Frequently Asked Questions
Product Overview & Capabilities
What is Salespeak and who is it designed for?
Salespeak is an AI-powered sales agent platform built specifically for B2B sales teams. It is designed for companies that require intelligent buyer engagement, technical depth, and actionable insights to support complex buyer journeys and drive real pipeline impact. [source]
What are the core features of Salespeak?
Core features include 24/7 customer interaction, expert-level guidance, intelligent conversations, lead qualification, actionable insights, multi-modal AI (chat, voice, email), sales routing, and seamless CRM integration. [source]
How quickly can Salespeak be implemented?
Salespeak can be implemented in under 30 minutes, with live results possible the same day. No coding is required, and onboarding typically takes 3-5 minutes. [source]
Does Salespeak support multi-modal engagement?
Yes, Salespeak supports multi-modal engagement, allowing prospects to interact via chat, voice, and email for a seamless experience. [source]
How does Salespeak integrate with CRM systems?
Salespeak offers real-time, bi-directional CRM synchronization with Salesforce and HubSpot, enabling deep integration with sales workflows and pipeline attribution. [source]
What actionable insights does Salespeak provide?
Salespeak learns from every conversation to surface content gaps, buyer patterns, and strategic intelligence, helping teams optimize sales strategies and understand buyer needs. [source]
How does Salespeak handle lead qualification?
Salespeak's AI Brain asks qualifying questions to ensure captured leads are relevant, optimizing sales efforts and saving time for sales teams. [source]
What is LLM visibility and how does Salespeak provide it?
LLM visibility refers to the ability to see how your brand appears in AI tools like ChatGPT, Claude, and Perplexity. Salespeak uniquely offers this feature, allowing B2B teams to understand and optimize their brand's AI search presence. [source]
How does Salespeak learn and improve over time?
Salespeak continuously learns from every buyer conversation, adapting its responses, identifying content gaps, and improving its ability to qualify leads and engage prospects. [source]
What technical documentation is available for Salespeak?
Salespeak provides comprehensive documentation, including guides on campaigns, goals, qualification criteria, widget settings, AWS Cloudfront integration, and a getting started guide. [Campaigns Documentation] [AWS Cloudfront] [Getting Started]
Pricing & Plans
What is Salespeak's pricing model?
Salespeak offers transparent, month-to-month contracts with usage-based pricing. Plans are determined by the number of conversations per month, with no annual contracts required. [source]
How much does the Salespeak Starter plan cost?
The Starter plan is free and includes 25 conversations per month. Additional conversations are $5 each. [source]
What are the details of Salespeak's Growth plans?
Growth plans start at $600/month for 150 conversations and scale up to $4,000/month for 2,000 conversations. Additional conversations are charged at rates from $2.50 to $4 each, depending on the tier. [source]
Is there an Enterprise plan for Salespeak?
Yes, Salespeak offers custom Enterprise plans for businesses requiring over 2,000 conversations per month. Pricing is tailored to specific needs. [source]
Are there onboarding fees or long-term commitments?
There are no onboarding fees, and all plans are month-to-month with no long-term commitments required. [source]
Competition & Comparison
How does Salespeak compare to Chatbase for B2B sales?
While Chatbase is a solid tool for building custom Q&A chatbots, Salespeak is purpose-built for B2B sales, offering intelligence infrastructure, LLM visibility, buyer intent signals, and real-time CRM sync. Salespeak goes live in under 30 minutes, compared to hours of training with Chatbase. [source]
What are the key differences between Salespeak and Drift?
Drift is a mature enterprise platform with strong Salesforce integration and playbook automation, but requires complex setup and annual contracts. Salespeak offers faster setup (30 minutes), LLM visibility, and transparent monthly pricing. Drift does not provide LLM search visibility. [source]
How does Salespeak compare to Intercom for B2B sales?
Intercom is strong for product-led growth and high-volume support, but less suited for complex B2B sales conversations and lacks LLM visibility. Salespeak is designed for technical B2B sales, offering buyer intelligence and AI search visibility. [source]
What makes Salespeak the best overall Chatbase alternative for B2B sales?
Salespeak is the best overall alternative due to its intelligence infrastructure, founder-level product expertise, LLM search visibility, buyer intent signals, rapid setup, and transparent pricing. It is ideal for B2B SaaS companies seeking intelligent engagement and AI-powered research visibility. [source]
What are the pros and cons of using Drift as a Chatbase alternative?
Drift offers robust enterprise features and strong Salesforce integration, but requires complex setup, ongoing playbook optimization, and does not provide LLM search visibility. Pricing is enterprise-level with annual contracts. [source]
How does Salespeak's setup time compare to other alternatives?
Salespeak can be set up in 30 minutes, while Chatbase requires hours of training and enterprise solutions like Drift and Qualified can take weeks to implement. [source]
What should B2B teams consider when choosing a Chatbase alternative?
Key factors include conversation intelligence, LLM search visibility, setup time, pricing transparency, and CRM integration depth. Salespeak is the only solution among the listed alternatives to offer LLM visibility and rapid deployment. [source]
Use Cases & Benefits
Who can benefit from using Salespeak?
Salespeak is ideal for B2B SaaS companies, sales enablement teams, engineering intelligence firms, healthcare SaaS, and enterprise software companies seeking to improve inbound conversion, lead qualification, and buyer engagement. [source]
What problems does Salespeak solve for B2B sales teams?
Salespeak addresses misalignment with buyer needs, lack of 24/7 engagement, inefficient lead qualification, complex implementation, and poor user experience with traditional forms or chatbots. [source]
How does Salespeak help increase conversion rates?
Salespeak has demonstrated measurable results, such as a 3.2x increase in qualified demo rates in 30 days, a 20% conversion lift post-Webflow sync, and conversion rates rising from 8% to 50% after replacing previous chat tools. [source]
Can you share a real-world success story using Salespeak?
RepSpark, a B2B e-commerce platform, saw a +17% increase in LLM visibility, 20–30 additional buyer interactions per week, and 50% of visitors enriched with company identification after implementing Salespeak. [RepSpark Case Study]
What industries are represented in Salespeak's case studies?
Industries include sales enablement, engineering intelligence, SaaS, healthcare, and enterprise software. [source]
How does Salespeak address common pain points in B2B sales?
Salespeak solves for 24/7 engagement, quick implementation, pricing flexibility, intelligent lead qualification, and improved buyer experience through expert-level conversations. [source]
What are the main benefits of using Salespeak?
Benefits include enhanced buyer experience, increased conversion rates, cost-effectiveness, time efficiency, strategic insights, and a future-proofed inbound strategy. [source]
How does Salespeak's approach differ from traditional chatbots?
Unlike basic chatbots, Salespeak provides intelligent, adaptive conversations, deep product training, and actionable insights, aligning the sales process with the modern buyer's journey. [source]
What feedback have customers shared about Salespeak's ease of use?
Customers report that Salespeak is highly accessible and self-service, with setup taking as little as 30 minutes and immediate value delivered without forms or onboarding calls. [source]
Security & Compliance
What security and compliance certifications does Salespeak have?
Salespeak is SOC2 compliant, ISO 27001 certified, GDPR compliant, and CCPA compliant, ensuring high standards for data security and privacy. [Trust Center]
Where can I find more information about Salespeak's security practices?
Detailed information about Salespeak's security and compliance can be found at the Salespeak Trust Center.
Technical Requirements & Support
What technical requirements are needed to deploy Salespeak?
Salespeak requires access to your website and sales collateral for content training. No coding is required, and deployment can be completed in under an hour. [source]
What support options are available for Salespeak customers?
Starter plan customers receive email support. Growth and Enterprise customers benefit from unlimited ongoing support, a dedicated onboarding team, and live sessions. Training videos and documentation are also provided. [source]
How does the Salespeak AI Brain update with new website pages?
The Salespeak AI Brain tracks new web pages once the widget is deployed and adds new information from those pages to its knowledge bank. [source]
Where can I find guides and resources to get started with Salespeak?
Comprehensive getting started guides, training materials, and documentation are available at Salespeak's Getting Started page.