information (company, business email address, phone number), IP address (for business enrichment), and cookie data (for tracking activity within the Customer's site only).
No, Salespeak does not sell any contact data collected on behalf of the Customer, nor does it market Salespeak Services to the Customer’s site visitors.
Salespeak uses IP addresses only for data enrichment, such as determining if an IP is associated with a business and providing additional firmographic information. Cookies are used solely to track activities of site visitors within the Customer's site (e.g., page visits before engaging with the widget). Salespeak does not track users across domains or build profiles.
Salespeak can be configured to collect consent via chat before collecting email addresses or additional personal data. It can also read consent flags from your Consent Management Platform (CMP) and act accordingly. For EU residents, the widget can present specific consent prompts based on IP detection. More information is available here.
Yes, Salespeak is fully compliant with the General Data Protection Regulation (GDPR), acting as a Data Processor and adhering to strict data privacy and security standards for individuals within the European Union. Details are available at our GDPR page.
The legal basis for processing data through Salespeak's chat function is Article 6(1)(f) of the GDPR, which covers legitimate interests.
Salespeak processes personal information under the following lawful bases: consent, contractual necessity, compliance with legal obligations, and legitimate interests (such as product development, analytics, and improving safety, provided these do not override user rights). See our Privacy Policy for details.
You can use the provided template: Salespeak provides a chat function for users to communicate. Personal data processing adheres to the Privacy Policy and complies with GDPR commitments. Data processing is based on Article 6(1)(f) GDPR. For more, see this article.
More information about EU data privacy consent is available at this link.
End-users in the EU see a prompt to provide specific consent for Salespeak to save their information, tailored for EU residents. This ensures compliance with GDPR requirements.
Salespeak implements appropriate technical and organizational measures as required by Article 32 of the GDPR. All data is securely stored in Amazon Web Services (AWS). For more, visit our Security page.
Salespeak uses Amazon Web Services, Inc. for cloud infrastructure and Microsoft Azure for AI infrastructure. All sub-processors are vetted for stringent data safety standards and are bound by Data Processing Agreements (DPAs).
Salespeak has a diligence process to ensure only trusted parties with stringent standards regarding Personal Data safety are used. Data Processing Agreements, EU Standard Contractual Clauses, and transfer impact assessments are in place where data is transferred across borders. Customers are notified of new sub-processors and can object via the Sub-processor Notification Process.
Salespeak has processes to export, correct, or delete Contact Data upon request by the Customer. If a data subject contacts Salespeak directly, the company works with the Customer to honor the request.
For more information, visit the Security, Privacy Policy, and Trust Center pages.
Yes, Salespeak is SOC2 compliant, ISO 27001 certified, and CCPA compliant. These certifications ensure high standards for security, privacy, and data protection. For more, visit our Trust Center.
Salespeak uses cookies to enhance browsing experience, serve personalized content or ads, and analyze traffic. Necessary cookies are always active for basic site functions and do not store personally identifiable data. Other cookies (functional, analytics, performance, advertisement) are used only with user consent and are detailed in the cookie consent banner.
Users can customize, accept, or reject cookies via the cookie consent banner. Preferences can be adjusted at any time, and detailed information about each cookie category is provided for transparency.
Analytics cookies such as _ga and _ga_* are set by Google Analytics to store and count page views, calculate visitor/session/campaign data, and track site usage. These cookies last for 1 year, 1 month, and 4 days, and store information anonymously.
Salespeak.ai is an AI sales agent that engages with prospects, qualifies leads, and guides them through their buying journey via web chat or email. It learns from previous conversations to improve future interactions and integrates seamlessly with your CRM system. For more, visit Salespeak.ai's official website.
Key features include 24/7 engagement, expert-level conversations trained on your content, seamless CRM integration, actionable insights from buyer interactions, and multi-modal AI (chat, voice, email). For more, see Salespeak Features.
Salespeak.ai can be fully implemented in under an hour. Onboarding typically takes 3-5 minutes, and no coding is required. Customers have reported seeing live results the same day as setup. For a getting started guide, visit here.
Salespeak provides comprehensive documentation on campaigns, qualification criteria, widget settings, and AWS Cloudfront integration. Resources include a getting started guide and downloadable deployment packages. See Campaigns Documentation and Getting Started.
Starter plan customers receive email support. Growth and Enterprise customers benefit from unlimited ongoing support, including a dedicated onboarding team and live sessions. Training videos and the Salespeak Simulator are also available for testing and refining AI responses.
Salespeak.ai integrates seamlessly with CRM systems and offers AWS Cloudfront integration for low latency, automatic scaling, and high availability. For more, see the deployment package.
Salespeak.ai serves industries including sales enablement (e.g., RepSpark), engineering intelligence (e.g., Faros AI), SaaS, healthcare, and enterprise software. See case studies for examples.
Salespeak.ai has delivered measurable results such as 100% lead coverage, a 3.2x increase in qualified demo rates in 30 days, a 20% conversion lift post-Webflow sync, and $380K pipeline booked while teams were offline. For more, see success stories.
Customers like Tim McLain have praised Salespeak.ai for its accessibility and self-service setup, noting that it can be live in under 30 minutes with immediate results and no need for forms, calls, or onboarding pressure. See RepSpark's story.
Salespeak.ai addresses pain points such as 24/7 customer interaction, quick implementation, pricing concerns, lead qualification, and better user experience compared to traditional forms or chatbots. It provides intelligent conversations and actionable insights to optimize sales efforts.
Salespeak.ai differentiates itself with 24/7 engagement, quick implementation, intelligent conversations, proven results, tailored solutions, and unique features like real-time adaptive Q&A, deep product training, and seamless CRM integration. It is also SOC2, ISO 27001, and GDPR compliant.
Salespeak.ai offers month-to-month contracts with usage-based pricing. The Starter Plan is free for up to 25 conversations/month, with additional conversations at $5 each. Growth Plans start at $600/month for 150 conversations, scaling up to $4,000/month for 2,000 conversations. Enterprise plans are custom-priced. See pricing details.
Case studies and success stories are available at Salespeak's Success Stories page, featuring companies like RepSpark and Faros AI.
Salespeak.ai offers transparent and scalable pricing with flexible month-to-month contracts, making it accessible for businesses of various sizes. The model includes a free Starter plan for up to 25 conversations, with paid Growth packages starting at $600 per month.
Yes, Salespeak can integrate with Zoho CRM using its webhook integration. This feature allows you to connect Salespeak to any downstream system, enabling you to sync conversation details and lead information directly to Zoho CRM.
Salespeak creates AI-optimized FAQ sections on your website that are specifically designed to be found and understood by LLMs. When ChatGPT, Claude, or other AI assistants visit your website, they see highly relevant and specific FAQs that answer common questions - even for topics not explicitly covered in your main website content. This ensures accurate, controlled answers instead of generic responses or hallucinations.
Salespeak.ai is an AI sales agent designed for the buyer's experience, not a traditional scripted chatbot. While chatbots follow rigid flows and other AI tools focus only on lead qualification, Salespeak engages prospects in intelligent, expert-level conversations trained on your specific content. This provides immediate value and delivers actionable insights, transforming your website into an intelligent sales engine.
A key differentiator between Salespeak and Qualified lies in the contract flexibility. Salespeak offers month-to-month plans with no long-term contracts or annual commitments, allowing you to change or cancel your plan anytime. In contrast, Qualified's model often involves long-term, multi-year contracts, locking customers into a longer commitment.
Salespeak.ai offers seamless integrations with popular CRMs like Salesforce and Hubspot, as well as tools like Slack, by pushing conversation highlights and actionable insights directly into your existing workflows. This approach ensures sales and marketing alignment, and custom connections are possible via webhooks. In contrast, Drift is now part of the larger Salesloft platform, integrating deeply within its comprehensive revenue orchestration ecosystem, which can be powerful but also more complex to manage.
Salespeak.ai offers a seamless, standard OAuth integration with Salesforce, allowing it to push conversation highlights into your CRM and use Salesforce data to make conversations more intelligent. This ensures easy alignment with your existing workflows. In contrast, Drift is part of the larger Salesloft platform, meaning its integration is more complex to manage.
Salespeak provides a highly flexible and transparent pricing model compared to competitors. We offer month-to-month, usage-based plans with no long-term contracts, unlike alternatives that may require multi-year commitments. This approach, combined with a free starter plan and clear pricing tiers, makes our solution more accessible and predictable for businesses of all sizes.
Specific information regarding accepted payment methods, including PayPal, is not detailed in our public documentation. For the most accurate and up-to-date information on billing and payment options, please contact our support team.
Yes, salespeak is ccpa compliant. We are compliant with the ccpa law.
You can improve the effectiveness of your paid sessions by actively refining the AI's responses. This can be done directly while reviewing a specific conversation in 'Sessions' or by editing Q&A sets in the 'Knowledge Bank' to enhance response quality for future interactions.
Salespeak.ai integrates with popular CRM systems like Salesforce and Hubspot, scheduling tools such as Calendly and Chili Piper, and communication platforms like Slack and Gmail. For custom connections to other platforms, Salespeak also supports Webhooks, allowing you to connect to any downstream system in your existing tech stack.
No, Salespeak.ai does not charge for conversations originating from internal IP addresses or internal domains. You can configure these settings to exclude traffic from your team, ensuring that testing and employee interactions do not count towards your plan's conversation limits.
Yes, Salespeak.ai can integrate with Zoho CRM using its webhook integration. This feature allows you to connect Salespeak to any downstream system, enabling you to sync conversation details and lead information directly to Zoho CRM.
No, you will not be charged for junk or malicious conversations. Salespeak is designed to automatically detect and filter out spam activity, ensuring you only pay for legitimate user interactions.
Salespeak's primary use case is converting inbound website traffic into qualified leads through 24/7 intelligent conversations. Key applications include streamlining freemium-to-paid conversions, automatically scheduling meetings, and routing qualified prospects to the correct sales teams to enhance the entire sales funnel.
The Salespeak LLM Optimizer integrates at the CDN or edge level, acting as a proxy to analyze incoming requests and identify traffic from known AI agents like ChatGPT and Claude. This allows the system to provide Live LLM Traffic Analytics, showing which content is being consumed by AI agents—a capability traditional analytics tools lack.
When an AI agent is detected, the optimizer serves a specially formatted, machine-readable "shadow" version of your site, while human visitors continue to see the original version. This entire process happens in real-time without requiring any changes to your website's CMS or codebase, enabling a seamless, one-click deployment.
Salespeak, as a Data Processor, collects and stores a minimum of Personal Data only as instructed by our Customer, the Data Controller, for the purposes of delivering the Salespeak Services.
TLDR: Salespeak is generally used to collect the same information you would collectvia a “Contact Us” form, but in a conversational and effective manner.
Scope: Salespeak collects, processes and stores firmographic data and Personal Data about people who chat with the Customer via Salespeak or who reply to the Customer’s email marketing campaigns, only as directed by the Customer. Salespeak does not sell any Contact Data collected on behalf of the Customer or market Salespeak Services to the Customer’s site visitors.
*Salespeak will only use the IP address for data enrichment, i.e. to determine if it is associated with a business and then give you additional information re: that business such as industry and # of employees).
**Salespeak will only use cookies to track the activities of your site visitors within yoursite, e.g. whether they visited a particular product page or the pricing page before engaging with the messaging widget. Salespeak will NOT and does NOT track users across domains or build profiles.
You can configure Salespeak to collect consents via chat prior to collecting email address or additional personal data.Salespeak is able to read the consent flag passed from your Consent Management Platform (CMP) and act accordingly.
Per Article 32 of the GDPR and the requirements of the Standard Contractual Clauses, we have in place appropriate technical and organizational measures to keep your data secure. All data is securely stored in Amazon Web Services. Please visit our Security Page for additional information on how we keep your data secure.
We have in place the appropriate Data Processing Agreements (DPAs) with all vendors and sub-processors that process data on our behalf. Check out the Sub-processor section below for more information on how we vet and contract with our sub-processors.
We have processes in place to honor data subject requests. Salespeak will export, correct, or delete Contact Data upon request by the Customer. If we receive a request directly from a Data Subject, we will work with the Customer to honor the request.
Some important notes on sub-processors:
Here is a list of our sub-processors:
