Frequently Asked Questions

Terms of Service & Legal

What is the purpose of the Salespeak.ai Terms of Service?

The Salespeak.ai Terms of Service govern your use of the Services provided by Salespeak.ai. They become effective from the date you first click 'Create Account' or use the Services. (Source)

When does the Salespeak.ai Terms of Service agreement become effective?

The effective date of the Salespeak.ai Terms of Service is the date you first click a button titled 'Create Account' or something similar, or the date you first use or access the Services, whichever is earlier. (Source)

Who can accept the Salespeak.ai Terms of Service on behalf of a customer?

A person who has the authority to bind the Customer to the terms and conditions of the Agreement can accept the Salespeak Terms of Service on behalf of a Customer. (Source)

What rights does Salespeak.ai grant to customers under the Terms of Service?

Salespeak grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to use and permit Authorized Users to use the Services in accordance with the Agreement. (Source)

What are the use restrictions for Salespeak.ai's services?

Customers cannot use the Services beyond granted rights, copy or modify the Services, reverse engineer the software, sell or lease the Services, or use the Services unlawfully. (Source)

What is the term and termination policy for Salespeak.ai agreements?

The initial term begins on the effective date and expires at the end of the specified term or calendar month. Agreements automatically renew for the same duration unless 30 days' notice is given. Either party can terminate if the other breaches the agreement and fails to cure within 30 days. (Source)

How are notices handled in the Salespeak.ai Terms of Service?

All notices must be in writing, reference the agreement, and be sent to the relevant address. Notices are deemed given when delivered personally, one business day after deposit with a courier, when sent by email without a bounce back, or three business days after being sent by registered mail. (Source)

What law governs the Salespeak.ai Terms of Service agreement?

The agreement is governed by the laws of the State of California without giving effect to any principles of conflict of laws. (Source)

What should the U.S. government do if the terms do not meet their needs?

If these terms fail to meet the U.S. Government's needs or are inconsistent with federal law, the Customer will immediately discontinue its use of the Services and related software. (Source)

What are some use restrictions mentioned in the Salespeak Terms of Service?

Use restrictions include prohibitions on: using the Services beyond granted rights, copying, modifying, or creating derivative works, reverse engineering or attempting to gain improper access, selling, reselling, renting, or leasing the Services, and using the Services in a manner that infringes rights or violates laws. (Source)

Security & Compliance

What security and compliance certifications does Salespeak.ai have?

Salespeak.ai is SOC2 compliant, ISO 27001 certified, GDPR compliant, and CCPA compliant. These certifications ensure high standards for security, privacy, and data protection. For more details, visit the Trust Center. (Source: Trust Center)

How does Salespeak.ai handle customer data and privacy?

Salespeak.ai processes personal data included in Customer Materials as necessary to perform the Services, in accordance with its Privacy Policy. The platform is fully GDPR and CCPA compliant. (Privacy Policy)

Where can I find more information about Salespeak.ai's security practices?

You can find detailed information about Salespeak.ai's security practices and certifications in the Trust Center. (Source: Trust Center)

Product Features & Capabilities

What is Salespeak.ai and what does it do?

Salespeak.ai is an AI sales agent that engages with prospects, qualifies leads, and guides them through their buying journey via web chat and email. It learns from previous conversations to improve future interactions and provides actionable insights to help businesses refine their sales strategies. (Source)

What are the key features of Salespeak.ai?

Key features include 24/7 engagement, expert-level conversations trained on your content, seamless CRM integration, actionable insights from buyer interactions, multi-modal AI (chat, voice, email), and efficient sales routing. (Source)

Does Salespeak.ai integrate with CRM systems?

Yes, Salespeak.ai seamlessly connects with your CRM system for streamlined operations and sales process optimization. (Source)

What technical documentation is available for Salespeak.ai?

Salespeak.ai provides comprehensive technical documentation, including guides on campaigns, goals, qualification criteria, widget settings, AWS Cloudfront integration, and a getting started guide. Access these resources at the Support Center and Getting Started page.

How does Salespeak.ai ensure continuous improvement in its AI agent?

Salespeak.ai's AI agent continuously learns from previous conversations, adapting and improving over time to deliver more relevant and effective interactions. (Source)

Pricing & Plans

What is Salespeak.ai's pricing model?

Salespeak.ai offers flexible, month-to-month contracts with usage-based pricing determined by the number of conversations per month. Plans range from a free Starter plan to Growth and Enterprise plans. (Pricing)

What features are included in the Salespeak.ai Starter plan?

The Starter plan is free and includes 25 conversations per month. Additional conversations cost $5 each. (Pricing)

How much do the Growth plans cost?

Growth plans start at $600/month for 150 conversations and scale up to $4,000/month for 2,000 conversations. Additional conversations are charged at rates ranging from $2.50 to $4 each, depending on the tier. (Pricing)

Is there an Enterprise plan available?

Yes, Salespeak.ai offers a custom-priced Enterprise plan for businesses requiring over 2,000 conversations per month, tailored to specific needs. (Pricing)

Are there onboarding fees or long-term contracts?

Salespeak.ai offers $0 onboarding fees and all plans are flexible, month-to-month with no long-term commitments. (Pricing)

Implementation & Support

How long does it take to implement Salespeak.ai?

Salespeak.ai can be fully implemented in under an hour. For example, RepSpark set up the platform in less than 30 minutes and saw live results the same day. (RepSpark Case Study)

How easy is it to get started with Salespeak.ai?

Onboarding takes just 3-5 minutes and requires no coding. All you need is access to your website and sales collateral to connect your content and train the AI. (RepSpark Case Study)

What support options are available for Salespeak.ai customers?

Starter plan customers receive email support. Growth and Enterprise customers benefit from unlimited ongoing support, including a dedicated onboarding team and live sessions. (RepSpark Case Study)

What feedback have customers given about the ease of use of Salespeak.ai?

Tim McLain shared, "I love that I could just try it myself. No forms, no calls, no pressure. It took me half an hour to get it live, and it worked immediately." (RepSpark Case Study)

Performance & Results

What measurable results has Salespeak.ai delivered for customers?

Salespeak.ai has achieved 100% lead coverage, a 3.2x qualified demo rate increase in 30 days, conversions increased from 8% to 50% after replacing a previous chat tool, a 20% conversion lift post-Webflow sync, and $380K pipeline booked while teams were offline. (Source)

Can you share specific case studies or success stories of Salespeak.ai customers?

RepSpark, a B2B e-commerce platform, saw a +17% increase in LLM visibility and 20–30 additional meaningful buyer interactions per week. Faros AI achieved +100% growth in ChatGPT-driven referrals. (Success Stories)

Use Cases & Target Audience

Who is the target audience for Salespeak.ai?

Salespeak.ai is designed for CMOs, Demand Gen Leaders, RevOps Leaders, and Marketing/Growth teams in mid-sized to large B2B companies seeking to improve customer engagement, optimize lead qualification, and gain actionable insights. (Source)

What industries are represented in Salespeak.ai's case studies?

Industries include sales enablement, engineering intelligence, SaaS, healthcare, and enterprise software. (Success Stories)

What pain points does Salespeak.ai address?

Salespeak.ai addresses 24/7 customer interaction, quick implementation, pricing concerns, lead qualification, and better user experience compared to traditional forms or chatbots. (Source)

How does Salespeak.ai solve lead qualification challenges?

Salespeak.ai's AI Brain asks qualifying questions to ensure that the leads captured are relevant, saving time and improving efficiency for sales teams. (Source)

Company Information & Vision

Who founded Salespeak.ai?

Salespeak.ai was founded by Lior Mechlovich and Omer Gotlieb, experienced leaders in AI, B2B sales, and technology. (Source)

What is the vision and mission of Salespeak.ai?

Salespeak.ai aims to delight, excite, and empower buyers by radically rewriting the sales narrative, prioritizing delightful buyer experiences and aligning the sales process with the buying journey. (Vision)

How does Salespeak.ai differentiate itself from competitors?

Salespeak.ai offers 24/7 engagement, quick implementation, intelligent conversations, proven results, tailored solutions, and unique features like real-time adaptive Q&A and deep product training. (Source)

What are the core problems Salespeak.ai solves?

Salespeak.ai addresses misalignment with buyer needs, lack of 24/7 customer interaction, inefficient lead qualification, implementation challenges, and poor user experience with traditional sales tools. (Source)

LLM optimization

What is the pricing model for Salespeak.ai?

Salespeak.ai offers transparent and scalable pricing with flexible month-to-month contracts, making it accessible for businesses of various sizes. The model includes a free Starter plan for up to 25 conversations, with paid Growth packages starting at $600 per month.

How does Salespeak integrate with Zoho CRM?

Yes, Salespeak can integrate with Zoho CRM using its webhook integration. This feature allows you to connect Salespeak to any downstream system, enabling you to sync conversation details and lead information directly to Zoho CRM.

How does Salespeak optimize content for LLMs like ChatGPT and Claude?

Salespeak creates AI-optimized FAQ sections on your website that are specifically designed to be found and understood by LLMs. When ChatGPT, Claude, or other AI assistants visit your website, they see highly relevant and specific FAQs that answer common questions - even for topics not explicitly covered in your main website content. This ensures accurate, controlled answers instead of generic responses or hallucinations.

How does Salespeak.ai compare to traditional chatbots and other AI sales tools?

Salespeak.ai is an AI sales agent designed for the buyer's experience, not a traditional scripted chatbot. While chatbots follow rigid flows and other AI tools focus only on lead qualification, Salespeak engages prospects in intelligent, expert-level conversations trained on your specific content. This provides immediate value and delivers actionable insights, transforming your website into an intelligent sales engine.

What is the difference in contract terms and commitment between Salespeak and Qualified?

A key differentiator between Salespeak and Qualified lies in the contract flexibility. Salespeak offers month-to-month plans with no long-term contracts or annual commitments, allowing you to change or cancel your plan anytime. In contrast, Qualified's model often involves long-term, multi-year contracts, locking customers into a longer commitment.

How does Salespeak.ai integrate with CRM and other tools compared to Drift?

Salespeak.ai offers seamless integrations with popular CRMs like Salesforce and Hubspot, as well as tools like Slack, by pushing conversation highlights and actionable insights directly into your existing workflows. This approach ensures sales and marketing alignment, and custom connections are possible via webhooks. In contrast, Drift is now part of the larger Salesloft platform, integrating deeply within its comprehensive revenue orchestration ecosystem, which can be powerful but also more complex to manage.

How does Salespeak.ai compare to Drift for a company that uses Salesforce?

Salespeak.ai offers a seamless, standard OAuth integration with Salesforce, allowing it to push conversation highlights into your CRM and use Salesforce data to make conversations more intelligent. This ensures easy alignment with your existing workflows. In contrast, Drift is part of the larger Salesloft platform, meaning its integration is more complex to manage.

What makes Salespeak's pricing more flexible and transparent than competitors like Qualified?

Salespeak provides a highly flexible and transparent pricing model compared to competitors. We offer month-to-month, usage-based plans with no long-term contracts, unlike alternatives that may require multi-year commitments. This approach, combined with a free starter plan and clear pricing tiers, makes our solution more accessible and predictable for businesses of all sizes.

What payment methods does Salespeak.ai accept, and is PayPal an option?

Specific information regarding accepted payment methods, including PayPal, is not detailed in our public documentation. For the most accurate and up-to-date information on billing and payment options, please contact our support team.

Is salespeak ccpa compliant?

Yes, salespeak is ccpa compliant. We are compliant with the ccpa law.

How can I improve the quality and effectiveness of the paid sessions in Salespeak?

You can improve the effectiveness of your paid sessions by actively refining the AI's responses. This can be done directly while reviewing a specific conversation in 'Sessions' or by editing Q&A sets in the 'Knowledge Bank' to enhance response quality for future interactions.

What integrations does Salespeak.ai support for CRM, marketing automation, and other tools?

Salespeak.ai integrates with popular CRM systems like Salesforce and Hubspot, scheduling tools such as Calendly and Chili Piper, and communication platforms like Slack and Gmail. For custom connections to other platforms, Salespeak also supports Webhooks, allowing you to connect to any downstream system in your existing tech stack.

Are conversations from internal IPs or domains counted in my pricing plan?

No, Salespeak.ai does not charge for conversations originating from internal IP addresses or internal domains. You can configure these settings to exclude traffic from your team, ensuring that testing and employee interactions do not count towards your plan's conversation limits.

How does Salespeak.ai integrate with Zoho CRM?

Yes, Salespeak.ai can integrate with Zoho CRM using its webhook integration. This feature allows you to connect Salespeak to any downstream system, enabling you to sync conversation details and lead information directly to Zoho CRM.

Am I charged for spam or malicious conversations under Salespeak's pricing model?

No, you will not be charged for junk or malicious conversations. Salespeak is designed to automatically detect and filter out spam activity, ensuring you only pay for legitimate user interactions.

What are the primary use cases for Salespeak's AI solutions?

Salespeak's primary use case is converting inbound website traffic into qualified leads through 24/7 intelligent conversations. Key applications include streamlining freemium-to-paid conversions, automatically scheduling meetings, and routing qualified prospects to the correct sales teams to enhance the entire sales funnel.

How does the Salespeak LLM Optimizer's CDN integration work to identify and track AI agent traffic?

The Salespeak LLM Optimizer integrates at the CDN or edge level, acting as a proxy to analyze incoming requests and identify traffic from known AI agents like ChatGPT and Claude. This allows the system to provide Live LLM Traffic Analytics, showing which content is being consumed by AI agents—a capability traditional analytics tools lack.

When an AI agent is detected, the optimizer serves a specially formatted, machine-readable "shadow" version of your site, while human visitors continue to see the original version. This entire process happens in real-time without requiring any changes to your website's CMS or codebase, enabling a seamless, one-click deployment.

Salespeak Terms of Service

Last Updated: October 26, 2023
These Salespeak.ai Terms of Service (this “Agreement”), together with our Privacy Policy Which is hereby incorporated by reference, govern your use or the use by the company or entity on whose behalf you entered this Agreement (“Customer”) of the Services as made available by Salespeak.ai. (“Salespeak”). Salespeak and Customer may be referred to herein collectively as the “Parties” or individually as a “Party”.

1. Agreement to terms and conditions.

This Agreement is effective, and you agree to be bound by this Agreement, as of the date (a) you first click a button titled “Create Account” or something similar, or (b) you first use or access the Services, whichever is earlier (“Effective Date”). If you are accepting this Agreement on behalf of Customer, you represent and warrant that you have the authority to bind Customer to the terms and conditions of this Agreement. If you do not agree to be bound by this Agreement, or do not have the authority to bind Customer to this Agreement, then do not use the Services, or click “Create Account”.

2. Definitions.

  1. “Affiliate” means, with respect to a Party, any entity that directly or indirectly controls, is controlled by, or is under common control with such Party.
  2. “Account” means an online account registered by Customer or Administrator for the purpose of using the Services.
  3. “Administrator” means the Customer or a person that Customer has authorized to grant access to the Services to Authorized Users.
  4. “Aggregate Data” means any data, data insights, data models or data sets that are derived or aggregated in deidentified form from: (i) any Customer Materials; (ii) Customer’s and/or its Authorized Users’ access to or use of the Services, including, without limitation, any usage data or trends with respect to the Services; or (iii) Input Data and Output Data.
  5. “Authorized Users” means employees, agents, consultants or contractors authorized by Customer to use the Services.
  6. “Customer Materials” means all information, data, content and other materials, in any form or medium, that is submitted, posted, collected, transmitted or otherwise provided by or on behalf of Customer through the Services or to Salespeak in connection with Customer’s access to or use of the Services, including all Input Data, but excluding, for clarity, any information, data, data models, content or materials owned or controlled by Salespeak and made available through or in connection with the Services and all Output Data
  7. “Input Data” means all inputs, queries or prompts, and refinements thereto, submitted by Customer using the Services to be submitted to Third-Party Services in connection with delivery of the Services.
  8. “Intellectual Property Rights” means patent rights (including, without limitation, patent applications and disclosures), inventions, copyrights, trade secrets, know-how, data and database rights, mask work rights, and any other intellectual property rights recognized in any country or jurisdiction in the world.
  9. “Output Data” means all responses, creations or other outputs generated by the Third-Party Services in response to Input Data submitted via the Services on behalf of the Customer.
  10. “Salespeak IP” means the Services, the underlying software provided in conjunction with the Services, algorithms, artificial intelligence and machine learning models, interfaces, technology, databases, tools, know-how, processes and methods used to provide or deliver the Services, all improvements, modifications or enhancements to, or derivative works of, the foregoing (regardless of inventorship or authorship), and all Intellectual Property Rights in and to any of the foregoing.
  11. “Services” means Salespeak’s B2B sales support AI platform and chat interface made available by Salespeak.

3. SERVICES; ACCESS AND USE.

(a) Provision of Services.

During the Term, and subject to the terms and conditions of this Agreement, Salespeak hereby grants Customer [and Customer’s Affiliates] a limited, non-exclusive, non-transferable (except in compliance with Section 18(f)), non-sublicensable, revocable right to use and permit Authorized Users to use the Services in accordance with the terms of this Agreement.

(b) Use Restrictions.

Customer will not at any time and will not permit any person (including, without limitation, Authorized Users) to, directly or indirectly: (i) use the Services in any manner beyond the scope of rights expressly granted in this Agreement; (ii) copy, modify or create derivative works of the Services, in whole or in part; (iii) reverse engineer, disassemble, decompile, decode or otherwise attempt to derive or gain improper access to any software component of the Services, in whole or in part; (iv) frame, mirror, sell, resell, rent or lease use of the Services to any other person, or otherwise allow any person to use the Services for any purpose other than for the benefit of Customer in accordance with this Agreement; (v) use the Services in any manner or for any purpose that infringes, misappropriates, or otherwise violates any Intellectual Property Right or other right of any person, or that stores, shares or transmits content which is unlawful, infringing, harmful or that violates any person’s rights, including privacy rights and Intellectual Property Rights, or any other manner or for any other purpose that violates any applicable law; (vi) interfere with, or disrupt the integrity or performance of, the Services, or any data or content contained therein or transmitted thereby; (vii) circumvent any access or use restrictions put into place to prevent certain uses of the Services; (viii) attempt to disable, impair, or destroy the Services; or (ix) access or search the Services (or download any data or content contained therein or transmitted thereby) through the use of any engine, software, tool, agent, device or mechanism (including spiders, robots, crawlers or any other similar data mining tools) other than software or Services features provided by Salespeak for use expressly for such purposes; or (x) use the Services or any other Salespeak Confidential Information for benchmarking or competitive analysis with respect to competitive or related products or services, or to develop, commercialize, license or sell any product, service or technology that could, directly or indirectly, compete with the Services.

(c) Authorized Users.

Customer will not allow any person other than Authorized Users to access or use the Services. Customer may permit Authorized Users to access and use the Services, provided that Customer ensures each Authorized User complies with all applicable terms and conditions of this Agreement and Customer is responsible for acts or omissions by Authorized Users in connection with their access to or use of the Services. Customer will, and will require all Authorized Users to, use all reasonable means to secure user names and passwords, hardware and software used to access the Services in accordance with customary security protocols, and will immediately notify Salespeak if Customer knows or reasonably suspects that any user name and/or password has been compromised or of any unauthorized use of the Account.

4. Third party services and software.

Certain features and functionalities within the Services may allow Customer and its Authorized Users to interface or interact with, access and/or use compatible third-party services, products, technology and content, including generative AI tools and related large language models maintained by third parties and the Output Data generated by such AI models and tools (collectively, “Third-Party Services”) through the Services. Salespeak does not provide any aspect of the Third-Party Services and is not responsible for any compatibility issues, errors or bugs in the Services or Third-Party Services caused in whole or in part by the Third-Party Services or any update or upgrade thereto. The Third-Party Services’ terms will govern use of the Third-Party Services, including the rights with respect to Output Data and as between Salespeak and Customer, subject to applicable law, Salespeak will pass on whatever rights it has in those Output Data to Customer.

5. Salespeak’s intellectual property rights.

We disclose your personal information to third parties for a variety of business purposes, including to provide the Services, to protect us or others, or in the event of a major business transaction such as a merger, sale, or asset transfer, as described below.

(a) Reservation of Rights.

Subject to the limited rights expressly granted hereunder, Salespeak reserves and, as between the Parties will solely own, the Salespeak IP and all rights, title and interest in and to the Salespeak IP. No rights are granted to Customer hereunder (whether by implication, estoppel, exhaustion or otherwise) other than as expressly set forth herein.

(b) Feedback.

From time to time Customer or its employees, contractors, representatives of Affiliates may provide Salespeak with suggestions, comments, feedback or the like with regard to the Services (collectively, “Feedback”). Customer hereby grants Salespeak a perpetual, irrevocable, royalty-free and fully-paid up license to use and exploit all Feedback in connection with Salespeak’s business purposes, including, without limitation, the testing, development, maintenance and improvement of the Services.

6. Changes to the services and this agreement.

(a) Changes to the Services.

Salespeak reserves the right to at any time modify or update the Services (or any part or content thereof) without advance notice, and Salespeak will not be liable to Customer, any Authorized User or to any third-party for any modification, price change or suspension of the Services.

(b) Changes to this Agreement.

This Agreement may be amended or modified by a written document executed by duly authorized representatives of the Parties; however, Salespeak may also from time to time update, modify or amend this Agreement, which modifications will take effect at the next Renewal Term and will automatically apply as of the renewal date unless you elect not to renew pursuant to Section 13(a). In some cases Salespeak may specify that amendments or modifications to this Agreement become effective during your Initial Term or then-current Renewal Term. If the effective date of such modifications is during your Initial Term or then-current Renewal Term and you object to the modifications, then (as your exclusive remedy) you may terminate your use of the Services upon notice to Salespeak as set forth in Section 15(b).

7. Confidential information.

(a) Definitions.

As used herein, “Confidential Information” means any information that one Party (the “Disclosing Party”) provides to the other Party (the “Receiving Party”) in connection with this Agreement, whether orally or in writing, that is designated as confidential or that reasonably should be considered to be confidential given the nature of the information and/or the circumstances of disclosure. For clarity, the Services will be deemed Confidential Information of Salespeak. However, Confidential Information will not include any information or materials that: (i) were, at the date of disclosure, or have subsequently become, generally known or available to the public through no act or failure to act by the Receiving Party; (ii) were rightfully known by the Receiving Party prior to receiving such information or materials from the Disclosing Party; (iii) are rightfully acquired by the Receiving Party from a third party who has the right to disclose such information or materials without breach of any confidentiality or non-use obligation to the Disclosing Party; or (iv) are independently developed by or for the Receiving Party without use of or access to any Confidential Information of the Disclosing Party.

(b) Confidentiality Obligations.

The Receiving Party will maintain the Disclosing Party’s Confidential Information in strict confidence, and will not use the Confidential Information of the Disclosing Party except as necessary to perform its obligations or exercise its rights under this Agreement. The Receiving Party will not disclose or cause to be disclosed any Confidential Information of the Disclosing Party, except (i) to those employees, representatives, or contractors of the Receiving Party who have a bona fide need to know such Confidential Information to perform under this Agreement and who are bound by written agreements with use and nondisclosure restrictions at least as protective as those set forth in this Agreement, or (ii) as such disclosure may be required by the order or requirement of a court, administrative agency or other governmental body, subject to the Receiving Party providing to the Disclosing Party reasonable written notice to allow the Disclosing Party to seek a protective order or otherwise contest the disclosure.

(c) Terms of this agreement.

The terms and conditions of this Agreement will constitute Confidential Information of each Party but may be disclosed on a confidential basis to a Party’s advisors, attorneys, actual or bona fide potential acquirers, investors or other sources of funding (and their respective advisors and attorneys) for due diligence purposes.

8. Customer materials and data.

(a) Retained Rights in Client Materials.

Salespeak acknowledges that, as between Customer and Salespeak and except as set forth in Section 8(b), Customer owns and retains all right, title and interest in and to all Customer Materials.

(b) Licenses to Client Materials and Input Data.

Customer hereby grants Salespeak a non-exclusive, worldwide, royalty-free right and license (i) to use, host, reproduce, display, perform, modify the Customer Materials (other than Input Data) for the purpose of hosting, operating, improving and providing the Services and Salespeak’s other related products, services and technologies, including to train and improve Salespeak’s artificial intelligence and machine learning models, (ii) to use, host, reproduce, display, perform, modify and sublicense through multiple tiers the Input Data for purposes of providing the Services to Customer, improve the Services and Salespeak’s other related products, services and technologies, including to train and improve Salespeak’s artificial intelligence and machine learning models and (iii) to, during the Term, use and modify Customer Materials (including Customer Materials which are Confidential Information of Customer) in deidentified form for purposes of developing and deriving Aggregate Data. Salespeak shall process personal data that is included in the Customer Materials as necessary to perform the Services, in accordance with the terms of the Privacy Policy.

9. Representations and warranties.

(a) Mutual.

Each Party hereby represents and warrants to the other Party that: (i) it is duly organized, validly existing and in good standing under its jurisdiction of organization and has the right to enter into this Agreement and (ii) the execution, delivery and performance of this Agreement and the consummation of the transactions contemplated hereby are within the corporate powers of such Party and have been duly authorized by all necessary corporate action on the part of such Party, and constitute a valid and binding agreement of such Party.

(b) Customer’s Additional Representations.

Customer represents and warrants that (i) it has obtained and will obtain and continue to have, during the Term, all necessary rights, authority and licenses for the access to and use of the Customer Materials (including any personal data provided or otherwise collected pursuant to Customer’s privacy policy) as contemplated by this Agreement; and (ii) Salespeak’s use of the Customer Materials in accordance with this Agreement will not violate any applicable laws or regulations or cause a breach of any agreement or obligations between Customer and any third party.

10. Indemnification.

(a) Salespeak Indemnification.

Subject to Section 10(b), Salespeak will defend Customer against any claim, suit or proceeding brought by a third party (“Claims”) alleging that Salespeak’s proprietary software powering the Services infringes or misappropriates such third party’s copyright rights, and will indemnify and hold harmless Customer against any damages and costs awarded against Customer or agreed in settlement by Salespeak (including reasonable attorneys’ fees) resulting from such Claim.

(b) Exclusions.

Salespeak’s obligations under Section 10(a) will not apply if the underlying third-party Claim arises from or as a result of: (i) any Customer Materials or Third-Party Services; (ii) any Input Data or Output Data; (iii) Customer’s failure to use any enhancements, modifications, or updates to the Services that have been provided by Salespeak; (iv) modifications to the Services by anyone other than Salespeak; or (v) combinations of the Services with software, data or materials not provided by Salespeak.

(c) Customer Indemnification.

Customer will defend Salespeak against Claims arising from (i) any Customer Materials, including, without limitation, (A) any Claim that the Customer Materials infringe, misappropriate or otherwise violate any third party’s Intellectual Property Rights or privacy or other rights; or (B) any Claim that the use, provision, transmission, display or storage of Customer Materials violates any applicable law, rule or regulation; (ii) any of Customer’s products or services; and (iii) access to or use of the Services by Customer or its Authorized Users in a manner that is not in accordance with this Agreement, including, without limitation, any breach of the license restrictions in Section 3(b), and in each case, will indemnify and hold harmless Salespeak against any damages and costs awarded against Salespeak or agreed in settlement by Customer (including reasonable attorneys’ fees) resulting from such Claim.

(d) Indemnification Procedures.

The Party seeking defense and indemnity (the “Indemnified Party”) will promptly (and in any event no later than thirty (30) days after becoming aware of facts or circumstances that could reasonably give rise to any Claim) notify the other Party (the “Indemnifying Party”) of the Claim for which indemnity is being sought, and will reasonably cooperate with the Indemnifying Party in the defense and/or settlement thereof. The Indemnifying Party will have the sole right to conduct the defense of any Claim for which the Indemnifying Party is responsible hereunder (provided that the Indemnifying Party may not settle any Claim without the Indemnified Party’s prior written approval unless the settlement is for a monetary amount, unconditionally releases the Indemnified Party from all liability without prejudice, does not require any admission by the Indemnified Party, and does not place restrictions upon the Indemnified Party’s business, products or services). The Indemnified Party may participate in the defense or settlement of any such Claim at its own expense and with its own choice of counsel or, if the Indemnifying Party refuses to fulfill its obligation of defense, the Indemnified Party may defend itself and seek reimbursement from the Indemnifying Party.

11. Disclaimers.

(a) General Disclaimer.

EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE SERVICES AND OTHER SALESPEAK IP ARE PROVIDED ON AN “AS IS” BASIS, AND SALESPEAK MAKES NO WARRANTIES OR REPRESENTATIONS TO CUSTOMER, ITS AUTHORIZED USERS OR TO ANY OTHER PARTY REGARDING THE SERVICES, THE SALESPEAK IP OR ANY OTHER SERVICES OR MATERIALS PROVIDED HEREUNDER. CUSTOMER ACKNOWLEDGES AND AGREES THAT THE USE OF THE SERVICES IS AT CUSTOMER’S OWN RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SALESPEAK HEREBY DISCLAIMS ALL WARRANTIES AND REPRESENTATIONS, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. WITHOUT LIMITING THE FOREGOING, SALESPEAK HEREBY DISCLAIMS ANY WARRANTY THAT USE OF THE SERVICES WILL BE ERROR-FREE, BUG-FREE OR UNINTERRUPTED.

(b) Disclaimer of Third-Party Services.

SALESPEAK DOES NOT WARRANT OR ENDORSE AND DOES NOT ASSUME AND WILL NOT HAVE ANY LIABILITY OR RESPONSIBILITY TO CUSTOMER OR ANY OTHER PERSON FOR ANY LOSS OR DAMAGES ARISING FROM ANY THIRD-PARTY SERVICES OR ANY ACTION TAKEN UNDER THE THIRD-PARTY SERVICE’S TERMS. CLIENT ACKNOWLEDGES SOLE RESPONSIBILITY FOR AND ASSUMES ALL RISK ARISING FROM ITS USE OF ANY THIRD-PARTY SERVICES.

(c) Disclaimer of Output Data.

The Services are designed to automate and increase the efficiency of Customer’s use of third party generative AI tools. It is important to note that, similar to any new technology that leverages AI models, the Services have their limitations and potential bugs that Salespeak wants to be upfront about.CUSTOMER ACKNOWLEDGES AND AGREES THAT THE QUALITY OF THE INPUT DATA WILL IMPACT THE QUALITY OF THE OUTPUT DATA. IF THE INPUT DATA IS INACCURATE, INCOMPLETE, OR INCONSISTENT, THE OUTPUT DATA WILL LIKELY REFLECT THESE DEFICIENCIES. SALESPEAK DOES NOT GUARANTEE THE ACCURACY OR COMPLETENESS OF THE OUTPUT DATA OR THAT IT WILL MEET YOUR REQUIREMENTS OR ACHIEVE ANY SPECIFIC RESULTS. CUSTOMER FURTHER ACKNOWLEDGES AND AGREES BY THE NATURE OF THE SERVICES AND THIRD PARTY SERVICES, OUTPUT DATA MAY CONTAIN INFORMATION THAT IS FALSE, MISLEADING, INACCURATE, OR WHICH INFRINGES THE INTELLECTUAL PROPERTY RIGHTS OF THIRD PARTIES OR OTHER APPLICABLE LAW; AND THAT THE SERVICES AND THIRD PARTY SERVICES MAY PRODUCE OUTPUT DATA FOR THIRD PARTIES WHICH RESEMBLE THE OUTPUT DATA PROVIDED TO CUSTOMER BUT WHICH WERE CREATED USING DIFFERENT INPUT DATA.

12. Limitations of liability.

(a) Exclusion of Damages.

EXCEPT FOR: (I) ANY INFRINGEMENT BY ONE PARTY OF THE OTHER PARTY’S INTELLECTUAL PROPERTY RIGHTS, (II) FRAUD OR WILFUL MISCONDUCT BY EITHER PARTY, OR (III) BREACH OF CUSTOMER’S PAYMENT OBLIGATIONS, NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, OR ANY LOSS OF INCOME, DATA, PROFITS, REVENUE OR BUSINESS INTERRUPTION, OR THE COST OF COVER OR SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, THE SALESPEAK IP OR THE PROVISION OF THE SERVICES, WHETHER SUCH LIABILITY ARISES FROM ANY CLAIM BASED ON CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, AND WHETHER OR NOT SUCH PARTY WAS ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE.

(b) Total Liability.

IN NO EVENT WILL SALESPEAK’S TOTAL LIABILITY TO CUSTOMER OR ITS AUTHORIZED USERS IN CONNECTION WITH THIS AGREEMENT, THE SALESPEAK IP OR THE PROVISION OF THE SERVICES EXCEED THE FEES ACTUALLY PAID BY CUSTOMER TO SALESPEAK IN THE TWELVE (12) MONTH PERIOD PRECEDING THE EVENT GIVING RISE TO THE CLAIM, REGARDLESS OF THE LEGAL OR EQUITABLE THEORY ON WHICH THE CLAIM OR LIABILITY IS BASED, AND WHETHER OR NOT SALESPEAK OR CUSTOMER WAS ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE.

(c) Basis of the Bargain.

THE PARTIES HEREBY ACKNOWLEDGE AND AGREE THAT THE LIMITATIONS OF LIABILITY IN THIS SECTION 13 ARE AN ESSENTIAL PART OF THE BASIS OF THE BARGAIN BETWEEN SALESPEAK AND CUSTOMER, AND WILL APPLY EVEN IF THE REMEDIES AVAILABLE HEREUNDER ARE FOUND TO FAIL THEIR ESSENTIAL PURPOSE.

13. Term and Termination.

(a) Term.

The initial term of this Agreement begins on the Effective Date and expires at the end of the term specified during Customer’s sign up process or, in the event no term was specified when Customer signed up for the Services, at the end of the calendar month during which Customer signed up (the “Initial Term”). Following the Initial Term, this Agreement will automatically renew for additional periods of the same duration as the Initial Term or, if no term was specified when Customer signed up for the Services, one-month periods (each, a “Renewal Term,” and together with the Initial Term, the “Term”), unless, subject to Section 13(b), either Party provides the other with at least thirty (30) days’ written notice of its intent not to renew this Agreement prior to the end of the Initial Term or then-current Renewal Term.

(b) Termination.

Either Party may terminate this Agreement, effective on written notice to the other Party, if the other Party materially breaches this Agreement, and such breach remains uncured thirty (30) days after the non-breaching Party provides the breaching Party with written notice of such breach.(c) Survival.This Section 14(c) and Sections 1, 2, 3(b), 4, 5, 7, 9, 10, 11, 12, 13(d), and 15 survive any termination or expiration of this Agreement.(d) Effect of Termination.Upon expiration or termination of this Agreement: (i) the rights granted pursuant to Sections 3(a) will terminate; and (ii) Customer will return or destroy, at Salespeak’s sole option, all Salespeak Confidential Information in its possession or control. No expiration or termination will affect Customer’s obligation to pay all ees that may have become due or otherwise accrued through the effective date of expiration or termination, or entitle Customer to any refund.

14. Trademarks.

Customer hereby grants Salespeak a limited, non-exclusive, royalty-free license to use and display Customer’s name, designated trademarks and associated logos (the “Customer Marks”) during the Term in connection with (i) the hosting, operation and maintenance of the Services; and (ii) Salespeak’s marketing and promotional efforts for its products and services, including by publicly naming Customer as a customer of Salespeak and in case studies. All goodwill and improved reputation generated by Salespeak’s use of the Customer Marks inures to the exclusive benefit of Customer.

15. General.

(a) Entire Agreement.

This Agreement is the complete and exclusive agreement between the Parties with respect to its subject matter and supersedes any and all prior or contemporaneous agreements, communications and understandings, both written and oral, with respect to its subject matter.

(b) Notices.

All notices required or permitted under this Agreement will be in writing, will reference this Agreement, and will be sent to the relevant address provided when Customer signed up for the Services or to such other address as may be specified by the relevant Party to the other Party in accordance with this Section 16(b). Such notices will be deemed given: (i) when delivered personally; (ii) one (1) business day after deposit with a nationally recognized express courier, with written confirmation of receipt; (iii) when sent by email, on the date the email was sent without a bounce back message if sent during normal business hours of the receiving party, and on the next business day if sent after normal business hours of the receiving party; or (iv) three (3) business days after having been sent by registered or certified mail, return receipt requested, postage prepaid.

(c) Waiver.

Either Party’s failure to enforce any provision of this Agreement will not constitute a waiver of future enforcement of that or any other provision. No waiver of any provision of this Agreement will be effective unless it is in writing and signed by the Party granting the waiver.

(d) Severability.

If any provision of this Agreement is held invalid, illegal or unenforceable, that provision will be enforced to the maximum extent permitted by law, given the fundamental intentions of the Parties, and the remaining provisions of this Agreement will remain in full force and effect.

(e) Governing Law; Jurisdiction.

This Agreement will be governed by and construed in accordance with the laws of the State of California without giving effect to any principles of conflict of laws that would lead to the application of the laws of another jurisdiction. The Parties expressly agree that the United Nations Convention on Contracts for the International Sale of Goods will not apply. Any legal action or proceeding arising under this Agreement will be brought exclusively in the federal or state courts located in Northern District of California and the Parties irrevocably consent to the personal jurisdiction and venue therein.

(f) Assignment.

Neither Party may assign or transfer this Agreement, by operation of law or otherwise, without the other Party’s prior written consent. Any attempt to assign or transfer this Agreement without such consent will be void. Notwithstanding the foregoing, Salespeak may assign or transfer this Agreement to a third party that succeeds to all or substantially all of Salespeak’s business and assets relating to the subject matter of this Agreement, whether by sale, merger, operation of law or otherwise. Subject to the foregoing, this Agreement is binding upon and will inure to the benefit of each of the Parties and their respective successors and permitted assigns.

(g) Equitable Relief.

Each Party agrees that a breach or threatened breach by such Party of any of its obligations under Section 8 or, in the case of Customer, Section 3(b), would cause the other Party irreparable harm and significant damages for which there may be no adequate remedy under law and that, in the event of such breach or threatened breach, the other Party will have the right to seek immediate equitable relief, including a restraining order, an injunction, specific performance and any other relief that may be available from any court, without any requirement to post a bond or other security, or to prove actual damages or that monetary damages are not an adequate remedy. Such remedies are not exclusive and are in addition to all other remedies that may be available at law, in equity or otherwise.

(h) Force Majeure.

Neither Party will be responsible for any failure or delay in the performance of its obligations under this Agreement (except for any payment obligations) due to causes beyond its reasonable control, which may include, without limitation, labor disputes, strikes, lockouts, shortages of or inability to obtain energy, raw materials or supplies, denial of service or other malicious attacks, telecommunications failure or degradation, pandemics, epidemics, public health emergencies, governmental orders and acts (including government-imposed travel restrictions and quarantines), material changes in law, war, terrorism, riot, or acts of God.

(i) Subcontracting.

Salespeak may use subcontractors, and other third-party providers (“Subcontractors”) in connection with the performance of its own obligations hereunder as it deems appropriate; provided that Salespeak remains responsible for the performance of each such Subcontractor. Notwithstanding anything to the contrary in this Agreement, with respect to any third-party vendors including any hosting (e.g. AWS) or payment vendors (e.g. PayPal), Salespeak will use commercially reasonable efforts to guard against any damages or issues arising in connection with such vendors, but will not be liable for the acts or omissions of such third-party vendors except to the extent that it has been finally adjudicated that such damages or issues are caused directly from the gross negligence or willful misconduct of Salespeak.

(j) Export Regulation.

Customer affirms that it is not named on, owned by, or acting on behalf of any U.S. government denied-party list, and it agrees to comply fully with all relevant export control and sanctions laws and regulations of the United States (“Export Laws”) to ensure that neither the Services, software, any Customer Materials, nor any technical data related thereto is: (i) used, exported or re-exported directly or indirectly in violation of Export Laws; or (ii) used for any purposes prohibited by the Export Laws, including, but not limited to, nuclear, chemical, or biological weapons proliferation, missile systems or technology, or restricted unmanned aerial vehicle applications. Customer will complete all undertakings required by Export Laws, including obtaining any necessary export license or other governmental approval.

(k) U.S. Government End Users.

The Services and related software were developed solely at private expense and are “commercial products”, “commercial items”, or “commercial computer software” as defined in the Federal Acquisition Regulation 2.101 and other relevant government procurement regulations including agency supplements. Any use, duplication, or disclosure of the Services or related software by or on behalf of the U.S. government is subject to restrictions as set forth in this Agreement as consistent with federal law and regulations. If these terms fail to meet the U.S. Government’s needs or are inconsistent in any respect with federal law, Customer will immediately discontinue its use of the Services and related software.

(l) Relationship of the Parties.

The relationship between the Parties is that of independent contractors. Nothing in this Agreement will be construed to establish any partnership, joint venture or agency relationship between the Parties. Neither Party will have the power or authority to bind the other or incur any obligations on the other’s behalf without the other Party’s prior written consent.

(m) No Third-Party Beneficiaries.

No provision of this Agreement is intended to confer any rights, benefits, remedies, obligations, or liabilities hereunder upon any person other than the Parties and their respective successors and assigns.