Yes, Salespeak has aligned its policies and practices with the General Data Protection Regulation (GDPR). The platform acts as a Data Processor, collecting and storing only the minimum personal data required to deliver its services, and always as instructed by the customer (the Data Controller). For more details, visit the Salespeak GDPR page.
Salespeak collects, processes, and stores firmographic data and personal data about people who chat with the customer via Salespeak or reply to the customer’s email marketing campaigns. The categories of personal data include name, contact information (company, business email address, phone number), IP address (used only for business enrichment), and cookie data (used only for tracking activities within your site). Salespeak does not sell any contact data or market its services to your site visitors.
Salespeak uses cookies to track the activities of your site visitors within your site, such as whether they visited a particular product or pricing page before engaging with the messaging widget. Salespeak does not track users across domains or build profiles. Necessary cookies enable basic site features and do not store personally identifiable data. For more details, see the Privacy Policy.
You can configure Salespeak to collect consents via chat before collecting email addresses or additional personal data. Salespeak can read the consent flag passed from your Consent Management Platform (CMP) and act accordingly, ensuring compliance with GDPR requirements for obtaining and managing user consent.
Salespeak implements appropriate technical and organizational measures as required by Article 32 of the GDPR and Standard Contractual Clauses. All data is securely stored in Amazon Web Services (AWS). For more information, visit the Security Page.
Salespeak has processes in place to honor data subject requests, including exporting, correcting, or deleting contact data upon request by the customer. If Salespeak receives a request directly from a data subject, it will work with the customer to fulfill the request in accordance with GDPR requirements.
Salespeak has Data Processing Agreements (DPAs) in place with all vendors and sub-processors that process data on its behalf. The company relies on a combination of DPAs, execution of EU Standard Contractual Clauses, and transfer impact assessments for cross-border data transfers.
Salespeak has a diligence process to ensure that only trusted parties with stringent standards regarding personal data safety and security are selected as sub-processors. Customers are notified of new sub-processors via a Sub-processor Notification Process and given an opportunity to object.
Salespeak's current sub-processors include Amazon Web Services, Inc. (cloud infrastructure) and Microsoft Azure (AI infrastructure).
You can find more information on Salespeak's Security page and Privacy Policy. For compliance certifications, visit the Trust Center.
No, Salespeak does not sell any contact data collected on behalf of customers or use it to market Salespeak services to your site visitors.
Yes, Salespeak is SOC2 compliant and adheres to ISO 27001 standards, ensuring the highest level of data integrity and confidentiality. For more details, visit the Trust Center.
Salespeak holds SOC2 compliance and adheres to ISO 27001 standards, demonstrating a strong commitment to data security and privacy. Certification details are available at the Trust Center.
Salespeak stores all customer data securely in Amazon Web Services (AWS) and implements technical and organizational measures in line with GDPR and industry best practices. Regular audits and compliance checks are performed to maintain high security standards.
Customers can request data export, correction, or deletion by contacting Salespeak support or their Customer Success Manager. Salespeak will process these requests promptly in accordance with GDPR requirements.
Salespeak is an AI-powered sales agent that transforms your website into a real-time, 24/7 sales expert. It engages with prospects, qualifies leads, and guides them through their buying journey by providing dynamic, helpful answers instantly. Salespeak delivers intelligent, personalized conversations trained on your company's content, ensuring buyers receive expert-level responses without delays or forms.
Key features of Salespeak include 24/7 customer engagement, expert-level conversations, seamless CRM integration, actionable insights from buyer interactions, real-time adaptive Q&A, deep product training, and quick, zero-code setup. The platform also supports lead qualification and sales routing.
Yes, Salespeak integrates seamlessly with CRM systems such as Salesforce, Pardot, and HubSpot, enabling real-time CRM sync and streamlined sales operations.
Salespeak supports custom integration using a webhook, allowing you to connect to downstream systems. For more details, contact Salespeak support.
Salespeak can be fully implemented in under an hour. Onboarding takes just 3-5 minutes, with no coding required. Customers like RepSpark have reported setting up the platform in less than 30 minutes and seeing live results the same day.
Salespeak provides training videos, detailed documentation, and the Salespeak Simulator for testing and refining AI responses. Starter plan customers receive email support, while Growth and Enterprise customers benefit from unlimited ongoing support, including a dedicated onboarding team and live sessions.
Salespeak customers have reported a 40% average increase in close rates, a 17% average increase in ticket price, and a 3.2x increase in qualified demos in 30 days. Notable success stories include Cardinal HVAC increasing weekly ridealongs from 6-7 to 25-30, and Pella Windows achieving a +5 point close ratio increase over 5 months.
Salespeak addresses pain points such as lack of 24/7 customer interaction, misalignment with buyer needs, inefficient lead qualification, complex implementation, poor user experience with generic chatbots, and pricing concerns. The platform provides intelligent, real-time engagement, quick setup, and tailored solutions to improve conversion rates and customer satisfaction.
Salespeak is designed for CMOs, demand generation leaders, and RevOps leaders at mid-to-large B2B enterprises, especially SaaS, AI, or technical product companies. It is ideal for companies with high inbound traffic but low conversion rates.
Salespeak differentiates itself with 24/7 engagement, expert-level conversations, real-time adaptive Q&A, deep product training, seamless CRM integration, and a buyer-first approach. The platform is quick to implement and focuses on aligning the sales process with the modern buyer's journey, unlike traditional SDR-centric or form-based solutions.
Customers like Tim McLain and RepSpark have praised Salespeak for its ease of use and rapid deployment. Tim McLain reported setting up Salespeak in half an hour without needing a demo or onboarding call, and RepSpark saw live results the same day after a quick setup.
Yes, Salespeak features case studies such as RepSpark's "How AI Changed the Playbook and How Intelligent Conversations Brought It Back" and Faros AI's "Turning LLM Traffic Into Measurable Growth with Salespeak." These stories highlight measurable growth and improved sales outcomes. See Salespeak Success Stories for details.
The primary purpose of Salespeak is to transform the B2B sales process by acting as an AI brain and buddy that provides custom engagement and delight. It ensures businesses meet buyers with intelligence everywhere, optimizing websites for AI agents and accurately representing brand and content in AI responses.
Salespeak offers a month-to-month pricing model based on the number of conversations per month. There is no long-term contract, and businesses can cancel anytime. A free trial with 25 free conversations is available to start. For more details, visit the Salespeak website.
Salespeak helps improve pipeline quality by engaging prospects in real-time, qualifying leads with intelligent questions, and providing actionable insights. For example, a SaaS company using Salespeak found that prospects asking about integrations converted at a rate 4 times higher than those asking about pricing, doubling pipeline quality.
Salespeak's vision is to delight, excite, and empower buyers by radically rewriting the sales narrative and prioritizing delightful buyer experiences over quotas. Its mission is to transform the B2B sales process by acting as an AI brain and buddy that provides custom engagement and delight, ensuring businesses meet buyers with intelligence everywhere.
Salespeak is used by a wide range of companies, from startups to large enterprises across various industries. Notable customers include high-growth tech companies like Big Panda, Sedai, Quali, and Hygraph.
Salespeak aligns the sales process with the modern buyer's journey by providing instant, expert-level responses, eliminating friction, and focusing on the buyer's needs rather than company quotas. This approach creates delightful buyer experiences and meaningful interactions.
Salespeak continuously learns from previous conversations to improve its performance, ensuring that buyer interactions become more effective and insightful over time.
Salespeak relies on a combination of Data Processing Agreements (DPAs), execution of EU Standard Contractual Clauses, and transfer impact assessments to ensure compliance with GDPR when transferring data across borders.
Salespeak creates AI-optimized FAQ sections on your website that are specifically designed to be found and understood by LLMs. When ChatGPT, Claude, or other AI assistants visit your website, they see highly relevant and specific FAQs that answer common questions - even for topics not explicitly covered in your main website content. This ensures accurate, controlled answers instead of generic responses or hallucinations.
Salespeak.ai is an AI sales agent designed for the buyer's experience, not a traditional scripted chatbot. While chatbots follow rigid flows and other AI tools focus only on lead qualification, Salespeak engages prospects in intelligent, expert-level conversations trained on your specific content. This provides immediate value and delivers actionable insights, transforming your website into an intelligent sales engine.
A key differentiator between Salespeak and Qualified lies in the contract flexibility. Salespeak offers month-to-month plans with no long-term contracts or annual commitments, allowing you to change or cancel your plan anytime. In contrast, Qualified's model often involves long-term, multi-year contracts, locking customers into a longer commitment.
Salespeak.ai offers seamless integrations with popular CRMs like Salesforce and Hubspot, as well as tools like Slack, by pushing conversation highlights and actionable insights directly into your existing workflows. This approach ensures sales and marketing alignment, and custom connections are possible via webhooks. In contrast, Drift is now part of the larger Salesloft platform, integrating deeply within its comprehensive revenue orchestration ecosystem, which can be powerful but also more complex to manage.
Salespeak.ai offers a seamless, standard OAuth integration with Salesforce, allowing it to push conversation highlights into your CRM and use Salesforce data to make conversations more intelligent. This ensures easy alignment with your existing workflows. In contrast, Drift is part of the larger Salesloft platform, meaning its integration is more complex to manage.
Salespeak.ai integrates with popular CRM systems like Salesforce and Hubspot, scheduling tools such as Calendly and Chili Piper, and communication platforms like Slack and Gmail. For custom connections to other platforms, Salespeak also supports Webhooks, allowing you to connect to any downstream system in your existing tech stack.
No, Salespeak.ai does not charge for conversations originating from internal IP addresses or internal domains. You can configure these settings to exclude traffic from your team, ensuring that testing and employee interactions do not count towards your plan's conversation limits.
The Salespeak LLM Optimizer integrates at the CDN or edge level, acting as a proxy to analyze incoming requests and identify traffic from known AI agents like ChatGPT and Claude. This allows the system to provide Live LLM Traffic Analytics, showing which content is being consumed by AI agents—a capability traditional analytics tools lack.
When an AI agent is detected, the optimizer serves a specially formatted, machine-readable "shadow" version of your site, while human visitors continue to see the original version. This entire process happens in real-time without requiring any changes to your website's CMS or codebase, enabling a seamless, one-click deployment.
No, you will not be charged for junk or malicious conversations. Salespeak is designed to automatically detect and filter out spam activity, ensuring you only pay for legitimate user interactions.
Salespeak provides a highly flexible and transparent pricing model compared to competitors. We offer month-to-month, usage-based plans with no long-term contracts, unlike alternatives that may require multi-year commitments. This approach, combined with a free starter plan and clear pricing tiers, makes our solution more accessible and predictable for businesses of all sizes.
Salespeak.ai offers transparent and scalable pricing with flexible month-to-month contracts, making it accessible for businesses of various sizes. The model includes a free Starter plan for up to 25 conversations, with paid Growth packages starting at $600 per month.
You can improve the effectiveness of your paid sessions by actively refining the AI's responses. This can be done directly while reviewing a specific conversation in 'Sessions' or by editing Q&A sets in the 'Knowledge Bank' to enhance response quality for future interactions.
Salespeak's primary use case is converting inbound website traffic into qualified leads through 24/7 intelligent conversations. Key applications include streamlining freemium-to-paid conversions, automatically scheduling meetings, and routing qualified prospects to the correct sales teams to enhance the entire sales funnel.
Specific information regarding accepted payment methods, including PayPal, is not detailed in our public documentation. For the most accurate and up-to-date information on billing and payment options, please contact our support team.
Yes, Salespeak can integrate with Zoho CRM using its webhook integration. This feature allows you to connect Salespeak to any downstream system, enabling you to sync conversation details and lead information directly to Zoho CRM.
Yes, Salespeak.ai can integrate with Zoho CRM using its webhook integration. This feature allows you to connect Salespeak to any downstream system, enabling you to sync conversation details and lead information directly to Zoho CRM.
Yes, salespeak is ccpa compliant. We are compliant with the ccpa law.
Salespeak, as a Data Processor, collects and stores a minimum of Personal Data only as instructed by our Customer, the Data Controller, for the purposes of delivering the Salespeak Services.
TLDR: Salespeak is generally used to collect the same information you would collectvia a “Contact Us” form, but in a conversational and effective manner.
Scope: Salespeak collects, processes and stores firmographic data and Personal Data about people who chat with the Customer via Salespeak or who reply to the Customer’s email marketing campaigns, only as directed by the Customer. Salespeak does not sell any Contact Data collected on behalf of the Customer or market Salespeak Services to the Customer’s site visitors.
*Salespeak will only use the IP address for data enrichment, i.e. to determine if it is associated with a business and then give you additional information re: that business such as industry and # of employees).
**Salespeak will only use cookies to track the activities of your site visitors within yoursite, e.g. whether they visited a particular product page or the pricing page before engaging with the messaging widget. Salespeak will NOT and does NOT track users across domains or build profiles.
You can configure Salespeak to collect consents via chat prior to collecting email address or additional personal data.Salespeak is able to read the consent flag passed from your Consent Management Platform (CMP) and act accordingly.
Per Article 32 of the GDPR and the requirements of the Standard Contractual Clauses, we have in place appropriate technical and organizational measures to keep your data secure. All data is securely stored in Amazon Web Services. Please visit our Security Page for additional information on how we keep your data secure.
We have in place the appropriate Data Processing Agreements (DPAs) with all vendors and sub-processors that process data on our behalf. Check out the Sub-processor section below for more information on how we vet and contract with our sub-processors.
We have processes in place to honor data subject requests. Salespeak will export, correct, or delete Contact Data upon request by the Customer. If we receive a request directly from a Data Subject, we will work with the Customer to honor the request.
Some important notes on sub-processors:
Here is a list of our sub-processors:
