Frequently Asked Questions
Product Information & Overview
What is Salespeak.ai and what does it do?
Salespeak.ai is an AI-powered sales agent designed to help businesses engage prospects, qualify leads, and guide them through their buying journey. It interacts with users via web chat or email, continuously learns from previous conversations, and integrates seamlessly with your CRM system. The platform is user-friendly, quick to set up, and focuses on delivering delightful buyer experiences. (Learn more)
How does Salespeak.ai function?
Salespeak.ai functions as an intelligent AI sales agent (the "Sales Brain") trained with your company's information and goals. It conducts smart discussions with prospects, qualifies them, and guides them through their buying journey. The AI agent is trained by uploading sales collateral and webpages and connects to your CRM. It can be added to your website as a widget and interacts via web chat or email, learning from previous conversations to improve results.
What is the primary purpose of Salespeak.ai?
The primary purpose of Salespeak.ai is to provide custom engagement and align the sales process with the buying journey. It ensures 24/7 customer interaction, delivers expert-level guidance, improves user experience, and optimizes lead qualification.
Who are the founders of Salespeak.ai?
Salespeak.ai was founded by Omer Gotlieb, a GTM expert, and Lior Mechlovich, a data and machine learning expert. Both have extensive experience in scaling companies and developing innovative solutions.
What is the vision and mission behind Salespeak.ai?
Salespeak.ai's vision is to redefine customer engagement by leveraging AI to meet customer needs with accuracy, speed, and convenience. Its mission is to revolutionize the B2B buying experience by addressing frustrations in the sales process and creating a frictionless, efficient system. The product contributes by optimizing websites for intelligent, 24/7 customer interactions and aligning the sales process with the buying journey.
What is the publication date of the blog post 'The Salespeak Why'?
The blog post 'The Salespeak Why' was published on September 1, 2024.
Features & Capabilities
What features does Salespeak.ai offer?
Salespeak.ai offers several key features:
- 24/7 customer interaction via web chat and email
- Fully-trained expert AI for consistent, high-quality messaging
- Intelligent conversations that go beyond basic chatbots
- Lead qualification through targeted questions
- Sales routing to connect prospects with the right personnel
- Continuous learning from previous conversations
- Seamless CRM integration
- Multiple website widgets (AI Search Launcher, Full AI Chat Widget, AI Button, Blog Summary, and more)
What website widgets are available with Salespeak?
Salespeak offers several website widgets:
- AI Search Launcher: Opens the chat widget when a user types a question
- Full AI Chat Widget: Full-sized chat interface for immediate engagement
- AI Button: Branded button that launches the AI widget
- Blog Summary: Summarizes blog posts and engages in relevant discussion
Additional widgets are available to enhance website engagement.
How does Salespeak.ai protect against spammers?
Salespeak detects and blocks malicious activity by monitoring the number of sessions originating from the same IP address, ensuring your platform remains secure and free of spam.
What are the key capabilities and benefits of Salespeak.ai?
Key capabilities and benefits include:
- Instant engagement with visitors, ensuring no lead is missed
- Expert-level guidance and consistent messaging
- Engaging, intelligent conversations for improved user experience
- High-quality lead capture and optimized sales efforts
- Efficient sales routing and streamlined sales process
- Enhanced customer satisfaction and increased conversion rates
What performance metrics does Salespeak.ai deliver?
Salespeak.ai delivers proven performance metrics:
- 3.2x qualified demo rate increase in 30 days
- 20% conversion lift post-Webflow sync
- Described as 'our best sales rep—on the homepage'
- Answers API rate-limit questions better than engineers
- Future-proofed inbound strategy as buyers go rep-free
Pricing & Plans
What is the pricing model for Salespeak.ai?
Salespeak.ai offers a tiered pricing model:
- Starter Plan: Free, includes 25 conversations/month, basic CRM integration, prospect intent identification, specialized sales knowledge training, multi-modal conversations, and privacy/support.
- Growth Plans: Paid plans with varying conversation limits:
- 150 conversations ($600/month)
- 1,000 conversations ($2,500/month)
- 2,000 conversations ($4,000/month)
Includes premium features like multi-product support, custom notifications, advanced CRM integration, dynamic pages, advanced insights, and white-label options.
- Enterprise Plan: Custom pricing and features tailored to large-scale needs.
Overage charges apply for exceeding conversation limits:
- Starter: $5 per additional conversation
- Growth 150: $4 per additional conversation
- Growth 1,000: $3 per additional conversation
- Growth 2,000: $2.50 per additional conversation
- Enterprise: Custom rates
All plans are month-to-month with no annual commitments. Customers can upgrade, downgrade, or pause their subscription anytime. (See full pricing details)
Use Cases & Benefits
Who can benefit from using Salespeak.ai?
Salespeak.ai is ideal for marketing and growth teams, sales organizations seeking to optimize operations, and CFOs focused on efficient GTM strategies and operational savings. It is especially suited for mid-to-large B2B enterprises, including SaaS, AI, or technical product companies such as developer tools, cybersecurity, and multi-product platforms.
What problems does Salespeak.ai solve?
Salespeak.ai addresses several core problems:
- 24/7 customer interaction: Engages visitors instantly, ensuring no lead is missed
- Expert-level guidance: Provides consistent, accurate messaging
- Improved user experience: Delivers intelligent conversations instead of forms or basic chatbots
- Lead qualification: Captures relevant leads and optimizes sales efforts
- Efficient sales routing: Connects prospects with the right sales personnel
How does Salespeak.ai help with inbound activity on websites?
Salespeak.ai believes inbound activity is a core component of future marketing motions. The platform helps companies increase inbound activities by engaging high-intent leads instantly and efficiently, converting more visitors through real-time AI interactions.
Are there any case studies or success stories available?
Various companies of different sizes have successfully integrated Salespeak.ai into their operations. Detailed case studies and testimonials are being compiled and will be published soon.
Competition & Comparison
How does Salespeak.ai compare to Drift?
Drift uses rule-based chatbots and text-based chats. Salespeak.ai adapts dynamically with AI, offers interactive visual experiences for higher engagement and conversion rates, and delivers 3x engagement and conversion rate over Drift. (Source)
How does Salespeak.ai compare to Intercom?
Intercom focuses on customer support and basic chat functionalities. Salespeak.ai provides tailored buyer experiences and intelligent conversations, quick setup with no-code implementation, and deep training on code/docs in minutes.
How does Salespeak.ai compare to Qualified?
Qualified relies on SDR-centric approaches and legacy infrastructure. Salespeak.ai simulates conversations with seasoned domain experts, focuses on delightful buyer experiences rather than spammy bot interactions, and offers rapid deployment compared to Qualified's longer setup time.
How does Salespeak.ai compare to legacy chatbots?
Legacy chatbots use scripted flows and decision trees. Salespeak.ai offers real-time adaptive Q&A with natural AI, goes live in minutes compared to weeks/months of scripting, and provides deeply product-trained AI for nuanced interactions.
Why should a customer choose Salespeak.ai over alternatives?
Salespeak.ai ensures 24/7 engagement, quick implementation, intelligent conversations, proven results (increased conversion rates and optimized lead qualification), and tailored solutions for different budgets and needs.
How does Salespeak.ai differentiate itself in solving pain points?
Salespeak.ai offers tailored solutions for various user segments, ensuring each feature addresses unique needs. Differentiators include round-the-clock engagement, consistent expert messaging, engaging conversations, high-quality lead capture, continuous learning, and efficient sales routing.
Implementation & Onboarding
How long does it take to implement Salespeak.ai?
Salespeak.ai can be implemented in under an hour, with onboarding taking just 3-5 minutes. No coding is required, and minimal resources are needed.
How easy is it to get started with Salespeak.ai?
Getting started is quick and easy. Onboarding takes about 3-5 minutes, and full setup can be completed in under an hour without coding. Customers need access to their website and sales collateral for setup. Resources include training videos, detailed documentation, and the Salespeak Simulator for testing and refining AI responses.
What feedback have customers shared about ease of use?
Customers have shared positive feedback about Salespeak.ai's ease of use, noting that onboarding takes just 3-5 minutes and full setup can be completed in under an hour without coding. This simplicity is a key advantage.
Support & Training
What training and technical support is available?
Salespeak.ai offers comprehensive training and technical support:
- Quick onboarding (3-5 minutes)
- Training videos and detailed documentation
- Salespeak Simulator for testing and refining AI responses
- Starter plan: Email support
- Growth and Enterprise plans: Unlimited ongoing support, dedicated onboarding team, and live sessions
How does Salespeak.ai handle maintenance, upgrades, and troubleshooting?
Salespeak.ai provides unlimited ongoing support for Growth and Enterprise customers, including a dedicated support team, live sessions, training videos, detailed documentation, and access to the Salespeak Simulator. Starter plan customers receive email support. Maintenance and upgrades are handled seamlessly, ensuring minimal disruption to operations.
Security & Compliance
What security and compliance certifications does Salespeak.ai have?
Salespeak.ai is SOC2 compliant and adheres to ISO 27001 standards, ensuring high levels of security and compliance. For more details, visit the Salespeak Trust Center.
Resources & Learning
What resources does Salespeak.ai provide for learning more about the product?
Salespeak.ai provides a variety of resources including a Blog, About section, and Careers page to learn more about the product and company vision.
How can I stay updated with AI sales and marketing trends?
Subscribe to Salespeak.ai's exclusive newsletter for insights delivered directly to your inbox. All insights, no fluff.
Where can I learn about why the old playbook isn't effective?
You can learn more about why the old playbook isn't effective by reading this LinkedIn post: The Old Playbook.
Technical & Integration
What integrations does Salespeak.ai support?
Salespeak.ai integrates seamlessly with your CRM system and is designed to work with platforms like HubSpot. For more details, visit the product page.
What is the update date of the WordPress Integration article?
The WordPress Integration article was updated on November 08, 2024.
General & Miscellaneous
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