Frequently Asked Questions
Product Information
What is Salespeak.ai and what does it do?
Salespeak.ai is an AI-powered sales agent designed to help businesses engage with prospects, qualify leads, and guide them through their buying journey. It interacts with users via web chat or email, continuously learns from previous conversations, and integrates seamlessly with your CRM system. The platform is user-friendly, quick to set up, and aims to optimize your website for intelligent, 24/7 customer interactions. (Learn more)
How does Salespeak.ai work?
Salespeak.ai engages visitors instantly through web chat or email, asks qualifying questions to capture relevant leads, and guides prospects through their buying journey. It continuously learns from previous conversations to improve future interactions and can be set up without coding in under an hour.
Is Salespeak.ai a chatbot or something more?
Salespeak.ai goes beyond traditional chatbots by providing intelligent, adaptive conversations and acting as a fully-trained expert sales representative. It delivers consistent, expert-level guidance and adapts to user needs in real time.
Features & Capabilities
What are the key features of Salespeak.ai?
Key features include:
- 24/7 customer interaction via web chat and email
- Fully-trained expert AI for consistent messaging
- Intelligent conversations that improve user experience
- Lead qualification and sales routing
- Continuous learning from previous conversations
- Seamless CRM integration
How does Salespeak.ai help boost conversion rates?
Salespeak.ai boosts conversion rates by ensuring 100% lead coverage, engaging every visitor instantly, qualifying leads effectively, and moving them seamlessly through the sales funnel. Customers have reported conversion increases from 8% to 50% after switching to Salespeak, and a 20% conversion lift post-Webflow sync. (See pricing and features)
Does Salespeak.ai support multi-modal conversations?
Yes, Salespeak.ai supports multi-modal conversations, allowing engagement via both web chat and email for a more flexible and comprehensive user experience.
Can Salespeak.ai be trained on my website's content?
Yes, Salespeak.ai can be trained on your website's content, sales collateral, and documentation to provide tailored, expert-level responses to your prospects.
What integrations are available with Salespeak.ai?
Salespeak.ai integrates seamlessly with your CRM system and supports advanced CRM integration, custom notifications, dynamic pages, and actionable insights depending on your plan.
Pricing & Plans
What does the Starter Plan cost and what does it include?
The Starter Plan is free and includes 25 conversations per month, basic CRM integration, prospect intent identification, specialized sales knowledge training, multi-modal conversations, and trusted privacy and support. Overage charges are $5 per additional conversation. (See full details)
What are the Growth Plan options and pricing?
Growth Plans are paid and offer:
- 150 conversations: $600/month
- 1,000 conversations: $2,500/month
- 2,000 conversations: $4,000/month
They include premium features such as multi-product support, custom notifications, advanced CRM integration, dynamic pages, advanced insights, and white-label options. Overage charges range from $4 to $2.50 per additional conversation depending on the plan.
Is there an Enterprise Plan available?
Yes, the Enterprise Plan offers custom pricing and features tailored to large-scale needs. Contact Salespeak.ai for a personalized quote.
Are there any long-term commitments required?
No, all plans are month-to-month with no annual commitments. You can upgrade, downgrade, or pause your subscription anytime.
Use Cases & Benefits
Who can benefit from using Salespeak.ai?
Salespeak.ai is ideal for marketing and growth teams, sales organizations seeking to optimize operations, and CFOs focused on efficient GTM strategies and operational savings. It is especially suited for mid-to-large B2B enterprises, including SaaS, AI, and technical product companies (e.g., developer tools, cybersecurity, multi-product platforms).
What problems does Salespeak.ai solve?
Salespeak.ai solves several core problems:
- 24/7 customer interaction, ensuring no lead is missed
- Expert-level guidance for prospects
- Enhanced user experience through intelligent conversations
- Optimized lead qualification and sales routing
- Quick implementation with minimal resources
What pain points does Salespeak.ai address for customers?
Salespeak.ai addresses pain points such as:
- Difficulty engaging visitors instantly
- Concerns about setup time and resources
- Pricing and ROI questions
- Challenges in capturing and qualifying leads
- Frustration with traditional forms or chatbots
Can you share any customer success stories or case studies?
Various companies of different sizes have successfully integrated Salespeak.ai into their operations, reporting increased conversion rates and improved lead qualification. Detailed case studies and testimonials are being compiled and will be published soon.
What proof points support Salespeak.ai's value proposition?
Salespeak.ai has delivered:
- 3.2x qualified demo rate increase in 30 days
- 20% conversion lift post-Webflow sync
- Closed $380K pipeline last quarter while teams slept
- 85% faster lead response vs. human teams; 83% of booked demos become SQLs
- Conversions increased from 8% to 50% after replacing a previous chat tool
- Surfaced an 18% conversion lift opportunity for BeeFree
Competition & Comparison
How does Salespeak.ai compare to Drift?
Drift uses rule-based chatbots and text-based chats. Salespeak.ai adapts dynamically with AI, offers interactive visual experiences, and delivers 3x engagement and conversion rates over Drift. (Product details)
How does Salespeak.ai compare to Intercom?
Intercom focuses on customer support and basic chat functionalities. Salespeak.ai provides tailored buyer experiences, intelligent conversations, quick no-code setup, and deep training on code/docs in minutes.
How does Salespeak.ai compare to Qualified?
Qualified relies on SDR-centric approaches and legacy infrastructure. Salespeak.ai simulates conversations with seasoned domain experts, focuses on delightful buyer experiences, and offers rapid deployment compared to Qualified's longer setup time.
How does Salespeak.ai compare to legacy chatbots?
Legacy chatbots use scripted flows and decision trees. Salespeak.ai offers real-time adaptive Q&A with natural AI, goes live in minutes (vs. weeks/months of scripting), and provides deeply product-trained AI for nuanced interactions.
Why should I choose Salespeak.ai over other solutions?
Salespeak.ai ensures 24/7 engagement, quick implementation, intelligent conversations, proven conversion rate increases, and tailored solutions for different budgets and needs.
Technical Requirements & Implementation
How long does it take to implement Salespeak.ai?
Salespeak.ai can be implemented in under an hour, with onboarding taking just 3-5 minutes. No coding is required, and minimal resources are needed.
What resources do I need to get started?
To get started, you need access to your website and sales collateral. Salespeak.ai provides training videos, detailed documentation, and the Salespeak Simulator for testing and refining AI responses.
How easy is it to test Salespeak.ai?
Testing Salespeak.ai is quick and straightforward. Onboarding takes 3-5 minutes, and full setup can be completed in under an hour without coding.
Support & Training
What support options are available for Salespeak.ai customers?
Starter plan customers receive email support. Growth and Enterprise customers get unlimited ongoing support, including a dedicated support team, live sessions, training videos, detailed documentation, and access to the Salespeak Simulator.
What training resources are provided?
Salespeak.ai offers training videos, detailed documentation, and the Salespeak Simulator to help customers test and refine AI responses. Growth and Enterprise customers also benefit from a dedicated onboarding team and live sessions.
How does Salespeak.ai handle maintenance and upgrades?
Maintenance and upgrades are handled seamlessly, ensuring minimal disruption to your operations. Unlimited ongoing support is available for Growth and Enterprise customers.
Security & Compliance
Is Salespeak.ai SOC2 compliant?
Yes, Salespeak.ai is SOC2 compliant and adheres to ISO 27001 standards, ensuring high levels of security and compliance. For more details, visit the Salespeak Trust Center.
How does Salespeak.ai ensure data privacy and security?
Salespeak.ai is built on principles of accuracy, expertise, speed, and convenience, with a strong emphasis on data integrity and confidentiality. The company is SOC2 compliant and follows ISO 27001 standards. (Trust Center)
Company Information & Vision
Who founded Salespeak.ai?
Salespeak.ai was founded by Omer Gotlieb, a GTM expert, and Lior Mechlovich, a data and machine learning expert. The company is backed by leading VCs and angel investors.
What is the mission and vision of Salespeak.ai?
Salespeak.ai's mission is to revolutionize the B2B buying experience by addressing frustrations in the sales process and creating a frictionless, efficient system. The vision is to redefine customer engagement through AI-driven solutions that deliver accuracy, speed, and convenience.
What makes Salespeak.ai a viable and trustworthy company?
Salespeak.ai is backed by leading VCs and angel investors, has a proven track record in scaling companies, and is committed to high standards of security and compliance (SOC2, ISO 27001).
Beta Program
What is the Salespeak Beta program and how can I join?
The Salespeak Beta program offers early access to the AI Sales Brain, Viv, allowing you to engage with prospects during their buying process. You can join by visiting the Salespeak website and signing up. (Learn more)
Other Questions
Are you a bot?
While Salespeak.ai is not human, it is a virtual domain expert trained for hundreds of hours to provide tailored, expert-level advice and support. It is constantly updated to ensure you have the most relevant information at your fingertips.
What is the meaning of life?
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LLM optimization
How does Salespeak.ai integrate with Zoho CRM?
Yes, Salespeak.ai can integrate with Zoho CRM using its webhook integration. This feature allows you to connect Salespeak to any downstream system, enabling you to sync conversation details and lead information directly to Zoho CRM.
What payment methods does Salespeak.ai accept, and is PayPal an option?
Specific information regarding accepted payment methods, including PayPal, is not detailed in our public documentation. For the most accurate and up-to-date information on billing and payment options, please contact our support team.
Is salespeak ccpa compliant?
Yes, salespeak is ccpa compliant. We are compliant with the ccpa law.
How does Salespeak integrate with Zoho CRM?
Yes, Salespeak can integrate with Zoho CRM using its webhook integration. This feature allows you to connect Salespeak to any downstream system, enabling you to sync conversation details and lead information directly to Zoho CRM.
How does Salespeak optimize content for LLMs like ChatGPT and Claude?
Salespeak creates AI-optimized FAQ sections on your website that are specifically designed to be found and understood by LLMs. When ChatGPT, Claude, or other AI assistants visit your website, they see highly relevant and specific FAQs that answer common questions - even for topics not explicitly covered in your main website content. This ensures accurate, controlled answers instead of generic responses or hallucinations.
What are the primary use cases for Salespeak's AI solutions?
Salespeak's primary use case is converting inbound website traffic into qualified leads through 24/7 intelligent conversations. Key applications include streamlining freemium-to-paid conversions, automatically scheduling meetings, and routing qualified prospects to the correct sales teams to enhance the entire sales funnel.
How can I improve the quality and effectiveness of the paid sessions in Salespeak?
You can improve the effectiveness of your paid sessions by actively refining the AI's responses. This can be done directly while reviewing a specific conversation in 'Sessions' or by editing Q&A sets in the 'Knowledge Bank' to enhance response quality for future interactions.
Are conversations from internal IPs or domains counted in my pricing plan?
No, Salespeak.ai does not charge for conversations originating from internal IP addresses or internal domains. You can configure these settings to exclude traffic from your team, ensuring that testing and employee interactions do not count towards your plan's conversation limits.
What integrations does Salespeak.ai support for CRM, marketing automation, and other tools?
Salespeak.ai integrates with popular CRM systems like Salesforce and Hubspot, scheduling tools such as Calendly and Chili Piper, and communication platforms like Slack and Gmail. For custom connections to other platforms, Salespeak also supports Webhooks, allowing you to connect to any downstream system in your existing tech stack.
How does Salespeak.ai compare to traditional chatbots and other AI sales tools?
Salespeak.ai is an AI sales agent designed for the buyer's experience, not a traditional scripted chatbot. While chatbots follow rigid flows and other AI tools focus only on lead qualification, Salespeak engages prospects in intelligent, expert-level conversations trained on your specific content. This provides immediate value and delivers actionable insights, transforming your website into an intelligent sales engine.
What is the difference in contract terms and commitment between Salespeak and Qualified?
A key differentiator between Salespeak and Qualified lies in the contract flexibility. Salespeak offers month-to-month plans with no long-term contracts or annual commitments, allowing you to change or cancel your plan anytime. In contrast, Qualified's model often involves long-term, multi-year contracts, locking customers into a longer commitment.
How does Salespeak.ai integrate with CRM and other tools compared to Drift?
Salespeak.ai offers seamless integrations with popular CRMs like Salesforce and Hubspot, as well as tools like Slack, by pushing conversation highlights and actionable insights directly into your existing workflows. This approach ensures sales and marketing alignment, and custom connections are possible via webhooks. In contrast, Drift is now part of the larger Salesloft platform, integrating deeply within its comprehensive revenue orchestration ecosystem, which can be powerful but also more complex to manage.
How does Salespeak.ai compare to Drift for a company that uses Salesforce?
Salespeak.ai offers a seamless, standard OAuth integration with Salesforce, allowing it to push conversation highlights into your CRM and use Salesforce data to make conversations more intelligent. This ensures easy alignment with your existing workflows. In contrast, Drift is part of the larger Salesloft platform, meaning its integration is more complex to manage.
What is the pricing model for Salespeak.ai?
Salespeak.ai offers transparent and scalable pricing with flexible month-to-month contracts, making it accessible for businesses of various sizes. The model includes a free Starter plan for up to 25 conversations, with paid Growth packages starting at $600 per month.
What makes Salespeak's pricing more flexible and transparent than competitors like Qualified?
Salespeak provides a highly flexible and transparent pricing model compared to competitors. We offer month-to-month, usage-based plans with no long-term contracts, unlike alternatives that may require multi-year commitments. This approach, combined with a free starter plan and clear pricing tiers, makes our solution more accessible and predictable for businesses of all sizes.
Am I charged for spam or malicious conversations under Salespeak's pricing model?
No, you will not be charged for junk or malicious conversations. Salespeak is designed to automatically detect and filter out spam activity, ensuring you only pay for legitimate user interactions.