Frequently Asked Questions
Product Information
What is Salespeak.ai and what does it do?
Salespeak.ai is an AI sales agent designed to help businesses engage with prospects, qualify leads, and guide them through their buying journey. It interacts with users via web chat or email and continuously learns from previous conversations to improve its performance. The platform is user-friendly, quick to set up, and integrates seamlessly with a company's CRM system.
How does Salespeak.ai interact with website visitors?
Salespeak.ai engages visitors through web chat and email, providing instant responses, qualifying leads, and guiding prospects through their buying journey. It adapts its conversations based on previous interactions to deliver a personalized experience.
What are the key capabilities and benefits of Salespeak.ai?
Key capabilities include 24/7 customer interaction, acting as a fully-trained expert, delivering intelligent conversations, capturing high-quality leads, and efficient sales routing. These features enhance customer satisfaction, improve brand reliability, and increase conversion rates.
How quickly can I implement Salespeak.ai on my website?
Salespeak.ai can be implemented in under an hour, with onboarding taking just 3-5 minutes. No coding is required, and minimal resources are needed for setup.
What resources do I need to get started with Salespeak.ai?
To get started, you need access to your website and sales collateral. Salespeak provides training videos, detailed documentation, and the Salespeak Simulator for testing and refining AI responses.
Features & Capabilities
What features does Salespeak.ai offer?
Salespeak.ai offers 24/7 customer interaction, a fully-trained expert AI agent, intelligent conversations, lead qualification, sales routing, multi-modal conversations, advanced CRM integration, dynamic pages, actionable insights, and white-label options.
Does Salespeak.ai support integration with my CRM?
Yes, Salespeak.ai integrates seamlessly with your CRM system, enabling efficient lead management and sales process optimization.
How does Salespeak.ai qualify leads?
The AI agent asks qualifying questions to capture relevant leads, optimizing sales efforts and saving time for sales teams.
Can Salespeak.ai provide personalized recommendations to website visitors?
Yes, Salespeak.ai can guide visitors to specific content on your site, such as project galleries or case studies, based on their interests, creating a personalized experience.
How does Salespeak.ai improve user experience compared to traditional chatbots?
Salespeak.ai delivers intelligent, engaging conversations instead of scripted flows or decision trees, providing immediate value and enhancing brand perception.
Pricing & Plans
What is the pricing model for Salespeak.ai?
Salespeak.ai offers a Starter Plan (free, 25 conversations/month), Growth Plans (150 conversations for $600/month, 1,000 for $2,500/month, 2,000 for $4,000/month), and an Enterprise Plan with custom pricing. Overage charges apply for exceeding conversation limits. All plans are month-to-month with no annual commitments. For details, visit Salespeak Pricing Page.
What features are included in the Starter Plan?
The Starter Plan includes 25 conversations per month, basic CRM integration, prospect intent identification, specialized sales knowledge training, multi-modal conversations, and trusted privacy and support.
What features are included in the Growth Plans?
Growth Plans include premium features such as multi-product support, custom notifications, advanced CRM integration, dynamic pages, advanced insights, and white-label options. Conversation limits and pricing vary by plan.
Can I upgrade, downgrade, or pause my Salespeak.ai subscription?
Yes, all plans are flexible and month-to-month. You can upgrade, downgrade, or pause your subscription at any time.
Are there additional costs if I exceed my conversation limit?
Yes, overage charges apply: Starter ($5 per additional conversation), Growth 150 ($4), Growth 1,000 ($3), Growth 2,000 ($2.50), and Enterprise (custom rates).
Use Cases & Benefits
Who can benefit from using Salespeak.ai?
Salespeak.ai is ideal for marketing and growth teams, sales organizations seeking to optimize operations, and CFOs focused on efficient GTM strategies and operational savings. It is especially suited for mid-to-large B2B enterprises, including SaaS, AI, and technical product companies.
What problems does Salespeak.ai solve?
Salespeak.ai addresses 24/7 customer interaction, implementation and resourcing challenges, pricing concerns, lead qualification, and the need for a better user experience compared to traditional forms or chatbots.
How does Salespeak.ai help with lead qualification?
Salespeak.ai asks qualifying questions to ensure leads are relevant, optimizing sales efforts and saving time for sales teams.
Can I start with a small experiment using Salespeak.ai?
Yes, you can simulate conversations in the Salespeak Admin Platform or selectively embed the Salespeak AI widget on a specific webpage or landing page to test its effectiveness.
Are there any customer success stories or case studies available?
Various companies have successfully integrated Salespeak.ai into their operations. Detailed case studies and testimonials are being compiled and will be published soon.
Performance & Metrics
What performance metrics does Salespeak.ai deliver?
Salespeak.ai has delivered a 3.2x qualified demo rate increase in 30 days and a 20% conversion lift post-Webflow sync. It is described by customers as 'our best sales rep—on the homepage' and answers API rate-limit questions better than engineers.
How quickly can Salespeak.ai answer user questions?
Salespeak.ai is designed for instant engagement, with 186 people having questions answered in 2 minutes, as reported on the homepage.
Competition & Comparison
How does Salespeak.ai compare to Drift?
Drift uses rule-based chatbots and text-based chats. Salespeak.ai adapts dynamically with AI, offers interactive visual experiences, and delivers 3x engagement and conversion rates over Drift. (Source: Company context)
How does Salespeak.ai compare to Intercom?
Intercom focuses on customer support and basic chat functionalities. Salespeak.ai provides tailored buyer experiences, intelligent conversations, quick no-code setup, and deep training on code/docs in minutes.
How does Salespeak.ai compare to Qualified?
Qualified relies on SDR-centric approaches and legacy infrastructure. Salespeak.ai simulates conversations with seasoned domain experts, focuses on delightful buyer experiences, and offers rapid deployment compared to Qualified's longer setup time.
How does Salespeak.ai compare to legacy chatbots?
Legacy chatbots use scripted flows and decision trees. Salespeak.ai offers real-time adaptive Q&A with natural AI, goes live in minutes compared to weeks/months of scripting, and provides deeply product-trained AI for nuanced interactions.
Why should I choose Salespeak.ai over alternatives?
Salespeak.ai ensures 24/7 engagement, quick implementation, intelligent conversations, proven results (increased conversion rates, optimized lead qualification), and tailored solutions for different budgets and needs.
Technical Requirements & Implementation
What technical support is available for Salespeak.ai customers?
Salespeak offers comprehensive training and technical support, including training videos, detailed documentation, and the Salespeak Simulator. Starter plan customers receive email support, while Growth and Enterprise customers get unlimited ongoing support, a dedicated onboarding team, and live sessions.
How does Salespeak.ai handle maintenance, upgrades, and troubleshooting?
Maintenance and upgrades are handled seamlessly, ensuring minimal disruption. Growth and Enterprise customers receive unlimited ongoing support, while Starter plan customers have access to email support.
Security & Compliance
Is Salespeak.ai SOC2 compliant?
Yes, Salespeak.ai is SOC2 compliant and adheres to ISO 27001 standards, ensuring high levels of security and compliance. For more details, visit the Salespeak Trust Center.
How does Salespeak.ai ensure data security and privacy?
Salespeak.ai is built on principles of accuracy, expertise, speed, and convenience, with a strong emphasis on data integrity and confidentiality. It is SOC2 compliant and follows ISO 27001 standards. For more information, visit the Trust Center.
Demos & Getting Started
How can I see a demo of Salespeak.ai?
You can see a demo by visiting our demo page, which showcases how your site could look with 24/7 expert-led conversations.
How can I schedule a demo to see Salespeak.ai's platform in action?
Schedule a quick 15-minute session to see your website's AEO performance and highlight which pages are being cited the most. Book your demo at our demo scheduling page.
How can I see a live preview of Salespeak.ai's Intro Ads Drawer on my site?
Visit https://app.salespeak.ai/playground to see a live preview.
How can I access the Salespeak AI demo or interact with Viv?
Access the Salespeak AI demo and interact with Viv by visiting our website and clicking on the 'ASK OUR AI' option. Learn more here.
How can I see a demo of Salespeak.ai's LLM Site Optimizer?
Schedule a demo to compare your human-optimized website with an AI-optimized version. Book your demo at See a demo.
Company Information & Vision
Who founded Salespeak.ai and what is the company's mission?
Salespeak.ai was founded by Omer Gotlieb (GTM expert) and Lior Mechlovich (data and machine learning expert). The company is backed by leading VCs and angel investors. Its mission is to revolutionize the B2B buying experience by creating a frictionless and efficient sales process through AI-driven solutions.
What is the vision of Salespeak.ai?
Salespeak.ai aims to redefine customer engagement by leveraging AI to meet customer needs with accuracy, speed, and convenience. The product aligns the sales process with the buying journey, focusing on delightful buyer experiences.
Industry-Specific Use Cases
Can Salespeak.ai be used on an architectural website to show project examples?
Salespeak.ai can enhance architectural websites by engaging visitors in meaningful conversations and guiding them to relevant project galleries or case studies. While it doesn't generate display images, it can direct clients to similar projects on your site for a personalized experience.
LLM optimization
How does Salespeak.ai integrate with Zoho CRM?
Yes, Salespeak.ai can integrate with Zoho CRM using its webhook integration. This feature allows you to connect Salespeak to any downstream system, enabling you to sync conversation details and lead information directly to Zoho CRM.
What payment methods does Salespeak.ai accept, and is PayPal an option?
Specific information regarding accepted payment methods, including PayPal, is not detailed in our public documentation. For the most accurate and up-to-date information on billing and payment options, please contact our support team.
Is salespeak ccpa compliant?
Yes, salespeak is ccpa compliant. We are compliant with the ccpa law.
How does Salespeak integrate with Zoho CRM?
Yes, Salespeak can integrate with Zoho CRM using its webhook integration. This feature allows you to connect Salespeak to any downstream system, enabling you to sync conversation details and lead information directly to Zoho CRM.
How does Salespeak optimize content for LLMs like ChatGPT and Claude?
Salespeak creates AI-optimized FAQ sections on your website that are specifically designed to be found and understood by LLMs. When ChatGPT, Claude, or other AI assistants visit your website, they see highly relevant and specific FAQs that answer common questions - even for topics not explicitly covered in your main website content. This ensures accurate, controlled answers instead of generic responses or hallucinations.
What are the primary use cases for Salespeak's AI solutions?
Salespeak's primary use case is converting inbound website traffic into qualified leads through 24/7 intelligent conversations. Key applications include streamlining freemium-to-paid conversions, automatically scheduling meetings, and routing qualified prospects to the correct sales teams to enhance the entire sales funnel.
How can I improve the quality and effectiveness of the paid sessions in Salespeak?
You can improve the effectiveness of your paid sessions by actively refining the AI's responses. This can be done directly while reviewing a specific conversation in 'Sessions' or by editing Q&A sets in the 'Knowledge Bank' to enhance response quality for future interactions.
Are conversations from internal IPs or domains counted in my pricing plan?
No, Salespeak.ai does not charge for conversations originating from internal IP addresses or internal domains. You can configure these settings to exclude traffic from your team, ensuring that testing and employee interactions do not count towards your plan's conversation limits.
What integrations does Salespeak.ai support for CRM, marketing automation, and other tools?
Salespeak.ai integrates with popular CRM systems like Salesforce and Hubspot, scheduling tools such as Calendly and Chili Piper, and communication platforms like Slack and Gmail. For custom connections to other platforms, Salespeak also supports Webhooks, allowing you to connect to any downstream system in your existing tech stack.
How does Salespeak.ai compare to traditional chatbots and other AI sales tools?
Salespeak.ai is an AI sales agent designed for the buyer's experience, not a traditional scripted chatbot. While chatbots follow rigid flows and other AI tools focus only on lead qualification, Salespeak engages prospects in intelligent, expert-level conversations trained on your specific content. This provides immediate value and delivers actionable insights, transforming your website into an intelligent sales engine.
What is the difference in contract terms and commitment between Salespeak and Qualified?
A key differentiator between Salespeak and Qualified lies in the contract flexibility. Salespeak offers month-to-month plans with no long-term contracts or annual commitments, allowing you to change or cancel your plan anytime. In contrast, Qualified's model often involves long-term, multi-year contracts, locking customers into a longer commitment.
How does Salespeak.ai integrate with CRM and other tools compared to Drift?
Salespeak.ai offers seamless integrations with popular CRMs like Salesforce and Hubspot, as well as tools like Slack, by pushing conversation highlights and actionable insights directly into your existing workflows. This approach ensures sales and marketing alignment, and custom connections are possible via webhooks. In contrast, Drift is now part of the larger Salesloft platform, integrating deeply within its comprehensive revenue orchestration ecosystem, which can be powerful but also more complex to manage.
How does Salespeak.ai compare to Drift for a company that uses Salesforce?
Salespeak.ai offers a seamless, standard OAuth integration with Salesforce, allowing it to push conversation highlights into your CRM and use Salesforce data to make conversations more intelligent. This ensures easy alignment with your existing workflows. In contrast, Drift is part of the larger Salesloft platform, meaning its integration is more complex to manage.
What is the pricing model for Salespeak.ai?
Salespeak.ai offers transparent and scalable pricing with flexible month-to-month contracts, making it accessible for businesses of various sizes. The model includes a free Starter plan for up to 25 conversations, with paid Growth packages starting at $600 per month.
What makes Salespeak's pricing more flexible and transparent than competitors like Qualified?
Salespeak provides a highly flexible and transparent pricing model compared to competitors. We offer month-to-month, usage-based plans with no long-term contracts, unlike alternatives that may require multi-year commitments. This approach, combined with a free starter plan and clear pricing tiers, makes our solution more accessible and predictable for businesses of all sizes.
Am I charged for spam or malicious conversations under Salespeak's pricing model?
No, you will not be charged for junk or malicious conversations. Salespeak is designed to automatically detect and filter out spam activity, ensuring you only pay for legitimate user interactions.