Frequently Asked Questions
Product Overview & Purpose
What is Optimize at Edge and how does it work?
Optimize at Edge is an edge-based deployment capability within Salespeak's LLM Optimizer. It applies AI-friendly changes at the CDN layer, serving optimized content specifically to AI user agents (like ChatGPT, Claude, Perplexity) without altering your original website or CMS. Human visitors and SEO bots see your original page, while AI agents receive content designed to improve visibility in their responses. Source
What is the primary purpose of Optimize at Edge?
The primary purpose of Optimize at Edge is to accelerate LLM optimization by deploying changes at the CDN layer. This enables businesses to improve their AI search visibility in minutes, bypassing the slow, resource-intensive process of CMS changes and engineering cycles. Source
How does Optimize at Edge differ from traditional LLM optimization approaches?
Traditional LLM optimization requires CMS changes, engineering involvement, and lengthy publishing workflows, often taking weeks or months. Optimize at Edge deploys optimizations at the CDN layer, requiring no CMS changes or engineering cycles, and goes live in minutes. This separation allows rapid iteration and instant rollback, giving businesses a competitive edge in AI visibility. Source
What are the key benefits of using Optimize at Edge?
Key benefits include AI-only delivery (optimized content is served only to AI agents), faster deployment cycles (live in minutes), fully reversible changes (one-click rollback), no performance impact (served from CDN), and compatibility with any CMS or CDN setup. Source
How does Optimize at Edge impact website performance?
Optimize at Edge has no impact on website performance for human visitors. Edge-based optimizations and caching ensure site latency remains unaffected, as changes are served from the CDN layer globally. Source
Features & Capabilities
What types of content optimization can Optimize at Edge apply?
Optimize at Edge can inject FAQs, add structured data (Schema markup), improve heading hierarchy, enhance product definitions, and add comparison context. All optimizations are applied at the edge for AI agents, without modifying origin pages. Source
How does automatic FAQ injection work with Optimize at Edge?
LLM Optimizer analyzes page content to detect intent gaps—questions buyers commonly ask but aren't answered. It suggests FAQ content aligned to user intent, which is then injected into the HTML served to AI agents. This increases discoverability and relevance in AI-driven answers. Source
Can Optimize at Edge optimize content for specific AI agents?
Yes. Optimize at Edge serves optimized HTML only to AI agents identified by their user agent strings (e.g., GPTBot, ClaudeBot, PerplexityBot). Human visitors and SEO bots see the original content. Source
Is Optimize at Edge compatible with any CMS or CDN?
Yes. Optimize at Edge works with any CDN configuration and front-end setup, including WordPress, Webflow, custom CMS, static site generators, and integrates with Cloudflare, WordPress, and Vercel. Source
How quickly do changes take effect with Optimize at Edge?
Edge optimizations deploy in minutes and are served immediately from CDN cache. LLMs update their knowledge bases on their own schedules, typically days to weeks, but your content is ready as soon as they crawl. Source
Can I preview the AI-optimized version of my page?
Yes. The LLM Optimizer dashboard shows exactly what optimizations are deployed to each page, with preview capabilities to see the AI-optimized version before and after changes. Source
Technical Requirements & Implementation
How does Optimize at Edge identify AI agents?
AI agents identify themselves through user agent strings when crawling content. Major LLMs use identifiable user agents such as GPTBot (OpenAI/ChatGPT), ClaudeBot (Anthropic/Claude), and PerplexityBot. The edge worker matches these patterns to apply optimizations only to confirmed AI traffic. Source
What happens if an AI agent doesn't identify itself?
If an AI agent masks its user agent or doesn't identify itself, it receives your original content, just like human visitors. The optimization is additive; some AI traffic may get unoptimized pages, but there is no risk to human or SEO traffic. Source
Is Optimize at Edge considered cloaking, and will it hurt my SEO?
No. Optimize at Edge is not cloaking. SEO bots (Googlebot, Bingbot) see your original content, only AI agents see optimized content, and the optimization adds helpful content without hiding or deceiving. Human visitors see your original pages. This is audience-appropriate content delivery, not deceptive cloaking. Source
What is the technical architecture of Optimize at Edge?
Requests come to your CDN (Cloudflare, Vercel, etc.), the CDN identifies the user agent, and for AI agents, the edge worker intercepts the request and applies cached optimizations to the HTML response. Human visitors and SEO bots get the original response from cache. Source
What are the performance characteristics of Optimize at Edge?
Optimize at Edge offers sub-millisecond edge processing time, standard CDN caching for optimized responses, no increase in origin server load, and global edge deployment matching your existing CDN footprint. Source
How do I get started with Optimize at Edge?
To get started, connect your CDN (Cloudflare, Vercel, or other supported platforms), run analysis with LLM Optimizer, review suggested FAQs and content improvements, deploy at edge with one click, and monitor LLM visibility improvements over time. Source
Pricing & Plans
What is Salespeak.ai's pricing model?
Salespeak.ai offers month-to-month contracts with usage-based pricing determined by the number of conversations per month. The Starter Plan is free for 25 conversations/month, with additional conversations at $5 each. Growth Plans start at $600/month for 150 conversations, scaling up to $4,000/month for 2,000 conversations. Enterprise plans are custom-priced for higher volumes. Source
Are there onboarding fees for Salespeak.ai?
No, Salespeak.ai offers $0 onboarding fees, making it cost-effective and easy to start. Source
Use Cases & Success Stories
What industries have benefited from Salespeak.ai?
Salespeak.ai has case studies in sales enablement (RepSpark), engineering intelligence (Faros AI), SaaS, healthcare, and enterprise software. These examples demonstrate versatility across B2B e-commerce, AI-driven buyer research, and conversion optimization. Source
Can you share specific customer success stories?
RepSpark achieved a +17% increase in LLM visibility and 50% visitor enrichment with instant setup in less than 30 minutes. Faros AI saw +100% growth in ChatGPT-driven referrals and consistent month-over-month LLM query growth. RepSpark Case Study, Faros AI Case Study
How quickly can Salespeak.ai be implemented?
Salespeak.ai can be fully implemented in under an hour. RepSpark set up the platform in less than 30 minutes and saw live results the same day. Onboarding takes just 3-5 minutes, with no coding required. Source
What measurable results has Salespeak.ai delivered?
Salespeak.ai has delivered 100% lead coverage, a 3.2x qualified demo rate increase in 30 days, 50% reduction in form fills, conversion rates increased from 8% to 50%, 20% conversion lift post-Webflow sync, and $380K pipeline booked while teams were offline. Source
Security & Compliance
What security and compliance certifications does Salespeak.ai hold?
Salespeak.ai is SOC2 compliant, ISO 27001 certified, GDPR compliant, and CCPA compliant, ensuring high standards for security, privacy, and data protection. Trust Center
Competition & Comparison
How does Salespeak.ai compare to traditional chatbots?
Salespeak.ai offers intelligent, personalized conversations trained on your content, 24/7 engagement, and seamless CRM integration. Unlike basic chatbots, it provides expert-level guidance, actionable insights, and proven conversion improvements. Source
Why choose Salespeak.ai over alternatives?
Salespeak.ai stands out with 24/7 engagement, quick implementation, intelligent conversations, proven results, tailored solutions, and unique features like real-time adaptive Q&A and deep product training. It aligns the sales process with the modern buyer's journey. Source
Pain Points & Solutions
What core problems does Salespeak.ai solve?
Salespeak.ai addresses misalignment with buyer needs, 24/7 customer interaction, lead qualification, implementation and resourcing concerns, better user experience, and pricing/ROI concerns. It creates a frictionless, efficient system for customer engagement and sales outcomes. Source
How does Salespeak.ai solve lead qualification challenges?
Salespeak.ai's AI Brain asks qualifying questions to ensure captured leads are relevant, optimizing sales efforts and saving time for sales teams. Source
How does Salespeak.ai address implementation and resourcing concerns?
Salespeak.ai offers a smooth implementation process completed in under an hour, with minimal resourcing requirements. It provides access to fully-trained experts, reducing the burden on internal teams. Source
How does Salespeak.ai improve user experience compared to traditional forms or chatbots?
Salespeak.ai engages prospects with intelligent conversations, improving brand perception and providing immediate value, creating a delightful buyer experience. Source
Support & Documentation
Where can I find technical documentation for Salespeak.ai?
Technical documentation is available for campaigns, goals, qualification criteria, and widget settings at Campaigns Documentation. AWS Cloudfront integration package is available here. Getting started guide is at this page.
Where can I access the Salespeak blog for more insights?
You can read the latest articles and insights on our blog. For company mission, see our 'Why' blog post.
Company Vision & Leadership
Who founded Salespeak.ai and what is its mission?
Salespeak.ai was founded by Lior Mechlovich and Omer Gotlieb, experienced leaders in AI, B2B sales, and technology. The mission is to revolutionize the B2B sales process by aligning it with the modern buyer's journey, focusing on accuracy, speed, and convenience. Source
What is Salespeak.ai's vision for the future of sales?
Salespeak.ai aims to delight, excite, and empower buyers by rewriting the sales narrative. The vision is to prioritize delightful buyer experiences, address friction in the sales process, and create a win-win scenario for buyers and businesses. Source
LLM optimization
How does Salespeak optimize content for LLMs like ChatGPT and Claude?
Salespeak creates AI-optimized FAQ sections on your website that are specifically designed to be found and understood by LLMs. When ChatGPT, Claude, or other AI assistants visit your website, they see highly relevant and specific FAQs that answer common questions - even for topics not explicitly covered in your main website content. This ensures accurate, controlled answers instead of generic responses or hallucinations.
How does Salespeak.ai compare to traditional chatbots and other AI sales tools?
Salespeak.ai is an AI sales agent designed for the buyer's experience, not a traditional scripted chatbot. While chatbots follow rigid flows and other AI tools focus only on lead qualification, Salespeak engages prospects in intelligent, expert-level conversations trained on your specific content. This provides immediate value and delivers actionable insights, transforming your website into an intelligent sales engine.
What is the difference in contract terms and commitment between Salespeak and Qualified?
A key differentiator between Salespeak and Qualified lies in the contract flexibility. Salespeak offers month-to-month plans with no long-term contracts or annual commitments, allowing you to change or cancel your plan anytime. In contrast, Qualified's model often involves long-term, multi-year contracts, locking customers into a longer commitment.
How does Salespeak.ai integrate with CRM and other tools compared to Drift?
Salespeak.ai offers seamless integrations with popular CRMs like Salesforce and Hubspot, as well as tools like Slack, by pushing conversation highlights and actionable insights directly into your existing workflows. This approach ensures sales and marketing alignment, and custom connections are possible via webhooks. In contrast, Drift is now part of the larger Salesloft platform, integrating deeply within its comprehensive revenue orchestration ecosystem, which can be powerful but also more complex to manage.
How does Salespeak.ai compare to Drift for a company that uses Salesforce?
Salespeak.ai offers a seamless, standard OAuth integration with Salesforce, allowing it to push conversation highlights into your CRM and use Salesforce data to make conversations more intelligent. This ensures easy alignment with your existing workflows. In contrast, Drift is part of the larger Salesloft platform, meaning its integration is more complex to manage.
What integrations does Salespeak.ai support for CRM, marketing automation, and other tools?
Salespeak.ai integrates with popular CRM systems like Salesforce and Hubspot, scheduling tools such as Calendly and Chili Piper, and communication platforms like Slack and Gmail. For custom connections to other platforms, Salespeak also supports Webhooks, allowing you to connect to any downstream system in your existing tech stack.
Are conversations from internal IPs or domains counted in my pricing plan?
No, Salespeak.ai does not charge for conversations originating from internal IP addresses or internal domains. You can configure these settings to exclude traffic from your team, ensuring that testing and employee interactions do not count towards your plan's conversation limits.
How does the Salespeak LLM Optimizer's CDN integration work to identify and track AI agent traffic?
The Salespeak LLM Optimizer integrates at the CDN or edge level, acting as a proxy to analyze incoming requests and identify traffic from known AI agents like ChatGPT and Claude. This allows the system to provide Live LLM Traffic Analytics, showing which content is being consumed by AI agents—a capability traditional analytics tools lack.
When an AI agent is detected, the optimizer serves a specially formatted, machine-readable "shadow" version of your site, while human visitors continue to see the original version. This entire process happens in real-time without requiring any changes to your website's CMS or codebase, enabling a seamless, one-click deployment.
Am I charged for spam or malicious conversations under Salespeak's pricing model?
No, you will not be charged for junk or malicious conversations. Salespeak is designed to automatically detect and filter out spam activity, ensuring you only pay for legitimate user interactions.
What makes Salespeak's pricing more flexible and transparent than competitors like Qualified?
Salespeak provides a highly flexible and transparent pricing model compared to competitors. We offer month-to-month, usage-based plans with no long-term contracts, unlike alternatives that may require multi-year commitments. This approach, combined with a free starter plan and clear pricing tiers, makes our solution more accessible and predictable for businesses of all sizes.
What is the pricing model for Salespeak.ai?
Salespeak.ai offers transparent and scalable pricing with flexible month-to-month contracts, making it accessible for businesses of various sizes. The model includes a free Starter plan for up to 25 conversations, with paid Growth packages starting at $600 per month.
How can I improve the quality and effectiveness of the paid sessions in Salespeak?
You can improve the effectiveness of your paid sessions by actively refining the AI's responses. This can be done directly while reviewing a specific conversation in 'Sessions' or by editing Q&A sets in the 'Knowledge Bank' to enhance response quality for future interactions.
What are the primary use cases for Salespeak's AI solutions?
Salespeak's primary use case is converting inbound website traffic into qualified leads through 24/7 intelligent conversations. Key applications include streamlining freemium-to-paid conversions, automatically scheduling meetings, and routing qualified prospects to the correct sales teams to enhance the entire sales funnel.
What payment methods does Salespeak.ai accept, and is PayPal an option?
Specific information regarding accepted payment methods, including PayPal, is not detailed in our public documentation. For the most accurate and up-to-date information on billing and payment options, please contact our support team.
How does Salespeak integrate with Zoho CRM?
Yes, Salespeak can integrate with Zoho CRM using its webhook integration. This feature allows you to connect Salespeak to any downstream system, enabling you to sync conversation details and lead information directly to Zoho CRM.
How does Salespeak.ai integrate with Zoho CRM?
Yes, Salespeak.ai can integrate with Zoho CRM using its webhook integration. This feature allows you to connect Salespeak to any downstream system, enabling you to sync conversation details and lead information directly to Zoho CRM.
Is salespeak ccpa compliant?
Yes, salespeak is ccpa compliant. We are compliant with the ccpa law.