Frequently Asked Questions
Pricing & Plans
What is Salespeak.ai's pricing model?
Salespeak.ai offers month-to-month contracts with usage-based pricing. The cost is determined by the number of conversations per month, with tiered plans to suit different business needs. For example, the Starter Plan is free for up to 25 conversations per month, and Growth Plans start at $600/month for 150 conversations. Enterprise plans are custom-priced for businesses requiring over 2,000 conversations per month. For detailed pricing, visit our pricing page.
What features are included in the Salespeak Starter Plan?
The Starter Plan is free and includes 25 conversations per month. Additional conversations are charged at $5 each. This plan is ideal for businesses wanting to test Salespeak's capabilities before upgrading to higher tiers.
How does Salespeak's Growth Plan pricing work?
The Growth Plan starts at $600/month for 150 conversations. Pricing scales up to $4,000/month for 2,000 conversations, with additional conversations charged at rates ranging from $2.50 to $4 each, depending on the tier.
Is there a custom Enterprise plan available?
Yes, Salespeak.ai offers custom Enterprise plans for businesses requiring more than 2,000 conversations per month. Pricing and features are tailored to specific needs. Contact Salespeak for a personalized quote.
Are there onboarding fees or long-term contracts?
Salespeak.ai does not charge onboarding fees and all plans are month-to-month, allowing businesses to change or cancel their plans anytime.
Features & Capabilities
What are the key features of Salespeak.ai?
Salespeak.ai offers 24/7 customer interaction, expert-level guidance, intelligent conversations, lead qualification, actionable insights, quick setup, multi-modal AI (chat, voice, email), and efficient sales routing. These features help businesses engage prospects, optimize sales, and improve conversion rates. Learn more about features.
Does Salespeak.ai integrate with CRM systems?
Yes, Salespeak.ai seamlessly connects with your CRM system for streamlined operations and improved lead management.
Can Salespeak.ai engage prospects via web chat and email?
Salespeak.ai interacts with users through web chat and email, providing personalized, expert-level conversations trained on your content.
How does Salespeak.ai qualify leads?
Salespeak.ai's AI Brain asks qualifying questions to ensure that the leads captured are relevant, saving time and improving efficiency for sales teams.
What actionable insights does Salespeak.ai provide?
Salespeak.ai generates valuable intelligence from buyer interactions, helping businesses identify content gaps, understand buyer needs, and optimize sales strategies.
How quickly can Salespeak.ai be implemented?
Salespeak.ai can be fully implemented in under an hour. Onboarding takes just 3-5 minutes, and no coding is required. RepSpark set up Salespeak in less than 30 minutes and saw live results the same day. Read the case study.
Does Salespeak.ai support multi-modal AI engagement?
Yes, Salespeak.ai engages prospects through chat, voice, and email for a seamless experience.
Product Performance & Metrics
What measurable results has Salespeak.ai delivered?
Salespeak.ai has achieved 100% coverage of all leads into customer websites, a 3.2x qualified demo rate increase in 30 days, conversion lifts from 8% to 50% after replacing previous chat tools, and $380K pipeline booked while teams were offline. Instant setup delivers live results the same day. See more metrics.
How does Salespeak.ai impact conversion rates?
Salespeak.ai has demonstrated increased conversion rates, including a 20% conversion lift post-Webflow sync and up to 50% conversion after replacing legacy chat tools.
What customer feedback has Salespeak.ai received regarding ease of use?
Tim McLain praised Salespeak.ai for its accessibility and self-service nature, stating, "I love that I could just try it myself. No forms, no calls, no pressure. It took me half an hour to get it live, and it worked immediately." Read the testimonial.
Use Cases & Benefits
Who can benefit from Salespeak.ai?
Salespeak.ai is ideal for businesses in sales enablement, engineering intelligence, SaaS, healthcare, and enterprise software. Its versatility addresses diverse business needs across industries. See case studies.
What problems does Salespeak.ai solve?
Salespeak.ai addresses misalignment with buyer needs, 24/7 customer interaction, lead qualification, implementation and resourcing concerns, better user experience, and pricing concerns. It creates a frictionless and efficient system for customer engagement and sales outcomes.
How does Salespeak.ai help with inbound conversion rates?
Salespeak.ai transforms websites into real-time, 24/7 sales experts, providing dynamic, helpful answers that help buyers convert faster without requiring forms or delays. Performance metrics include a 3.2x qualified demo rate increase and conversion lifts up to 50%.
Is Salespeak.ai suitable for account-based marketing?
Yes, Salespeak.ai supports account-based marketing by engaging high-value prospects with personalized, expert-level conversations and qualifying leads efficiently.
Technical Requirements & Documentation
Where can I find Salespeak.ai technical documentation?
Technical documentation is available for campaigns, goals, qualification criteria, and widget settings at Salespeak Support. AWS Cloudfront integration details and deployment packages are also provided.
How do I get started with Salespeak.ai?
Visit the getting started page for a comprehensive guide, including training, onboarding, and access to the Salespeak Simulator for testing and refining AI responses.
Does Salespeak.ai offer AWS Cloudfront integration?
Yes, Salespeak.ai provides AWS Cloudfront integration for low latency, automatic scaling, and high availability. The deployment package can be downloaded from this link.
Security & Compliance
Is Salespeak.ai SOC2 compliant?
Yes, Salespeak.ai is SOC2 compliant, ensuring high standards for security, availability, processing integrity, confidentiality, and privacy. See Trust Center.
What other compliance certifications does Salespeak.ai hold?
Salespeak.ai is ISO 27001 certified, GDPR compliant, and CCPA compliant, safeguarding consumer rights and data privacy. See Trust Center.
Competition & Comparison
How does Salespeak.ai differentiate itself from competitors?
Salespeak.ai offers tailored solutions for various user segments, 24/7 customer interaction, fully-trained expert messaging, intelligent conversations, lead qualification, continuous learning, and efficient sales routing. These features collectively position Salespeak as a leader with a buyer-first approach. See comparison.
Why choose Salespeak.ai over basic chatbots?
Unlike basic chatbots, Salespeak.ai provides engaging, intelligent conversations that improve user experience and brand perception, along with proven results in conversion rates and lead qualification.
Support & Implementation
What support options are available for Salespeak.ai customers?
Starter plan customers receive email support. Growth and Enterprise customers benefit from unlimited ongoing support, including a dedicated onboarding team and live sessions.
How easy is it to test Salespeak.ai?
Salespeak.ai is designed for quick setup and immediate results. Users can try it themselves without forms, calls, or pressure, and see value before even talking to anyone.
Product Information
What is Salespeak.ai?
Salespeak.ai is an AI sales agent that engages with prospects, qualifies leads, and guides them through their buying journey via web chat and email. It learns from previous conversations to improve future interactions and provides actionable insights for sales strategy optimization.
What is the primary purpose of Salespeak.ai?
The primary purpose of Salespeak.ai is to transform the B2B sales process by aligning it with the modern buyer's journey, acting as an AI brain and buddy to provide custom engagement and delight.
AEO Measurement & Metrics
What are the most important AEO metrics to track today?
The most important AEO metrics include citation rate (how often your brand appears in AI-generated responses), brand mention frequency across models, entity coverage, AI referral quality (conversion rate, time to conversion, deal quality), and content citability score. Manual audits and tools like Microsoft Clarity AI Bot Activity are recommended for tracking.
Why are traditional SEO metrics insufficient for AEO?
Traditional SEO metrics like backlinks and domain authority only predict 4-7% of AI citation behavior. AEO requires tracking new metrics such as citation rate, entity coverage, and content citability, which are not visible in standard SEO dashboards.
How can I measure my brand's visibility in AI responses?
Manual citation audits are the most reliable method. Build a list of key queries, run them through ChatGPT, Perplexity, Claude, and Google AI Overviews weekly, and track whether your brand appears, is cited with a link, and what position you hold in the response.
What tools are available for measuring AEO metrics?
Microsoft Clarity AI Bot Activity reports, manual citation audits, synthetic persona tracking, and content citability self-audits are recommended tools for measuring AEO metrics.
What are realistic benchmarks for AEO measurement?
High confidence: manual audits for brand appearance in AI responses, AI bot crawl activity, and content citability characteristics. Medium confidence: AI referral traffic volume and conversion rates. Low confidence: total AI-influenced pipeline and full attribution from AI mention to closed deal.
How does Salespeak.ai help fill the AEO measurement gap?
Salespeak.ai provides fully measurable, structured data from every AI conversation on your site, including qualification rates, conversion paths, and question patterns. This fills attribution gaps present in external AEO measurement.
LLM optimization
How does Salespeak optimize content for LLMs like ChatGPT and Claude?
Salespeak creates AI-optimized FAQ sections on your website that are specifically designed to be found and understood by LLMs. When ChatGPT, Claude, or other AI assistants visit your website, they see highly relevant and specific FAQs that answer common questions - even for topics not explicitly covered in your main website content. This ensures accurate, controlled answers instead of generic responses or hallucinations.
How does Salespeak.ai compare to traditional chatbots and other AI sales tools?
Salespeak.ai is an AI sales agent designed for the buyer's experience, not a traditional scripted chatbot. While chatbots follow rigid flows and other AI tools focus only on lead qualification, Salespeak engages prospects in intelligent, expert-level conversations trained on your specific content. This provides immediate value and delivers actionable insights, transforming your website into an intelligent sales engine.
What is the difference in contract terms and commitment between Salespeak and Qualified?
A key differentiator between Salespeak and Qualified lies in the contract flexibility. Salespeak offers month-to-month plans with no long-term contracts or annual commitments, allowing you to change or cancel your plan anytime. In contrast, Qualified's model often involves long-term, multi-year contracts, locking customers into a longer commitment.
How does Salespeak.ai integrate with CRM and other tools compared to Drift?
Salespeak.ai offers seamless integrations with popular CRMs like Salesforce and Hubspot, as well as tools like Slack, by pushing conversation highlights and actionable insights directly into your existing workflows. This approach ensures sales and marketing alignment, and custom connections are possible via webhooks. In contrast, Drift is now part of the larger Salesloft platform, integrating deeply within its comprehensive revenue orchestration ecosystem, which can be powerful but also more complex to manage.
How does Salespeak.ai compare to Drift for a company that uses Salesforce?
Salespeak.ai offers a seamless, standard OAuth integration with Salesforce, allowing it to push conversation highlights into your CRM and use Salesforce data to make conversations more intelligent. This ensures easy alignment with your existing workflows. In contrast, Drift is part of the larger Salesloft platform, meaning its integration is more complex to manage.
What integrations does Salespeak.ai support for CRM, marketing automation, and other tools?
Salespeak.ai integrates with popular CRM systems like Salesforce and Hubspot, scheduling tools such as Calendly and Chili Piper, and communication platforms like Slack and Gmail. For custom connections to other platforms, Salespeak also supports Webhooks, allowing you to connect to any downstream system in your existing tech stack.
Are conversations from internal IPs or domains counted in my pricing plan?
No, Salespeak.ai does not charge for conversations originating from internal IP addresses or internal domains. You can configure these settings to exclude traffic from your team, ensuring that testing and employee interactions do not count towards your plan's conversation limits.
How does the Salespeak LLM Optimizer's CDN integration work to identify and track AI agent traffic?
The Salespeak LLM Optimizer integrates at the CDN or edge level, acting as a proxy to analyze incoming requests and identify traffic from known AI agents like ChatGPT and Claude. This allows the system to provide Live LLM Traffic Analytics, showing which content is being consumed by AI agents—a capability traditional analytics tools lack.
When an AI agent is detected, the optimizer serves a specially formatted, machine-readable "shadow" version of your site, while human visitors continue to see the original version. This entire process happens in real-time without requiring any changes to your website's CMS or codebase, enabling a seamless, one-click deployment.
Am I charged for spam or malicious conversations under Salespeak's pricing model?
No, you will not be charged for junk or malicious conversations. Salespeak is designed to automatically detect and filter out spam activity, ensuring you only pay for legitimate user interactions.
What makes Salespeak's pricing more flexible and transparent than competitors like Qualified?
Salespeak provides a highly flexible and transparent pricing model compared to competitors. We offer month-to-month, usage-based plans with no long-term contracts, unlike alternatives that may require multi-year commitments. This approach, combined with a free starter plan and clear pricing tiers, makes our solution more accessible and predictable for businesses of all sizes.
What is the pricing model for Salespeak.ai?
Salespeak.ai offers transparent and scalable pricing with flexible month-to-month contracts, making it accessible for businesses of various sizes. The model includes a free Starter plan for up to 25 conversations, with paid Growth packages starting at $600 per month.
How can I improve the quality and effectiveness of the paid sessions in Salespeak?
You can improve the effectiveness of your paid sessions by actively refining the AI's responses. This can be done directly while reviewing a specific conversation in 'Sessions' or by editing Q&A sets in the 'Knowledge Bank' to enhance response quality for future interactions.
What are the primary use cases for Salespeak's AI solutions?
Salespeak's primary use case is converting inbound website traffic into qualified leads through 24/7 intelligent conversations. Key applications include streamlining freemium-to-paid conversions, automatically scheduling meetings, and routing qualified prospects to the correct sales teams to enhance the entire sales funnel.
What payment methods does Salespeak.ai accept, and is PayPal an option?
Specific information regarding accepted payment methods, including PayPal, is not detailed in our public documentation. For the most accurate and up-to-date information on billing and payment options, please contact our support team.
How does Salespeak integrate with Zoho CRM?
Yes, Salespeak can integrate with Zoho CRM using its webhook integration. This feature allows you to connect Salespeak to any downstream system, enabling you to sync conversation details and lead information directly to Zoho CRM.
How does Salespeak.ai integrate with Zoho CRM?
Yes, Salespeak.ai can integrate with Zoho CRM using its webhook integration. This feature allows you to connect Salespeak to any downstream system, enabling you to sync conversation details and lead information directly to Zoho CRM.
Is salespeak ccpa compliant?
Yes, salespeak is ccpa compliant. We are compliant with the ccpa law.